In the beginning of November visited we the Glide Foundation to help propose a better Experience Design for people that volunteer to make and serve food for homeless people.

2. H O W M I G H T W E ?

3. How might we make volunteers feel
more accomplished and commit to
return by the end of their shift?

4. T H E R E A L S I T U A T I O N

5. We need to focus more on getting
volunteers at the right time.

6. 1. Thank Heidi for her time and effort, and make
her aware of the impact she has made.
2. Take time to inform Heidi of when there is the
greatest needs for volunteers.
3. Invite Heidi to come back at more specific times.

7. A M B A S S A D O R P R O G R A M

9. Identify staff and regular volunteers that can make an extra effort to
affirm Heidi of a job well-done, and to stick around for lunch.

10. Equip ambassadors with talking points about Glide’s missions and needs,
and make sure they really take time to sit down with volunteers like Heidi.

11. When Heidi leaves, she is reassured that her time spent at Glide
was appreciated, and truly made a difference that day.

12. I N V I T E V O L U N T E E R S B A C K

13. Quickly get an e-mail into Heidi’s hand, and better format it for a mobile experience.

14. Create an emotional connection with what they’ve done,
and explicity invite them to come back and volunteer again.

15. N E W D A T E S E L E C T I O N

16. Be more explicit about when you really
need volunteers.

17. By calling out higher-need dates first, we can guide Heidi
to return sooner, and create more of an impact.

18. O N - C A L L V O L U N T E E R S

19. Build a list of volunteers that can be
called upon to show up for higher-need
shifts.

20. Send Heidi a welcoming e-mail, be explicit about the need.

21. T H E R E S U L T

22. Heidi not only becomes a reliable volunteer, but also an Ambassador for Glide.

23. T H A N K Y O U !