There are thousands of digital collaboration tools promising to make us more productive, collaborative and creative. But something is missing. Without strong human relationships, no productivity tool or process will ever move us forward. In this short webinar we will introduce the core elements of building strong relationships through REAL conversations, and tangible tips and tricks that will allow you to do it virtually.

1. 4

2. 7Source: Erichsen, Børgesen and Nonnegaard-Pedersen
REAL conversations
RELATE
Creates a sense of presence
and psychological safety.
Can be achieved by:
• Being present in the room
(both with body and mind).
• Showing a real interest
and being curious about
understanding the other
person’s perspective.
• The willingness to give
and share things together
(also things that might be
tough) or show
vulnerability.
ENGAGE
Creates a sense of
importance. Can be
achieved by:
• Setting the direction for
something that matters.
• Having the ability and
the courage to
challenge in a
constructive way.
• Creating the right
energy or pace in
conversations.
APPRECIATE
Creates a sense of
equality and respect. Can
be
achieved by:
• Being able to spot
strengths and potential
in others and having
the ability to articulate
it.
• Focusing on what
works
or the “frustrated dream
behind the problem”
rather than on flaws
and mistakes.
LISTEN
Creates a sense of being
understood and
contained. Can be
achieved by:
• Listening to understand
(not only to give
answers).
• Reflecting or mirroring
what the other person
says.
• Asking curious
questions.
• Balancing advocacy
with inquiry.
R E A L

3. 9
Good relationship
Alliance
Lostor broken relationship
In conflictwith this person
Weakrelationship
Me
John Doe
Client
Jane Doe
Peter
Employee
2
Employee
1
Cc
Manager
Xy
Colleague
Xxyz