1. My personalityisoutgoingand stern.Thisallowsme tosocialise andcommunicateeasilywithpeers,
subordinatesandsuperiorsonall levels.Honesty,trustandintegrityare importantcharacteristicsof my
personalitywhichIstrive tomaintainatall times.Iam passionate aboutwhateverIdoand alwaysstrive to
assistotherswhere itispossible forme todo so.
Please find my CV attached, which highlights my achievements, work experience and
skills.
Education:
University:University of Johannesburg
Fiona Sandra Jansen
Identitynumber: 7205110051081
Nationality:SouthAfrican
Race: Coloured
Gender:Female
Home and otherLanguages:EnglishandAfrikaans
Address: 32 Sanet Street,Northwold,Johannesburg
Mobile: 0837938127
Email Address:Fionajansen@gmail.com
DOB: 11/05/1972
Curriculum Vitae

2. HighSchool: Kliptown High School
Date of completion:December 1989
Awards:
Top Manager at Monte Casino (2008)
Service Awardfor 10 years at Monte Casino (2010)
Work Experience:
EmeraldCasino (1998-2000):Dealer Supervisor
My responsibilities here were to control the hospitality of guests by ensuring their
satisfaction whilst in the casino through excellent customer services as well as
supervising thedealers whilst customers were playing on the tables by ensuring that
the staff members adhere to company policies.
Monte Casino(2000- 2008):Supervisor
My responsibilities here were to control the hospitality of guests by ensuring
excellent customer services as well as enforcing staff to adhere to company policies
through compliance procedures.
Monte Casino(2008 - 2013):Pit Manager
My responsibilities here were to resolveescalated matters of complaints, ensuring
customer satisfaction through assisting with various demands.
Other duties included staff allocation, staff access control, general management of
the actual pit by ensuring all operations ran smoothly and promoting the brand
through direct customer contact.
Scooters Pizza Franchise (2013 –2015):Owner
My responsibilities here were to manage and resolveescalated matters of complaints
fromcustomers, ensure100% customer satisfaction through assisting with various
demands, House-keeping of actual shop, stock control, staff rotation , HR
management , resourceallocation, budget management, promotions as well training
of new staff members.

3. Skills:
 Operational management and strategy
 Basic Financial Management
o Cash / budget Management
o Stock control Management
 Analytical thinker
 Creativity (think out of the box)
 Customer service orientated
 Staff and resource management
 Coaching skills
 Planning & Organising
 Time management
 General management skills
 Integrity & honesty
 Excellent communication skills
 Interpersonal skills
 Administrative skills
 Computer literacy
Courses:
 Employment equity legislative training
 sexual harassmentawareness training
 Health and safety training
 Team relationship building courses
 Financial management
 Conflict Management
 Managing employee effectiveness
References:
1. HelenMajoro(Monte Casino) HR Mgr.
Contact Number:011 510 7418
2. Toni Burger (EmeraldCasino) HOD.
Contact Number:016 98 2800