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The widespread popularity of ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has been with us for almost 2 years, yet there has been very little information available about its uptake... until now! Commissioned by Hornbill, “ITIL – The State of the Nation” was the first international survey of its kind. Using research from over 500 organizations, this session answers many of the questions practitioners have been asking. If you are considering adopting ITIL, contemplating upgrading from v2 to v3, or wish to benchmark your maturity levels against other adopters, this session is not to be missed.