2013 Annual HACR Symposium Dr. Jorge Cherbosque

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Learn more about Emotional Intelligence with Dr. Jorge Cherbosque

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2013 Annual HACR Symposium Dr. Jorge Cherbosque

  1. 1. HACRHACRAnnual SymposiumAnnual SymposiumApril 23, 2013April 23, 2013Emotional Intelligence and Diversity InstituteEmotional Intelligence and Diversity InstituteJorge Cherbosque Ph.D.Jorge Cherbosque Ph.D.
  2. 2. 4 Basic Needs To Create4 Basic Needs To CreateExtraordinary RelationshipsExtraordinary Relationships• Do You Get me? Do you really know who I am?• Do you Value me? Do you show it the way I needit?• Do I feel safe to bring my whole self to work?• Are you there for me? Are you covering my back?
  3. 3. EMOTIONAL INTELLIGENCE IN ADIVERSE WORLD“Emotionalleadership is thespark that ignites acompany’sperformance,creating a bonfire ofsuccess or alandscape of ashes.”• Daniel Goleman, RichardBoyatzis, and Annie McKee,“Primal leadership: Thehidden driver of greatperformance,” (HBR,December 2001).
  4. 4. THE LEADERSHIP CHALLENGE
  5. 5. The Leadership ChallengeA. CHALLENGE THE PROCESS1. Search for opportunities2. Experiment and take risksB. INSIPIRING A SHARED VISION1. Envision the future2. Enlist othersC. ENABLING OTHERS TO ACT1. Foster collaboration2. Strengthen othersD. MODELING THE WAY1. Set the example2. Plan small winsE. ENCOURAGING THE HEART1. Recognize individual contribution2. Celebrate accomplishments“Leadership is an attitude; it is not abouta position.”-Jim Kouse & Barry Posner05/01/13 5
  6. 6. EMOTIONAL INTELLIGENCE ANDEMOTIONAL INTELLIGENCE ANDDIVERSITYDIVERSITY
  7. 7. AFFIRMATIVE INTROSPECTION• Knowing whatmakes me tick• Being comfortablein my own skin• Being in tune withmy own biases andhot buttons
  8. 8. SELF-GOVERNANCE Making ambiguityan ally Being my ownchange master Getting in chargeof self-talk
  9. 9. INTERCULTURAL LITERACY• Understanding thecultural “whys”behind behavior• Transcending myown perspective(empathy)• Seeing the benefitsand limitations of allnorms
  10. 10. SOCIAL ARCHITECTING Serving as a culturalinterpreter Communicating effectivelyand resolving conflicts indiverse settings Structuring synergistic andcompelling environments
  11. 11. EIDASSESSINGYOUR TEAM
  12. 12. BRING YOUR WHOLESELF TO THE TEAM
  13. 13. INCLUSION IN OURSTAFF MEETINGS
  14. 14. YOUR TEAM CULTURALPROFILE
  15. 15. WORK FOR THE LOVEOF IT!
  16. 16. DESIREDDESIREDWORKWORKENVIRONMENTENVIRONMENT

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