This document discusses the delivery of the BBC iPlayer across different platforms at scale. It summarizes that iPlayer is accessed by over 10,000 devices, with 37 million mobile app installs. It outlines the structure of iPlayer teams for different platforms and priorities for 2016 around personalization, content discovery, and quality of service. Challenges include delivering a consistent experience across screens and committing to releasing new features to beta audiences. Success is measured through metrics like time spent and engagement. Stakeholders are managed based on their power and interest.

1. Delivery at Scale

2. 10,000+ devices
37m mobile app installs

3. iPlayer users by version
TV, 35%
Mobile app,
29%
Responsive
web, 36%

4. iPlayer Structure
Connected TV
Product
Manager
Mobile app
Product
Manager
Responsive
web product
manager

5. Challenges
1. Delivering an iPlayer experience
which is ‘screen agnostic’
1. Commitment to release features
pushed to our Beta audience

6. Personalisation
Content Discovery
iPlayer product priorities 2016
Quality of Service
• Key Metrics are defined for each priority
• Targets are set for iPlayer which are reviewed on a monthly basis

7. Quality of Service
Dev
TL
QA
BA
Personalisation Content Discovery
Dev
BA
TL
QA
DevDev DevDev
BA
TL
QA
Mobile Product Manager

8. How do we deliver against priorites?
What
How
Why
Problem
BA
Squad

9. Workshop outcome
ü Agreed Goal
ü Agreed product aspiration for MVP
ü Proposed list of challenges

10. Managing risk
• Kanban pull-method to pull in the next challenge
• 3 amigos discussion
• Collaborative ceremonies cross delivery teams:
“Stand ups” “Show me’s” “Catch ups”
• High level of automation to reduce manual testing & increase
confidence
BA Role: Empowered to make product decisions and prioritise the
work effectively

11. Managing Stakeholders
High
Low
Power
Low HighInterest
InfoSec
Head of iPlayer
Customer relations teams
Data Protection
Product Managers

12. Measuring success
- Time spent
- Engagement
- Key User journeys
Beta User
“The new player is great but it
should hide the onscreen back and
home buttons etc”

13. Benefits management
–After feature has bedded in, we have a cross-platform
feature review to identify whether we have met the criteria
set for success
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Share Select Events
Share Select Events
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Play/Resumes Compared by Segment
Total Users - Play/Reumes
Share Segment - Play/Resumes

14. Summary
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1. Cross-platform delivery
2. What, why & How
3. Challenges
1. Beta

15. Thank you