We have an opportunity for a SAP Workflow & PA/ OM Functional Consultant for the Pretoria area, kindly forward Cv's to: howard@yoandaconsulting.co.za

1. Job Specification
Job Title SAP Workflow & PA / OM Functional
Consultant (Applications Operations)
Job Type Contract / Renewable
Duration 16 Months
Minimum years of experience 05 Years
Minimum skills Requirements  Strong SAP functional/technical Workflow
& ESS/MSS Experience
 PA /OM Experience
 Interfaces experience advantageous.
 Extensive experience in Applications
Operations
 International SAP experience
advantageous
 Strong communication skills, verbal and in
writing are required
 ITIL certification advantageous.
 German communication capabilities
advantageous
SAP Modules  SAP expert in SAP PA / OM & Workflows
(minimum K4) certified
 Other SAP HCM Modules will be
advantageous
Location  Menlyn
Responsibilities
SAP Workflow & PA / OM Functional & Technical Applications Operations, Details
of Main Tasks:
Operations
 Applications operations support for PA / OM, Workflows, ESS/MSS & Interfaces specified
for the different countries.
 Providing 1st level support to users; adhering to documented processes
 Providing 2nd level support to processes where documented
 Liaising with other fix groups and other plant based or central support organisations
within
 Incident Management: Support and resolution of Incidents escalated to 2nd level, and in
some instances perform 1st level and 3rd level role.
 Problem Management: Creation and full life-cycle management of Problem tickets for
relevant Incidents, including the prevention of Incidents from happening initially or re-
occurring, and to minimize the impact of Incidents that cannot be prevented.
 Change & Release Management: Enable beneficial Changes to be made, with minimum
disruption to IT services in a planned and controlled manner.
 Reacting to and taking appropriate action to resolve incidents identified by system
generated alarms in a timely manner
 Recording, routing and monitoring all reported incidents using OPTIS to the clients’

2. incident management process
 Taking ownership of incidents reported by users, through to resolution
 Adhering to documented BMW escalation processes
 In the course of normal duties, identify and report discrepancies in documented
processes
 Manage general queries in a timely and professional manner
 Telephone and remote support to users in HR Module’s and management areas of the
business
 Recording ALL incidents using the BMW standard toolset
 Reacting and taking appropriate action in a timely manner to meet the needs of the
various HRI implemented countries.
 Use of the standard knowledge database tools (currently Primus)
 Monitoring logs for user queries
 Leadership tasks
 Ensure that agreed company policies and procedures are adhered to
 Ensure user appreciation of the principles of system development
 Provide assistance to users in evaluating system proposals
 Ensure that team members adhere to the IT Application methodology and standards
 Share knowledge and business process with team members to ensure that handover of
tasks is a simple and effective one.
 Experience in MS office products (MS Word / Excel etc.).