This document summarizes a company's experience implementing customer relationship management (CRM) systems for various clients over several years. It outlines the growth in clients and consultants from 2010 to 2014, the functional areas and types of organizations implemented for, and the typical project sizes for large, medium, and small organizations. The final sections describe the company's approach to CRM implementations using consultants, tailored resource mixes, and project managers.

1. CRM
EXPERIENCE

2. 0
1
3
4
8
2010
2011
2012
2013
2014
C l ients
Consultants
0
1
2
5
10
2010
2011
2012
2013
2014

4. FUNCTIONAL AREAS of IMPLEMENTATIONS
# of Seats
# of Clients
Marketing & Sales
Customer Service
Non-traditional
Areas
45
170
110
5 4
4

5. TYPES OF ORGANIZATIONS
SIZE OF ORGANIZATION
NUMBER OF SEATS
SIZE OF PROJECT
Large
1,000 – 10,000
100+ 2 – 3
Work Years
Medium
50 – 200
15-50 4 – 6
Work Months
Small
1 – 35
2 1 – 2
Work Weeks
ITK PROJECT PROFILES: CRM CLIENTS
Public
S e c t o r
Product
Compa n i e s
S e r v i c e
Compa n i e s
Not- f o r -
P r o f i t

6. OUR APPROACH
1 2 3
Consultants
Resource Mix
Project Manager
listen and design solution
to your requirements
right skill at the
right price for the
right task
keep the project on focus
and on track
Not Just Product Experts