1. MIRZA ASGAR HUSSAIN
603/A, Kohinoor Apt. Station Rd.
Jogeshwari (W). Mumbai-400102
Contact: 0091-8291434131
Email: mirza_hussain80@yahoo.com
Skype ID: ajju.saru
Objective____________________________________________________________________
Seeking a change in career direction to work in a professional growth oriented organization with
an emphasis on future promotion prospectus. I want to work in an environment that promotes
teamwork, provides challenge and where one can make significant contribution using skills for
the success of the organization to fullest extent.
Professional experience_____________________________________________________
Self employed since December 2013.
Worked with Al Futtaim Motors (UAE) since August 2003 to June 2013.
Company Profile: Al Futtaim Motors is the sole distributor of Toyota and Lexus vehicles in
UAE. The company also has its business developed in other automobile brands as well as in
other fields.
Designation: WORKSHOP FOREMAN (since Jan 2009 with Lexus)
Job Description:
 Attend and listen to the customer concerns and conduct a road test with them to identify /
understand certain technical issues.
 Completing the diagnosis of faulty vehicle .This includes a systematic process whereby the
vehicle is subjected to test drives (before & after diagnosis), detection, troubleshooting, &
diagnosis (electrical & mechanical) & eventually performance of the repaired vehicle is
checked for.
 Workshop Scheduling to achieve smooth and efficient flow of work and vehicles are
delivered as per committed time.
 Workshop productivity to ensure cars are delivered from workshop as per Standard
timeframe with respect to their jobs.
 Motivate and drive the team to achieve targets to get incentives.
 Apart from providing technical advice & support to my team of technicians. I also have to
enlist their personal demands (eg.leave, uniform etc) & professional demands (eg.tools,
equipments, S.S.T, etc) in the form of reports with are forwarded to the manager on weekly
basis. These reports are considered by the management with complete transparency.
 Conduct inventory for tools and equipment to ensure all are calibrated and in good
condition.
 Effective communication with the front office staff is a requisite for a Foreman as it is
necessary to keep them abreast of the developments of a particular job.
 If any delay is foreseen in delivery of vehicle, promptly inform the service advisor along with
taking approval for the changes in the cost and / or time.
 A Foreman is answerable to customers & on request offer explanation & clear doubts
regarding the vehicle in simple & lucid language.

2.  Ensure the vehicle is in a clean condition before it is delivered to the customer.
 Deliver high customer satisfaction (CSI) by following all processes and norms.
 Thus at TSM, maintain very high standards & adhere to & inculcate the “KAIZEN” principle
for betterment of work ethics.
 Create BFTR (branch field technical report) for warranty approval, technical assistance and
frequently occurring complaints.
 Conduct appraisal of my team on monthly basis & forward to line manager every semester.
That report will be considered at the end of the year for final appraisal.
Additional Responsibilities:
 Maintain & arrange tool room including all SST’S & repair manual. Order any tools if
required.
 Arrangement of warranty parts according to the month and dispose off on regular basis.
 Obtaining required target score in GALLUP programs with respect to customer engagement
and associate engagement.
 Ensuring, basic “KODAWARI” is followed at the workshop.
 Organize in house technical training for technicians.
Attended trainings:
1) TOYOTA Technician (step1) includes basic information on :
a) Engine management
b) Drive train
c) Automatic Transmission
d) Chassis
e) Electricals
2) PRO-Technician (step2) includes detail & diagnose study on mentioned topics:
a) Engine management
b) Drive train
c) Automatic Transmission
d) Chassis
e) Electricals
3) TEAM21 Diagnosis Master Technician (step3), which is basically ‘OJT’ on below topics:
a) Engine management
b) Drive train
c) Automatic Transmission
d) Chassis
e) Electricals
4) New car features and basic knowledge of Hybrid cars.
5) Engaged supervisor training.
6) Customer comes first or customer satisfaction training.
7) Operational training for SAP.
8) Process training of Service Advisor.
Worked with Auto Hanger (I) Ltd from 15/10/1999 – 21/07/2003
Company profile: Auto Hanger (I) Ltd is a dealer of Mercedes Benz cars based in Mumbai.
The company also deals with other automobiles.
Designation: Technician Automobile

3. Job Description:
 Diagnose the faulty codes using “Star Diagnosis”
 Troubleshoot & verify Customer’s complain.
 Overhaul of Major Components. (Drive train, suspension, engine etc.)
 Routine Maintenance Services.
 Check & report complete vehicle and write details.
 Attending emergency break down.
 Performing Wheel Alignment and Balancing.
 Meeting Company Efficiency.
Attended Trainings:
 New car feature training.
 Detailed training in Automatic Transmission.
 Training on SBC in Mercedes.
 Basic Mechatronics Training.
Computer proficiency_____________________________________________________
 Microsoft Packages: Ms-Word, Excel, PowerPoint & Sway.
 Internet Browsing: Internet Explorer.
Education______________________________________________________________
 Passed Senior Secondary Examination from NIOS Board in April-May 2016
 Passed ITI in Diesel mechanic Examination from Anjuman-e-Islam technical institute.
 Passed SSC Examination in March-1997 from Mumbai Board
Personal Information_____________________________________________________
Date of Birth: 7/12/1981
Passport no: G7074407
License: Valid UAE driving license No. 1333927
Valid Indian driving license No. 27675
Marital status: Marred
Hobbies: Traveling, Meeting people & Cooking.
Languages_____________________________________________________________________________
English, Urdu, Hindi
Mirza Asgar Hussain