2. Environmental Scan - a shifting world …
Globalization and new global competitiveness
New technologies and information as the new currency
Ageing population and demographic shifts
Citizens informed, engaged and are demanding a greater say
Climate change and increased environmental awareness
Loss of trust in professions, politicians and institutions
Public sector is experiencing increased pressures and
complexity (cost containment; client satisfaction, innovation)
Increased focus on governance, accountability and leadership
within the public sector
WHAT IS IMPACTING YOU?
2
3. Module 3
The Case for Change
A Changing Economy:
Changing global markets - BRICS and Beyond (other
rapidly growing economies)
Corporation citizens are seeking to build legitimacy
and support social change
Widening income disparities
Persistent structural unemployment
Diminishing confidence in economic policies
The growing importance of megacities
4. Module 3
The Case for Change
Technology Revolution:
Continued advances to solve problems especially in health
and communications
Greater access to information & knowledge - competitive
advantage for organizations, nations and individuals
Cost of technologies going down and increases in productivity
Digital wallets and mobile transactions
Robots and smart machines reshaping work and lives
Social technologies are now a central part of everyday life and
work
Intensifying cyber threats
The rapid spread of misinformation online
5. Module 3
The Case for Change
Environmental Concerns:
Inaction on climate change
Increasing frequency and magnitude of natural
disasters
Extinction and species at risk on land and water
Exporting pollution across borders
Resource wars escalating: From a world of
abundance to shortage
6. Module 3
The Case for Change
Globalization, Urbanization and Decentralization:
Cities are the hubs of global networks and systems
Hold the potential to maximize benefits and offset
negative consequences of globalisation (UN Habitat)
Forcing a rethink of institutional structures at local,
national and international levels
Concurrent with push towards decentralisation to
empower local governments (getting to the people)
However, reluctance and resistance because of
concerns with accountability, corruption and loss of
centralized power
7. Module 3
The Case for Change
Social and Political Change:
Demographic shifts (aging populations in West) and
Immigration shifts
Increasing education levels across the Globe, especially in Asia
Citizens more informed, more engaged, more demanding and
have more choices
Rising societal tensions in parts of the world that extend
globally (eg. Middle East and North Africa)
Lack of values in leadership (corruption) and trust in
governments and institutions (eg. Banks)
Expanding middle class in Asia and parts of South America
The great power shift from government and banks to
individuals and communities
9. The leadership challenge
The crucial distinction between ‘tame’ and ‘wicked’ problems:
Tame problems – complicated but resolvable; likely to have
occurred before; agreed approaches to address. Leadership
role is to provide processes and resources to solve the
problem
Wicked problems – complex, interconnected with other
problems; lack of agreement over problem or how to tackle it.
Leadership role is to ask the right questions and get the right
stakeholders involved.
9
10. Responding to Change
Governments and public servants will need to be dynamic,
resourceful and innovative to respond to such complexity
Innovation does not happen in a vacuum; rarely a lone
individual - often result of a group approach
Innovation is about doing things differently and/or doing
different things
2 Basic types of innovation: Value-added AND Exploratory Innovation
Fortunately, lots of opportunity for Government innovation
Growing support, new technologies, citizen engagement, shared
experience
How will governments respond?
10
11. Responding to Change
Exercise – SWOT Analysis:
Given our environmental scan, what are government’s
Strengths
Weaknesses
Opportunities
Threats
11
