3. Factors Driving Change
#ISSLearningDay2018
Cloud Computing
• Outsourced IT
infrastructure
• No
maintenance
costs
• Pay-as-you
consume
• Easily scalable
• Go global in
minutes
Data Everywhere
• Extensive use of
smart devices
• Wearables/
Microchips
• Sensors
collecting data
• Sharing of data
between
systems
• Insights from
data
Source: South China Morning Post, EUROPE, May 2018
“The human body is the next big platform. The connected body is
already a phenomena. And this implant is just a part of it. “
“We are updating our bodies with technology on a large scale
already with wearables. But all of the wearables we wear today will
be implantable in five to 10 years.”
- Bionyfiken founder Hannes Sjöblad
4. Factors Driving Change
Cloud Computing
• Outsourced IT
infrastructure
• No
maintenance
costs
• Pay-as-you
consume
• Easily scalable
• Go global in
minutes
Data Everywhere
• Extensive use of
smart devices
• Wearables/
Microchips
• Sensors
collecting data
• Sharing of data
between
systems
• Insights from
data
Rapid Development
• Automated & Monitored
• Code integration
• Deploying code to
production environment
• Managing infrastructure
• Testing software
• Rapid software development
• Quicker time to market
DevOps Low Code
• Visual Modelling
• Drag-and-drop interfaces
• No-code options
• Agile development
• Instant mobility
• Declarative tools
• Security and scalability
Source: Appian, Low Code GuideSource: Amazon Web Services, DevOps and AWS
#ISSLearningDay2018
Source: Amazon Web Service,
What is Cloud Computing?
Demo
5. What is Today’s Digital Landscape Like?
#ISSLearningDay2018
ASEAN’s digital economy
Singapore’s Smart
Nation Initiative
Thailand 4.0 vision
Philippines’ ICT
initiatives and
National
Broadband Plan
Malaysian Industry-
Government Group
for High Technology
FinTech Association of
Indonesia
State Bank of
Vietnam Steering
Committee on
FinTech
Propel ASEAN towards a digitally-enabled
economy that is secure, sustainable, and
transformative; and to enable an innovative,
inclusive and integrated ASEAN Community.
ASEAN’s digital economy has potential
to add an incremental $1 trillion in GDP
by 2025 (A.T. Kearney)
Statistics
47%
of CEO are experiencing
pressure to make progress
in digital
60%of enterprises will have a fully
articulated organisation-wide
digital transformation platform
strategy by 2020
89%
of organisations compete
primarily on the basis of
customer experience today
CIOs expect digital revenues
to grow from
16% 37%
2016 2021
$2.1 trillion
By 2020, worldwide spending
on Digital Transformation
technologies will grow to more
than
42%
of CEOs are taking a “digital
first” as their company’s
digital business posture
Source: Gartner | IDC 2017
12. Working Differently
Sensors measuring the
occupancy of spaces
Facial recognition
Service on demand
Live translation of
languages in meetings
Intelligent proximity Personalized Services Situational awareness
Individual preferences
for temperature & light
Source: ISSworldservicesTV on Youtube (2017)
Smart Office By 2020, more than 75 million
wearables will permeate the
workplace
By 2020, there will be nearly 21
billion connected devices in use
worldwide
#ISSLearningDay2018
13. Working Differently
#ISSLearningDay2018
Organized by discussion topics
Supports task coordination
Provides persistent conversation
Real-time document collaboration
Topic
Integrates with bots and app library
Source: Gartner (2017), Teams Microsoft (2017), JC Moy (2017)
Microsoft Teams
Smart Collaboration
14. Working Differently
#ISSLearningDay2018
Sources: Gartner (2017), Intel (2017), ComputerWorld (2017), Cisco (2017), Oblong industries on Youtube (2016), Yahoo Finance (2016)
Wireless projections
Easy wireless content
sharing to room
displays
Multiscreen, Room-based
Collaboration
Systems that enable
visualization on multiple
surfaces and participation
from multiple users
Self-contained team
collaboration systems
Combining conferencing
hardware with AI to
Global real-time
collaboration
NASA installed 10
Oblong solutions
across 4 research
centers for
researchers from
various disciplines
and locations to
collaborate on
aeronautic
solutions
Current:
• Automatic framing of speaker
• People-count for usage
metrics
Future:
• suggest relevant documents
ahead of time
• take meeting notes
• Sentiment analysis
Smart Meetings
15. But.. There is a Delivery Gap
#ISSLearningDay2018Source: Bain & Company, 2005, Closing
the Delivery Gap
Misalignment
of customer
expectations
Low
customer
satisfaction
Customers
don’t know
what they
want
Low
adoption
rates of
products
Source: Interviews with Project Managers
16. Design Thinking
#ISSLearningDay2018
Human/User Centric
Collaboration and
Collective Thinking
Discovery and
Empathy
Problem and Problem
Solving Focused
Prototyping and
Experimentation
Bias towards
Action
Source: Drew Lepp Design, Stanford
University’s d.school
Key Principles for Design Thinking
UI
UX
Service
What is Design Thinking?
- Prime Minister Lee Hsien Loong
SUTD’s first Ministerial Forum, Apr 2018
Good design thinking was a key reason
for Singapore’s successful journey from
third world to first, and it will be critical
in the country's future transformation, for it
to remain an outstanding city.
Source: NUS-ISS Innovation Bootcamp
Source: Interaction Design Foundation
Design Thinking Methodology
Empathize
Define
Ideate
Prototype
Test
17. IBM Design Thinking Software Development
Framework
#ISSLearningDay2018 Source: IBM (2016), IBM Design Thinking
Software Development Framework
18. Business Process Reengineering
#ISSLearningDay2018
Define Measure Analyse Improve Control
KeyTasks
• Identify Problem
statement /
opportunity and
goal statement
• Identify sources
of data
• Collect Baseline
data
• Determine current
process
performance
• Validate gaps in
requirements vs
current metrics
• Quantify
opportunity to
close gaps
• Develop detailed
process maps,
• Analyse root
causes
• Develop potential
improvements or
solutions for root
causes
• Evaluate
improvements
meet targets
• Develop detailed
“To-Be” process
map
• Document new
measurement
process
• Define control
plan
• Highlight changes
from As-Is to To-Be
Source: Six Sigma
D M A I C
19. Change Management
#ISSLearningDay2018
Awareness Desire Knoweldge Ability Reinforcement
KeyTasks
• Understand the
different
stakeholders
• Discuss the risks
of not changing
• Explain why
change needs to
happen
• Instill desire to
adopt the change
• Motivate the
stakeholders by
highlighting
“What’s in it for
me?”
• Educate
stakeholders on
how to make the
change and
move forward
• Train employees
to put their new
knowledge and
skills to practice
• Provide support in
terms of continued
coaching and
mentoring
• Include the
change into
current processes
• Design continuous
incentives for
adopting change
• Plan milestones to
meet
Source: Prosci
A D K A R
“This is a waste of
time, we don’t need
this new change”
“I’m not interested
in changing.”
Resistance
“I don’t know
where to begin.”
“I’m not getting this
right. It’s taking me
too long”
“This requires too
much effort. Forget
it.”
20. Painting Today’s Digital Landscape
by Wee Kai Lie Mark, Digital Analyst at NCS, Alumnus of NUS-ISS GDipSA
Today’s Digital Landscape
History of Industrial Revolutions
• 1st – Mechanization, Steam, Weaving
Loom
• 2nd – Mass Production, Assembly Line,
Electricity
• 3rd – Automation, Computers,
Electronics
• 4th – Cyberphysical Systems, IoT,
Networks, Artificial Intelligence
Factors Driving Change
• Cloud Computing
• Data Everywhere
• Rapid Development
• DevOps
• Low Code
Today’s Digital Landscape
• Digitization in ASEAN
• Statistics
• Singapore’s Transformation Map
Technology Trends
Tech Driving Digital Transformation
• AI Foundations
• Intelligent Apps & Analytics
• Intelligent Things
• Blockchain
• Event-driven
• Continuous Adaptive Risk and Trust
• Digital Twins
• Cloud to the Edge
• Conversational Platform
• Immersive Experience
Artificial Intelligence Today
• Machine Learning
• AI Capabilities
• Applications
Quantum Computing
• How It Works
Tech Driving Digital Workplace
• Ambient Knowledge
• Embedded Analytics
• Production Studio
• Microlearning
• Process Hacking
• Silo-Busters
• Immersive Technologies
• Office Landscape
• Personal Cloud
• Virtual Personal Assistants
Living and Working Differently
Living Differently
• Security
• Healthcare
• Water
• Mobility
• Energy
• Engagement and Community
• Economic Development and Housing
• Waste
Working Differently
• Smart Office
• Smart Collaboration
• Smart Meetings
Other Things You Need
But.. There is a Delivery Gap
• Misalignment of Customer
Expectations
• Customers Don’t Know What They
Want
• Low Customer Satisfaction
• Low Adoption Rate of Products
Design Thinking
• What is Design Thinking?
• Key Principles of Design Thinking
• NCS DRIVE
• IBM Design Thinking Software
Development Framework
Business Process Reengineering
• Define
• Measure
• Analyze
• Improve
• Control
Change Management
• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement
#ISSLearningDay2018
21. Painting Today’s Digital Landscape
by Mark Wee Kai Lie
Today’s Digital Landscape
History of Industrial Revolutions
• 1st – Mechanization, Steam, Weaving
Loom
• 2nd – Mass Production, Assembly Line,
Electricity
• 3rd – Automation, Computers,
Electronics
• 4th – Cyberphysical Systems, IoT,
Networks, Artificial Intelligence
Factors Driving Change
• Cloud Computing
• Data Everywhere
• Rapid Development
• DevOps
• Low Code
Today’s Digital Landscape
• Digitization in ASEAN
• Statistics
• Singapore’s Transformation Map
Technology Trends
Tech Driving Digital Transformation
• AI Foundations
• Intelligent Apps & Analytics
• Intelligent Things
• Blockchain
• Event-driven
• Continuous Adaptive Risk and Trust
• Digital Twins
• Cloud to the Edge
• Conversational Platform
• Immersive Experience
Artificial Intelligence Today
• Machine Learning
• AI Capabilities
• Applications
Quantum Computing
• How It Works
Tech Driving Digital Workplace
• Ambient Knowledge
• Embedded Analytics
• Production Studio
• Microlearning
• Process Hacking
• Silo-Busters
• Immersive Technologies
• Office Landscape
• Personal Cloud
• Virtual Personal Assistants
Living and Working Differently
Living Differently
• Security
• Healthcare
• Water
• Mobility
• Energy
• Engagement and Community
• Economic Development and Housing
• Waste
Working Differently
• Smart Office
• Smart Collaboration
• Smart Meetings
Other Things You Need
But.. There is a Delivery Gap
• Misalignment of Customer
Expectations
• Customers Don’t Know What They
Want
• Low Customer Satisfaction
• Low Adoption Rate of Products
Design Thinking
• What is Design Thinking?
• Key Principles of Design Thinking
• NCS DRIVE
• IBM Design Thinking Software
Development Framework
Business Process Reengineering
• Define
• Measure
• Analyze
• Improve
• Control
Change Management
• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement
#ISSLearningDay2018GDIPSA Curriculum
Application Development
Life Cycle
User Experience Design
Agile Project Delivery
Distributed Computing
Infrastructure
Databases Business Modelling
Python & Machine
Learning
Programming – C# / Java
Full stack Solution
Development
Internet Application
Development
Internship Program
Programming – C# / Java
Internship Program
22. Senior Consultant
Digital Transformation (Air Transport)
Senior Presales Consultant
Digital Transformation (Telecomms)
Senior Consultant
Business Process Reengineering
Senior Consultant
Change Management
Senior Consultant
Digital Transformation (Public Sector)
Too Many Projects..
Too Few People!
