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BPD Zenith AMUG Presentation 2017

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A major international airport faces many challenges in uncertain times. To meet evolving business needs, they partnered with BPD Zenith and UnitiFM to implement MaxiCloud for Airports, a managed facilities management solution powered by IBM Maximo. This agile, cloud-based solution enhances visibility and control of each area's maintenance data. With call center integration for incoming reactive work, the solution can gather real-time data to enhance overall efficiency of maintenance teams. Integrated reporting provides management with financial, operational and service insights. Results include real reductions in asset downtime and increased passenger satisfaction. The presentation covers drivers, requirements, benefits and more.

Published in: Software
  • Being one of those who helped originially implement this at the airport, it shows that continued innovation is needed. Also maintenace is not a cost, is add more that value to the bottom line.
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BPD Zenith AMUG Presentation 2017

  1. 1. DRIVING STRATEGIC TRANSFORMATION AT A MAJOR INTERNATIONAL AIRPORT WITH MAXIMO IN THE CLOUD
  2. 2. AGENDA The Airport The Situation The Business Solution Airport Achievements / Key Outcomes Lessons Learned The Future Roadmap
  3. 3. AIRPORT PROFILE Australia’s busiest airport 40 million passengers each year 3 passenger terminals 7 cargo terminals $AUS1.2B revenue
  4. 4. PREVIOUS MAINTENANCE ARRANGEMENTS Early 2000s Single Management Provider, plus its own on site First Response Team 2012 2012 & Beyond End of Contract review found a reduced focus on Asset Condition A change was needed to refocus on Asset improvement…
  5. 5. CHALLENGES WITH THE INCUMBENT SYSTEM Business Goals Human Challenges Technology Enablers
  6. 6. BUSINESS The system had become challenged in meeting the evolving business needs of the airport: No formalized frameworks Inadequate reporting Data integrity Poor structure Go back - we don’t know what we’re doing!
  7. 7. HUMAN Processes were largely manual, ill defined or undocumented: Call Center Airport Stakeholders FM First Response Team FM Service Contractor Work Orders FM Calls Service Requests Maximo “The systems had become full of rubbish data!” – On Site Team Unscripted process Manual process
  8. 8. TECHNOLOGY Responsibilities for the systems were unclear and there was a lack of co-ordinated Continual Improvement of the Maximo system and processes. FM Systems Performance Management & Continual Improvement Operational Support
  9. 9. A NEW APPROACH FOR STRATEGIC TRANSFORMATION Invest Invest in its specialized airport assets Retain Retain ownership and knowledge of these assets Improve Improve asset standards with a program of investment Implement Implement a Managed FM Business Solution
  10. 10. AIRPORT SOLUTION OBJECTIVES  Full ownership and accountability  Data integrity  Build the asset knowledge  Flexible design – future growth  Performance Management  Insightful reporting and analytics  Access to industry best practice
  11. 11. FINDING THE SOLUTION The team had an active role: Developing and documenting work processes Refining maintenance programs Determining the best data structures, naming conventions and workflows to suit the business needs for the future Configuring a new instance of Maximo
  12. 12. SYSTEM EXPANSION ServiceArea&UserBase Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 HVAC Aerobridges Fire Lifts General Building Non-FM Services Aeronautical Ground Lighting Car 2 High Voltage Water Treatment Plant SCADA Aeronautical Ground Lighting Car 2 High Voltage Water Treatment Plant SCADA Grounds Maintenance Property Services Project Compliance Terminal Presentation HVAC Aerobridges Fire Lifts General Building HVAC Aerobridges Fire Lifts General Building
  13. 13. ON-GOING MANAGEMENT Performance Management Managed FM Systems FM Hub Contact Center, Works/Data Co- ordination Solution Development Maximo, XRM, iBIM
  14. 14. The Airport Airport Stakeholder Groups Infrastructure and Services Team Operations Teams Project Compliance Terminal Presentation Team Business Continuity NotificationNotification smartNOTIFYsmartNOTIFY ReportingReporting COGNOS smartINSIGHTS COGNOS smartINSIGHTS Field AuditField Audit smartAUDITsmartAUDIT Airport Corporate System Corporate Maximo Corporate Maximo • IT • FIDS • Security • Baggage • Cameras • eDirectory • Phone • Printers • SACS • Car Parks • IT • FIDS • Security • Baggage • Cameras • eDirectory • Phone • Printers • SACS • Car Parks Oracle Financials Oracle Financials FM Service Contractor Systems Other • General • Cleaning • T3 • General • Cleaning • T3 AMS FM Service Contractors Other Teams MAXIMO 7.6 MAXIMO 7.6 FM Hub Support Data Curation & Analysis xRM smartQUESTION xRM smartQUESTION FM Hub Contact Centre ESBESB MANAGEDFMBUSINESSSOLUTIONSYSTEMS
  15. 15. WHAT HAS THE AIRPORT ACHIEVED? 1. Increases in Asset Standards 2. Increases in Service 3. Improved Data Integrity and Process Efficiencies
  16. 16. INCREASES IN ASSET STANDARDS 1.Improved Asset Availability: 50% reduction in Aerobridge breakdowns pa 18% reduction in HVAC breakdowns pa
  17. 17. INCREASES IN SERVICE Contractors are more responsive Less Operational Delays Happier passengers Reduced PM Backlog
  18. 18. TOTAL WORK SINCE INCEPTION 0 1000 2000 3000 4000 5000 6000 7000 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2014 2015 2016 2017 Total Work Orders - All Types CM CW GS IV PM RM Spike in Winter Months?
  19. 19. TOTAL WORK COMPLETED SINCE INCEPTION 0 1000 2000 3000 4000 5000 6000 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2014 2015 2016 2017 Total Work Orders Completed by Year/Quarter CM CW PM RM
  20. 20. TERMINAL 2 - AEROBRIDGES TOP 5 Faulted Assets Fault Cause Asset Description No of Faults Component Operator ABB ‐  T2 Gate 45 22 2 20 ABB ‐  T2 Gate 42 13 1 12 ABB ‐  T2 Gate 44 13 1 12 ABB ‐  T2 Gate 52 9 1 8 ABB ‐  T2 Gate 53 5 2 3 Terminal 2
  21. 21. TERMINAL 2 - BATHROOMS TOP 5 Faulted Assets Asset Description No of Faults BTH‐(M) ‐ T2 Foodcourt 81 BTH‐(F) ‐ T2 Foodcourt 51 BTH‐(F) ‐ T2 Gate 54 47 BTH‐(M) ‐ T2 Carousel 2 43 BTH‐(M) ‐ T2 Carousel 6 36 Terminal 2 Asset Detail
  22. 22. WORK BY LOCATION
  23. 23. IDENTIFIED/PLANNED WORK (REMEDIAL) 0 10 20 30 40 50 60 70 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2015 2016 2017 AeroBridge Identified/Planned Work Orders by Quarter by Priority 1 2 3 4 5
  24. 24. REPORTED/UNPLANNED WORK (CORRECTIVE) 0 50 100 150 200 250 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2014 2015 2016 2017 AeroBridge Reported/Unplanned Work Orders by Quarter by Priority 0 1 2 3 4 5
  25. 25. IDENTIFIED/PLANNED WORK (REMEDIAL) 0 10 20 30 40 50 60 2014 2015 2016 2017 HVAC Identified/Planned Work Orders by Quarter by Priority 2 3 4 5
  26. 26. REPORTED/UNPLANNED WORK (CORRECTIVE) 0 50 100 150 200 250 300 350 400 450 2014 2015 2016 2017 HVAC Reported/Unplanned Work Orders by Quarter by Priority 1 2 3 4 5
  27. 27. IDENTIFIED/PLANNED WORK (REMEDIAL) 0 0.5 1 1.5 2 2.5 Qtr2 Qtr3 Qtr1 Qtr2 2016 2017 Airport Ground Lighting Identified/Planned by Quarter by Priority 1 2 3
  28. 28. REPORTED/UNPLANNED WORK (CORRECTIVE) 0 20 40 60 80 100 120 140 160 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 2016 2017 Airport Ground Lighting Reported/Unplanned by Quarter by Priority 1 2 3 4 5
  29. 29. TERMINAL PRESENTATION – BEFORE & AFTER 0 5 10 15 20 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October Asset BATHROOM FIRE HVAC LIFTS LV-LIGHTING Count of Asset and Audited by Year, Month and Asset 0 50 100 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October Asset BUILDINGS Count of Ref by Asset BATHROOM BUILDINGS FIRE HVAC LV- LIGHTING • Contractors more closely monitoring/reviewing their own performance • Significant Reduction in non- Building Terminal Presentation Items • Particularly Noticeable since the commencement of Audits • No Bathroom Items since July • Minimal Fire/HVAC/Lifts/LV- LightingAuditing Commenced
  30. 30. IMPROVED DATA INTEGRITY AND PROCESS EFFICIENCY Business Solution expansion Greater reliance on information based management Reduction in costs
  31. 31. WHAT IS NEXT?Maximo Analytics & Watson Mobility GISiBIM IoT & Data Integration
  32. 32. LESSONS LEARNED Choose who you partner with carefully Play an active role in developing the business processes together Take an agile approach for the future Many ways of doing the same thing in Maximo - choose the way that ensures no glass ceilings in the future Understand what is the minimum viable product for go live? Asset management is a long journey
  33. 33. Founded in 1994, our Headquarters are in the UK. We have global operations in North America, Europe and Asia Pacific – offering a 24x7 ‘Follow the Sun’ support service. Highest level of IBM Accreditations and Maximo Partner of the Year: • Early adopters of Cloud • Forward thinking solutions • Trusted advisor to clients Experience and capability to help airport operators leverage data to meet capacity demands, operate more efficiency, address rising costs, and differentiate their service. BPD Zenith is an Enterprise Asset Management partner for organizations worldwide. Our solutions are purpose-built for specific industries, providing complete platforms that are designed to make the world work better.
  34. 34. THANK YOU FOR LISTENING. ANY QUESTIONS? Graeme Sharp CEO Asia Pacific graeme.sharp@bpdzenith.com +61 438 148 663 bpdzenith.com

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