Green, growing and Curious was presented by small business trainer and mentor, Despina Karatzias on Thursday 29th May at the City of Greater Dandenong - South East Business Network for Women. Thank you to all the incredibly talented women in business in the room for your time, attention and active participation during our time together.

1. Green, growing and curious
A discovery session into you and your business

2. Your Big why?
Purpose, Passion,Values

3. • Why do you do what you do?
• What attracted you to do what you do?
• How you got to where you are?

4. • Uncertainty
• No direction
• Blurred vision
• Goals are non-existant
when there is no why...

5. to establishingYOUR why
3 Key benefits

6. Clear purpose
clear MIND

7. Keeps everyone singing
from the same HYMN book

8. Yardstick of quality
giving 100% to what you truly believe in

10. Values

11. Beliefs, guidelines or rules providing guidance for behaviour, direction for
decision-making, guidance in planning strategy and setting direction for the
future.

12. Delivering happiness
Committable CoreValues

13. Delivering Happiness Core Values:
1.Be true to your (weird) self. Live with passion and purpose.
2.Think, say and do in harmony and in consideration of others.
3.Communicate with honesty and respect.
4.Have fun & think full. 50% air + 50% water = 100% full.
5.Inspire & be inspired.
6.Be humble, be grateful.
7.Build community and meaningful relationships.
8.Keep your heart + mind open and aligned. Keep growing and learning.
9.Be like Macgyver & Bruce Lee. Do more with less, be creative and adventurous, and
fluid like water.
10.Create change in the world more than you ever thought possible.

14. values exercise
questions?

15. beyond satisfied
Raving fan phenomenon

16. raving bad...
• 52% dsgruntled
customers tell
family/friends
• 32% stop doing
business all together
• 60% of consumers
influenced by
disgruntled customers
on social media
Source: Zendesk - Clickfox.com

17. customer pet peeves
• Waiting to speak to
multiple people
• Holding for long periods of
time
• Rudeness
• No website / internet
presence

18. 3 keys to raving fanness

19. quick turn around

20. respect - give it to get it

21. seize the ‘happy’ moments

22. questions - insights

23. brain training

24. below and above the line

25. 4 LEVELS OF THINKING

26. FEELS GOOOOOD

27. DOESN’T FEEL GOOD

28. FEELS GOOD

29. DOESN’T FEEL GOOD

30. Map is not the territory
Words are not the things they describe;
Symbols are not the things they represent.
No two people can have exactly the same map.
This is the basis for our problems in
communication when we try to impose our map
upon another person.

31. You cannot not
communicate, we are always
communicating
We always communicate to anyone, even
when we’re not verbally doing that. Body
language and facial expressions have a big
part in our communication.

32. The meaning of your
communication is the response
that you get
“Communication" is the 'whole'
message - not only what you said but
also all of the accompanying non-
verbal signals.

33. We already have all the
resources we need to get what
we want
A person is ultimately able to deal with any
situation in which they may find themselves
by drawing on their own inner resources.

34. There is no such thing as
failure, only feedback
When something doesn't go as we planned we tend to see that
as failure.
Instead of being wrong we've learned something. Instead of
feeling bad we are free to form a new plan of action and try
again.

35. questions - insights

36. MENTORING

37. when there is no mentor

38. going it alone....
• Slow growth
• No growth
• No championing
• No accountability breeds complacency
• Same results

39. going it with a MENTOR?
• Accelerated results
• Modelling excellence
• Knowledge sharing
• Personal and professional growth
• ACCOUNTABILITY

40. finding a mentor for you

41. • Look for a person that has the results you seek

42. • Be ready to committ

43. • Do the work

44. • Find the one then stick with one

45. STAY IN TOUCH
DESPINA KARATZIAS
despina@instituteofexcellence.com.au
FACEBOOK.COM/DESPINAKARATZIAS
FACEBOOK.COM/INSTITUTEOFEXCELLENCE
TWITTER.COM/DESPIK

46. questions - insights