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YOUR  SMART BACKUP PLAN Hesham A. Abdelsalam Jun. 2010
Mission Alcatel-Lucent Products Standard VOIP Protocols High Quality MAX VOIP Applications Open Source CRM Systems MATRIX IP-PABX Low Cost IT / Business Process Outsourcing Turnkey Project Management Customized  Solutions Superior Service Agreements Call Center - Help Desk After Sales www.maintelecom.com www.maintelecom.com
Alcatel Business Systems Optimizing your operations ,[object Object]
Communication availability
Simplified day to day operationsIP Infrastructure IP Communication Integration, openness, security Enhancing the efficiency of employees ,[object Object]
Being efficient, wherever
CollaborateDesktop phones and applications Internal / external mobile com Multimedia collaboration Improving your customer relationships ,[object Object]
Faster customer responses
Generating more revenueCustomer welcome: fast answer Customer loyalty: 1st call resolution Customer satisfaction: customization www.maintelecom.com
Software Products ,[object Object]
 Group Motivation
 Corrective Actions
 Screen Capture
 Unified Communications
 Powerful Reporting
 Administration
 IP - PABX IVR  CRM  ,[object Object]
 Text To Speech TTS
 Automatic Speech Recognition ASRCall Center ,[object Object]
 Support / Warehouse
 Help Desk / FAQ

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