Francois Filandre from the LSP RWS Group Deutschland will give short motivational talk on his strategic approaches, experiences, planned actions and recommendations.

1. How do I ensure that my colleagues are
getting the most out of Plunet?
Francois Filandre
RWS Group Deutschland GmbH

2. Getting the most out of Plunet
Two challenges:
 Maintaining the knowledge at a high-level
 Introducing the latest features

3. Who uses Plunet at RWS Group Germany?
 Project Managers
 Translators (internal/external)
 Accounting staff
 IT staff
 Vendor Management
 Our developers
 CEO
 Our customers
… Nearly everyone!!

4. Maintaining our Plunet knowledge at a high-level
Why:
Plunet features
– have been forgotten
– are unknown
– are not used correctly or not used at all

5. Introducing and implementing new features
Two main releases in a year! This means:
– Which features are relevant for which user
group?
– How do I ensure that new features will be
integrated into our production processes?

6. Upcoming new major release:
I offer upgrade training (classroom training)
for each user group
How to take on these challenges ?

7. A program: “Plunet mini-workshop”
 Specifically for project managers
 One hour classroom training
 Only one topic and going in-depth
 Opportunity for colleagues to discuss their
experiences in using Plunet
How to take on these challenges ?

8. How to take on these challenges ?
However:
Plunet mini-workshop is very time-consuming
Alternative: learning videos

9. Things we are considering for the future
E-learning courses
Establishing a Plunet Wiki

10. Conclusion
We want:
To maintain a high level of Plunet knowledge
To distribute this knowledge in a easy manner

11. Thank you
Any Questions? Let’s talk.
Francois Filandre∙ francois.filandre@rws-group.de