1. M O R E
What is your Business needs ?
By: Hesham Abdelsalam
MAINTELECOM

2. Your Business Needs Robust
Infrastructure

3. Your Business Needs Quality
 Alcatel-LucentWorldWide leader in Data
switching throughput
 Alcatel-LucentWorld Leader inVoice Quality
 Alcatel-LucentWorld Leader in Stability with
MTBF 99.999%
 Alcatel-LucentWorld Leader in R&D with 3 Billion
Euros Spent yearly on researches

4. Your Business Needs Integrity
 Single Platform to handle all communications needs
 StandardVoice and Data Protocols
 Openness to variety of ERP, CRM systems
 Customer service is the core of all transactions

5. Your Business Needs Automation
 MAX CRM, is the key stone to collect Phone, Customer, and
Business data,
 MAX CRM automates
marketing, sales, support, accounting, and warehouse
departments
 MAX CRM Enable Scheduling, and Project Management

6. Your Business Needs Monitoring
 MAX-Eye Contact Center Monitor, enables self evaluation for
each agent, as well as group evaluation, and timed results
analysis

7. Your Business needs smooth Workflow
 TEAMWorkflow enable task assignment, as per tailored
skillset, to maximize the output of your team
 Automatic notifications of hazards through unified
communications ( SMS, Fax, or email)
 Forecasting, Estimations and calculations of projects needs
 Mobile Dashboards, Business Intelligence

8. Your Business is:
 EASY: OneTouch procedure for all your enquiries
 Global: Interconnects to public and private voice, and
social networks
 Dynamic: easily expand products, and service profile
 Interconnected: usingVOIP-VPN connects all your
branches

9. Your Business Needs Evaluation
 Management needs indicators, to measure fulfillment of
company tasks, and targets

10. Your Business Needs Capabilities
 SakhrTextTo Speech Engine, enable self service, Interactive
Voice response system, to act as a voice information portal
 SakhrTextTo Speech, also enable blind people to work
exactly as capable normal CSR Agent, with data streaming
aids, and hot keys for data entry

11. Your Business Needs Guidelines
 To measure customer retention, and to know best
proposed products, and services

12. Your Business Needs Performance
Indicators
 Modear Performance Management, enable definition of
performance Indicators, monitoring it, and encourage
achievements.

13. Your Business needs More Eyes, and
hands
 Outsourcing Services, fromTelematch Call Center, enable
market analysis, surveys, customer satisfaction measures..

14. Your Business Needs Automation
Consultant
MAINTELECOM is your sincere consultant.
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