2. DUCTION
on of Group Interaction
ortance of Learning Group Interaction Skills
of Learning the Group Interaction skills
EM AND SOLUTION IN GROUP INTERACTION
s
s of Group Interaction Problem
3. DUCTION
on of Group Interaction
Interaction could be defined as part of communicatio
ive or transactional communication which involves
uals who have regular contact and frequent interaction, m
n feeling of camaraderie, and who work together to achiev
.
4. ship in order to achieve the common goal.
nteraction also offers us to be more enjoyable, more inno
in the workplace. According to Dr. Henry R.Meyer, S
Relationship ensure us to achieve a successful result. Grou
e is an element to this Smart Relationship.
5. ovation and creativity in furthering the organization’s obje
ple being accountable for their own performance.
ple eager to participate in and contribute to continual impr
ng the principle of involvement of people typically lead
ple understanding the importance of their contribution
anization.
ple identifying constraints to their responsibility for solvin
6. ness, rebellion, defiance, impatience, uncoopera
agement, independence, presumption, arrogance, selfis
h like. Normally, these elements are summed up as negati
eople is so negative that he or she will always object to
esult in heated argument that will lead to conflict in the w
eople are so critical that he or she will always criticizes
This could also lead to people being quiet in any meetin
d.
7. ng S Sivagnanachelvi et al. (2010), a successful group int
members participation to ask and respond to question, ex
e and give suggestions to achieve the objectives of the me
ning the Group Interaction skill, all participants would h
interact with the group during the discussion or the meetin
e and Behavior - Those who are in the meeting or discu
t attitudes, behaviors, positions, degree of knowledge
eless, these differences are not the reason for the failu
ion. As long as they behave themselves with a goo
8. he meeting started. He must know who is the people to
eople for the right job), must make the participants
s clearly the purpose of the meeting, provide the meetin
tion and apply Active Listening skill to understand what t
o deliver. This will help other member to get along very w
scussion in an enjoyable environment.
good outcome of the meeting, the group leader can a
’s check list to ensure all preparations are made. Here a
ting’s checklist extracted, from http://www.wilymanage
s-downloads/
9. Table 2.1: Meeting Preparation Checklist
MEETING PREPARATION CHECKLIST
HAVE YOU YES
urpose of the meeting?
bjectives of the meeting?
ticipants and identified roles?
decision making process (leader decision, vote,
10. anages the discussion to generate a smooth flow and avo
finish. He will starts the discussion by giving out open
ces the objectives of the meeting or discussion. In the
sk members to contributes ideas, interrupt the floor to se
lly makes decision and closes the discussion.
mbers should also be prepared with related document if re
when invited for the meeting be it formal or informal or
n, be on time, apply active listening skill, always realize a
e are working together’, help the group leader and ot
deas, solutions or suggestions to improve and contribute f
11. sing Opinions, Agreeing and Disagreeing – Table 2.2 s
how to express the opinion, to agree or disagree and to as
Table 2.2: Suitable Expressions
FUNCTION EXPRESSIO
ing an opinion I think (that)…
I feel (that)…
In my opinion…
In my view…
12. ating – During discussion, there will still be different of op
s among members and the group leader. So, with negotiat
e resolved either in win-win situation where all parties win
n; or even lose-lose situation.
nflict due to professional different or personality diffe
d before the group leader making of the decision otherw
badly to the members if the decision being made is irr
nflict badly handled could lead wrong decision. Henc
spoil the relationship. So, the group leader should
rs should have the same opportunity to express disagree
13. nt damage to valuables. So, we have to act as a fireguar
This kind of argument is not good for group relations
t the to be wrong, the important thing that we have to k
and conceding in order to have a good solution or dec
to a good the group interaction. Like unwanted fire, bad w
ave permanent damage to someone.
re the phrases can be used in conversation during discussi
Table 2.3: Useful Phrases for Arguing and Concedin
eding a point and Conceding Finally Endin
14. oes the members know who are the first speaker? A
nachelvi et al. (2010,pg144), Group interaction Skill, th
in turn-taking include:
ecognizing the appropriate moment to get a turn,
ignaling the fact that you want to speak,
olding the floor while you have your turn,
ecognizing when other speakers are signaling to speak,
15. ons. According to Bassham, Irwin, Nardon, Wallace, (200
n are often based on what one believes to be true or how
mething”
nions given could be a good or bad and sometime we feel
the others. Bad or good are not the issue but the mo
dy can contribute with their opinions and this is a good si
on.
nion given must have a good reason and supported by
16. u mean. him for it. Won’t the child be confused as
may be bad and when it’s OK?
s I think spanking helps the child to learn. For
stole a bar of chocolate from a shop. My
me for it. Never again did I take anything aw
without paying for it.
(Source: Solorzano an
ing and Expressing Disagreement – Each individual n
17. nk so at all. You’ve got to be kiddin
ely not. You’ve got to be joking
not.
nd what you mean,
n’t it also true that…
(Source: S Sivagnanachelvi et al. (2010,pg151), Group i
18. m James(2010), Dr. Henry R.Meyer’s Smart Manageme
& Baker.(2002), Interaction 2:Listening/Speaking. McGr
no and schmit(1998), Group Interaction Skill.[2011, Okt 1
ury (2005), Group Interaction Skill.[2011, Okt 12]
ww.natcom.org/Default.aspx?id=134&terms=ethical%20c
Okt 28]
