This aim of this unit is for learners to gain understanding of the factors of change in health and social care services, and the practice of evaluating and facilitating change

1. Unit 26 Facilitating Change in HSC
Unit 26 Facilitating Change in Health and Social Care
Aim
This aim of this unit is for learners to gain understanding of the factors of change in health
and social care services, and the practice of evaluating and facilitating change.
Learning outcomes
On successful completion of this unit a learner will:
1 Understand the factors that drive change in health and social care services
2 Be able to evaluate recent changes in health and social care services
3 Understand the principles of change management.

2. Unit 26 Facilitating Change in Health and Social Care
Unit content
1 Understand the factors that drive change in health and social care services
Political and legal: factors eg modernization agenda; current legislation eg Health Act 1999,
NHS and Community Care Act 1990, Health and Social Care Act 2001; changes of
government; funding issues Demographic and cultural: factors eg ageing population,
minority ethnic community needs, lifestyle factors, public awareness (perceptions) and
news media, human factors Technological: factors eg electronic record keeping; electronic
communication; assistive technology
Unit 26 Facilitating Change in Health and Social Care
2 Be able to evaluate recent changes in health and social care services
Impact of recent changes on organizations and staff: how services are organized; effect on

3. Front-line staff; effect on service delivery Impact of recent changes on users of services:
direct users; families of those who use services Benefits of recent changes: for the
government; for workers in services; for those who use Services
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3 Understand the principles of change management
Key principles of change management: Kotter’s eight steps to successful change; Leavitt’s
Model of change; people’s reactions to change; dealing with people’s fears and anxieties;
Understanding people’s needs; reducing resistance to change; leading change; creating
ownership How change is planned: methods eg consultation; communication; top-down or
bottom-up; management style; use of informal social systems; reconditioning; managing
anxiety; staff development needs How change is monitored: measuring and monitoring eg
evaluative research surveys; customer/staff satisfaction; measures of efficiency (cost-
benefit, referral rates, case completion, waiting and response times)
Unit 26 Facilitating Change in Health and Social Care
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