7 Cs of Communication

2.  A checklist to improve professional
communication.
 Principles of effective communication.
 A way to ensure that the message has been
delivered effectively.

3. 7 Cs
1. Clear
2. Correct
3. Complete
4. Concise
5. Concrete
6. Coherent
7. Courteous

4. 1. Clear
 It should be clear
 Goal oriented (single)
 Should not have loopholes
 Choose precise words
 Use familiar and up to the mark language
 Construct effective sentences
 Pronunciation / audible enough
 Highlight / mention important points

5. 2. Correct
 Correct language
 No grammatical or spelling mistake
 Exact or well-timed message
 No unchecked words….. Spelling mistakes, specially
while writing on word
 Readers/ listeners should also have sufficient
knowledge of technical terms
Conservation/conversation…….weak/week

6. 3. Complete
 Must include all the relevant information
 Must help in better decision making
 Mention call to action/ urgency (if required)

7. 4. Concise
 Short…..to the point
 Accurate and crisp
 Convey in least possible ways
 Comprehensive
 Do not use fillers
I mean…. I believe….. I hope

8. 5. Concrete
 No room for misinterpretation
 Mention al of the facts and figures
 Quality……captures the attention of audience

9. 6. Coherent
 Link
 A logical flow
 Connection in sentences
 Stick to main topic…..otherwise the recipient will lose
interest
 Take the receiver's point of view/opinion into
consideration (knowledge, mindset& background)

10. 7. Courteous
 Show respect
 Should not be biased
 Implant/set a cooperative setting
 Use moderate tone of words

12. How to take notes
5 Rs of notes taking
1. Record
2. Reduce
3. Recite/Recall
4. Reflect
5. Review

13. Make notes of at least 2 lectures of any course
(extensions won’t be granted)