SAP CRM Functional consultant

1. Ajit Pandey
Sr. Consultant, SAP CRM
Contact: +31 647927608
_______________________________________________________________________________
Executive Summary
❑ 7.1 years of experience in SAP Customer Relationship Management (CRM).
❑ Successfully complete three implementation and three support projects.
❑ Have worked at client location (London, UK) for requirement gathering and Functional Specification
preparation for global CRM 7.0 sales implementation project.
❑ Working in SAP BP improvement project, for Insurance client in The Rotterdam, Netherlands, from last 2
years.
❑ Capable of dealing with on­shore and off­shore teams to meet the project targets.
❑ Have excellent understanding of business processes in CRM.
❑ Good team player, Strong team orientation qualities, hard working and enthusiastic
Key SAP Skills / Certifications
❑ Architecture of SAP CRM and Integration to SD and CRM systems.
❑ Strong understanding of Sales functionalities in CRM.
❑ Mapping​ ​ Business Requirements to SAP­CRM functionalities.
❑ CRM­Base Customization/Sales
❑ Business Partner Configurations
❑ Activity Management
❑ Transaction Processing
❑ Partner Processing
❑ Product master
❑ Pricing, Billing
❑ Middleware.
❑ Date Profiles, Subject Profiles, Status Profiles, Text profiles.
❑ Organizational Management
❑ Actions Management.
❑ CRM –Interaction Center
❑ WEB UI (SAP CRM 7.0)
❑ Business Role Configurations.
❑ Navigational Bar Configurations
❑ Business Transaction Profile
❑ Transaction Launcher
❑ Rule Modeler
❑ Category Modeler
❑ Agent Inbox
❑ Install Base Management
❑ Conversion and Interfaces
Other Skills / Non­SAP Certifications/Membership of Professional Institutes
❑ Learned written and spoken Italian ­ Level 1

2. Ajit Pandey
Sr. Consultant, SAP CRM
Contact: +31 647927608
_______________________________________________________________________________
Training attended
❑ Basic ABAP training in level 1.
❑ Advanced ABAP training in level 2
❑ SAP CRM 7.0 training on Services and Marketing.
❑ SAP CRM base customization.
❑ BSP
❑ SAP­IS Insurance ­ Collection and Disbursement
❑ FTL­ First time lead program for management.
Education
❑ B.Tech. (E&C), from Madan Mohan Malaviya Engineering College, Gorakhpur (2008) with First Class
(70.0%)
Professional Experience
Organization Industry From To Role
Cognizant Technology
Solutions
IT Sep ‘ 14 Till date Sr. SAP CRM consultant
Tata Consultancy
services
IT Sep ’13 Aug ‘14 SAP CRM Functional
Wipro Ltd. IT June ‘09 Sep ‘13 SAP CRM functional
SAP Project Experience:
Cognizant Technology Solutions Sep ‘14 to Aug ‘16
Project Name: ​SAP Improvement program.
Project Description: ​An SAP BP Maintenance/Support and Change project.
Duration: ​Sep ‘14 to Aug’16
About Client​: Client is one of the largest Insurance company in Netherlands. It’s main products include Life
insurance, property insurance, casualty insurance etc. and have the revenue of Euro 5.6 billion.
Project Role: ​Service Manager SAP ERP
Project Responsibilities:
● Leading one of the many releases within the project.
● Interaction with client for requirement gathering
● Handling of incidents and problems as per SLA.
● Leading multiple migrations from third party system to SAP.
● Working closely with Change and Test team for release activities.
● Worked on many upstream/downstream interfaces from SAP BP to third parties and vice versa.
● Worked as a lead for improvement initiative.
● Worked on many reports, conversions, workflow and enhancements.
Achievements:

3. Ajit Pandey
Sr. Consultant, SAP CRM
Contact: +31 647927608
_______________________________________________________________________________
● Many appreciations from the client.
● Single point of contact at client site for SAP BP improvement program.
● Excellent client facing and business development experience.
Tata Consultancy Services Sep ‘13 to Aug ‘14
Project Name: ​CRM 7.0 services implementation.
Project Description: ​A CRM 7.0 services implementation project that includes ­ Install base management,
Service Contract Management
Duration: ​Sep ‘13 to Aug’14
About Client​: Client is a leading US based manufacturer of ​networking equipment​ with the total revenue of
US$ 4.66 billion as of 2013. The company designs and sells high­performance ​Internet Protocol​ network
products and services.
Project Role: ​Release lead and SAP CRM functional consultant
Project Responsibilities:
● Leading one of the many releases within the project.
● Interaction with client for requirement gathering
● Creation of Functional specification and coordination with the development team to ensure timely
delivery.
● Leading Service contract conversion.
● Creation and execution of detailed Test Scripts.
● Worked on Install base management, Service Contract Management, Actions profile, personalized
mail forms, Business role configuration.
● Worked on many interfaces from SAP CRM to third parties such as Clarify, Siebel, and LMS etc.
● Worked on Web UI developments.
● Worked on Transaction launcher and reports.
Achievements:
● Many appreciations from the client.
● Single point of contact at client site for one of the release in the project.
● Excellent client facing and business development experience.
WIPRO Ltd. – June ’09 to Sep ‘13
Project Name: ​CRM 7.0 services implementation
Project Description: ​A CRM 7.0 services and Interaction center implementation project that includes ­ Service
Contract Management, Multilevel categorization, ERMS, automatic routing and SLA determination.
Duration: ​Jan ‘12 to Sep’13
About Client​: Client is a leading Australia based Energy and Utilities company. It is leading in number of
sectors in Energy business involving Oil and gas exploration and production, Retail, Generation of Electricity
and Gas transportation and distribution
Project Role: ​SAP CRM functional consultant
Project Responsibilities:
● Interaction with process owners for requirement gathering
● Creation of Functional specification and coordination with the development team to ensure timely
delivery.
● Creation and execution of detailed Test Scripts.
● Worked on Service Contract Management, multilevel categorization of interaction record and service
requests
● Worked on ERMS(Email response management system)

4. Ajit Pandey
Sr. Consultant, SAP CRM
Contact: +31 647927608
_______________________________________________________________________________
● Worked on Auto text completion, SLA determination, and service request routing
Project Name: ​CRM 7.0 Sales implementation
Project Description: ​A CRM 7.0 Sales implementation project that includes – Contract management,
opportunity management, quotation & order management and activity management
Duration: ​Feb‘11 to Dec’11
About Client​: Client is one of the world’s largest ​multinational​ ​professional services​ network – whose major
areas of operation are – Assurance services, Tax advisory, Advisory, Financial services
Project Role: ​SAP CRM functional consultant
Project Responsibilities:
● Interaction with client for requirement gathering
● Collaborated with technical, and design teams and wrote CRM functional specifications and CRM
configuration
● Coordinated with the development team to ensure timely delivery of WRICEF’s
● Creation and execution of detailed Test Scripts.
● Worked on Opportunity management and activity management.
● Worked on Contract management and CRM account management.
● Single point of contact for account management to offshore team.
Project Name: ​CRM 6.0 CR and Application support
Project Description: ​A CRM 6.0 Sales enhancement and application support project that includes – quotation
& order management, Sales and distribution and material master
Duration: ​Sep‘09 to Jan’11
About Client​: Client is a one of the biggest gas transmission and distribution network in United Kingdom. It
operates around 35,000 km of gas pipelines with an estimated population of 7.4 million
Project Role: ​SAP CRM functional consultant
Project Responsibilities:
● Interaction with client for requirement gathering
● Creation of Functional Specification
● Co­coordinating with technical team for application related issues and providing solutions to error in
CRM and SD module.
● Worked on incidents and service request for application in CRM and SD
● Worked on quotation and Order management
● Worked on billing, pricing and material master.
● Worked on Action profile, partner processing and organizational management.