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24. Sept 2013
Social Media Klubben!
Who are the guys shouting
Agenda:
•  Social Media Organisering
•  Shitstorm & Strategi
•  Spørgsmål
•  Tak for i dag !
1 day makes the difference
Crisis management
If!small!or!moderate!number!of!comments!(less!than!xx)!and/or!
neutral!or!interroga8ng!tone!of!voice.!
• Assign!post!to!xxx!
Green!
If!moderate!or!large!number!of!comments!(more!than!xx)!and/or!
nega8ve!tone!of!voice.!
• Text!message!xxx:!+45!xxxx!xxxx!
Yellow!
If!something!extremely!bad!or!serious!has!happened,!e.g.!xxxx!
• Call!xxx:!+45!xxxx!xxxx!
• And!text!message!xxx:!+45!xxxx!xxxx!
Red!
Who is on your dream team ?
PR Client service
Sales Gatekeeper
Marketing
Is this good community management ?
hJp://www.youtube.com/watch?v=qK6n7LCS2fc!
hJp://www.youtube.com/watch?v=qK6n7LCS2fc!!
Thanks !!Jan Christiansen
facebook.com/JAC
jac@prettysocial.com
40 80 44 55

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