Volicon\'s Observer RPM logging/monitorin & recording product for Cable MSO\'s, IPTV, and Telco operators

1. 1 Observer RPM 5.5 Post-STB Assurance of Linear, On-demand and Interactive Services and Advertising Ed McGivern Sales Director emcgivern@volicon.com 818.731.0015 1

2. Post Set Top Box Logging and MonitoringWHY??? Do you... Need visibility into your customers' Quality of Experience? Struggle to detect customer impacting events before your customer care center is flooded with calls? Have video faults that are missed by your transport stream analyzers? Have difficulty managing your Slingboxes (TM), a consumer product, in an enterprise environment? High Level System Understanding 2

3. Post Set Top Box Logging and MonitoringWHY??? Volicon's award winning Observer RPM solution enables Cable and IPTV operators with: Post-STB linear, on-demand, & interactive service monitoring and troubleshooting Channel scanning and fault detection Continuous, automated full frame rate logging and streaming Multi-user operation and content exporting Perform ad verification Test EBIF applications 3

4. Introducing the Observer RPM One to Four Set Top Boxes Composite S-Video Component HDMI Video Streamed Live or from 7 day History Observer RPM Video Analyzed & Stored Locally

6. Video – Black or Static Screen

7. Audio – Too Low or Too High

8. Closed Captions/Tele-text - Present or Missing

9. Customizable thresholds

10. Sends SNMP/email/SMS alerts5

11. Analyzes and Records Locally Streams Remotely Observer RPM EnvironmentInstant, simultaneous, multi-user access Multiple channel lineups fed intoRPM-400/200/100 via STBs Observer RPM A/V MGNT NTWK IR Control (configurable) Cable/IP Inputs SNMP Fault Mgt 1, 2, or 4 STBs RPM 100, 200, 400 LAN Email & SMS Alerts Client WEB Client Email Client

12. RPM System Diagram 7

13. RPM Modes of Operation 8 Scanning Linear On-Demand Interactive Reviewing Separate STB faults from Network and Service Faults Very key feature – reduces false alerts dramatically

14. RPM Modes of Operation 9 Triggered Recording Proof of Experience Module Triggered from MPEG TSA A/V Clip around faults Schedule Recording Ad Verification, high value programming GUI or xml feed Time/Date EPG Option

15. RPM Modes of Operation 10 Manual/Interactive Mode Virtual Remote Control Troubleshooting All in one unit Example RPM-400

16. Easily View / Export of Video of Fault ClipOne click access to video and audio Just click on entry to view archivedaudio and video clip of a fault Easy Clip Export for email/archiving

17. Interactive Services Module 12 Interactive Services (IS) Module Graphical Pattern Matching Find, NoFind, Search Dynamic menu traversal commands Dial Until… Allows script to accommodate dynamic menus Video detectors [BS/SS/MS] by area [x:y ,x1:y1] – area of screen in % Useful for testing interactive features Replay TV, VOD, Direct Commerce,..

18. Enhanced Virtual Remote Control User programmable troubleshooting scripts Eases common R/C troubleshooting tasks Single R/C ownership and privileges Supports Multiple, different R/C’s per probe Enables support of multiple MFG STB models Lower latency (3s) STB interaction 13

19. Central Configuration (EMS) Centralized web front end management of critical functions Encoders System Settings Scripts and QoE Thresholds Lineups Bouquets (zapping #s) Services (linear, interactive) Scheduled Recording (with SW module) Probe SW Version and updates Enables efficient large scale deployment while lowering administrative effort 14

20. Central Configuration (EMS) Schedule enhancements - Encoders System Settings Scripts and QoE Thresholds Lineups Bouquets (zapping #s) Services (linear, interactive) Scheduled Recording (with SW module) Probe SW Version and updates Enables efficient large scale deployment while lowering administrative effort 15

21. Service Visit Logging 16 Captures and indexes all service visits not just faults Allows viewing log by channel & time

22. Thank You! Ed McGivern 818.731.0015 emcgivern@volicon.com 17