Business process automation (BPA) uses technology to streamline workflows and improve efficiency. The document analyzes a CompTIA study on BPA trends. It found that over half of companies report increased BPA technology usage in the past two years. Larger firms tend to rely more heavily on technology for processes like expenses, invoices, and reviews. Top areas companies target for improvement through BPA include bottlenecks, duplication of work, and poor visibility of processes. While components like expense management are performing well, others like ERP need improvement. Budget, skills gaps, and changing mindsets are challenges to greater automation. Some companies increase outsourcing of workflows while others bring more in-house.