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The  Agency  of  the  
Future
Challenging  Times
The  majority  of  people  
worldwide  wouldn’t  care  if  73%  
of  brands  disappeared  tomorrow  
(Havas  Meaningful  Brands)
This  contributes  to  two  emerging  issues
Lack  of  control  of  experienceHigh  expectations
TOO  MUCH  CHOICE
WE  MAKE  OVER  35,000  DECISIONS  
EVERY  DAY.  OVER  250  ARE  JUST  
AROUND  FOOD.
NOT  ENOUGH  TIME
ULTRA-­COMPETITIVE  WORKPLACE,  
OVERSCHEDULED  FAMILIES,  
ALWAYS  CONNECTED,  ALWAYS  ON,  
BARELY  FOCUSED.
TOO  MUCH  CONTENT
WE  HAVE  ATTENTION  DEFICIT  –
OFFERS,  PROMOTIONS,  
SOCIAL  STREAMS…
Consumers  face  an  increasingly
complex  world
PERCEPTUAL
COMPETITORS
CHANGE  EXPECTATIONS
OUR  CUSTOMERS  HAVE
DIRECT  
COMPETITORS
SELL  PRODUCTS  THAT  COMPETE  
WITH  OURS
EXPERIENTIAL  
COMPETITORS
SELL  EXPERIENCES
THAT  REPLACE  OURS
Brands  face  an  increasingly  diverse  
competitive  set
The  rise  of  the  whole  brain  marketer
DELIVERY
Real  Time
Fragmented
Distributed
Systems
CREATIVITY
Cost
Quantity
Quality
Response
The  
brand/agency  
model  is  broken
Satisfied  with  
lead  agency  
partner?
Less  
than  
half
The  most  important  thing
New  agency  models
New  agency  model
CREATIVE  STRATEGY
MEDIA  PLANNING
MEASUREMENT
CUSTOMER  STRATEGY
EXPERIENCE  DELIVERY
MARKETING  PERFORMANCE
Specialists Cagency
A  future  agency  landscape
We believe
EXPERIENCE  IS  THE  
NEW  BATTLEGROUND
a new level of connectivity between
marketing, business & technology
17
Source:  ChiefMarTech.com
Experience  ecosystem  
unprecedented  complexity  
Technology  &
infrastructure
GLOBAL
STAGE
Business  &
operating  models
BACK
STAGE
FRONT
STAGE
New  customer
experience
New  experiences  need  to  be  architected
Medium page
with more words
Rise  Of  The  Cagency
New  experiences
CREATIVE  AGENCY
Business  and  operating  models
BUSINESS  
CONSULTANCY
Platforms  and  ecosystems
TECHNOLOGY  
POWERHOUSE
WE  ARE  EXPERIENCE  ARCHITECTS.
Experience  value  chain
ENVISION
Brand,  Business  &  
Customer  Opportunity
CREATE
Remarkable  Products  
&  Experiences
ACTIVATE
Marketing  Channels  &  
Campaigns
SCALE
Platforms  &  
Infrastructure
OPERATE
New  &  Efficient  
Models  as  a  Service
EXPERIENCE
ARCHITECTS
Acquisitions  reinforce  our  capabilities
EXPERIENCECOMMERCE
MARKETING
CONTENT
T
AD-­AGE  |  2016  |  2017
LARGEST  &  FASTEST  
GROWING  DIGITAL  
AGENCY  NETWORK
IN  THE  WORLD
#1
FORRESTER  WAVE  |  2015
DIGITAL  EXPERIENCE  
SERVICE  PROVIDER
LEADING
THE  DRUM  |  2016
GRAND  PRIX
BEST  CAMPAIGN
DADI  AWARDS
Thanks
A  new  approach  to  
Creativity
Blend  of  two:
CREATIVITY  
CONNECTED
Brands  are  experienced  way  beyond  their  consumption
Culture
Category
Consumption
Overview
From To Through
The  Customer  
Experience
The  Human  
Experience
Connected  
Creativity
FOOD COACHMOOD
It  unlocks  a  powerful  role  for  the  entire  brand
A  clear  specialist  against  
emerging  generalists
A  way  to  empower  the  
entire  organisation
Adding  meaning  to  current  
brand  equity
Offering  genuine  value  for  
partners
Interact 2017 Presentation: The Agency of the Future by Anatoly Roytman, Managing Director and EALA Lead, Accenture Interactive
Interact 2017 Presentation: The Agency of the Future by Anatoly Roytman, Managing Director and EALA Lead, Accenture Interactive

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