2. • Examine the basic components of the interview
process
• Explore pre-interview preparation activities
• Learn tips for successful interviewing
• Identify post-interview follow-up activity
INTERVIEWING TECHNIQUES
Learning Objectives
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3. • Two-way communication process
– Convey your abilities and skills
– Collect more information about the employer
• Remember-- this is a two-way process. You are
interviewing the company too!
INTERVIEWING TECHNIQUES
Purpose of an Interview
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4. • Analyze your
– Strengths and weaknesses
– Career vs. personal goals
– Personal background
– Academic preparation
– Work and leadership experience
– Talents and hobbies
– Other skills
INTERVIEWING TECHNIQUES
Preparing for Your Interview
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5. • Know what YOU want
• Research the employer
– The competition and the industry
– Salary information
– Products and services
– Training programs
– Organizational structure and locations
– Growth and problems
INTERVIEWING TECHNIQUES
Things to Know Before the Interview
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6. • Be on time….be EARLY
• First impressions count
• Be prepared
• Be yourself
• Be positive
• Be honest
• Understand how you handle stress
INTERVIEWING TECHNIQUES
Make the Interview Work for You
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7. • Professional behavior with support staff
• Forms of address
• Firm handshake
• Maximize use of body language and tone of voice
• Dress for success
• Supplemental materials
INTERVIEWING TECHNIQUES
General Interview Etiquette
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8. • Dress conservatively, avoid fads
• Attire
– Women: Skirt or pant suit
– Men: Suit or sport-coat and tie
• Personal grooming
– Conservative hairstyles
– Avoid heavy perfumes or colognes
• Don’t smoke or chew gum
• Be sure to check out our Dress for
Success Workshops
INTERVIEWING TECHNIQUES
Dress For Success
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9. • Personal Impressions
– Appearance
– Communication skills (Verbal and Non-Verbal)
– Maturity and integrity
• Career Goals/Job Interests
– Aptitudes and abilities
– Initiative and adaptability
• Qualifications
– Academic preparation, leadership and work experience
– Skills, hobbies and talents
INTERVIEWING TECHNIQUES
The Interviewer Looks for…
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10. • Traditional Interview
– Structured, formal meeting
– Employer seeking detailed profile of experiences and
accomplishments
• Sample Questions
– Tell me about yourself.
– What are your strengths and weaknesses?
– What are your short and long range goals?
INTERVIEWING TECHNIQUES
Types of Interviews
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11. • Behavioral Interview
– Past behavior predicts future behavior
– Questions designed to determine work related behavior
• STAR technique is the key to success
– S What was the SITUATION you faced?
– T What TASK were you assigned/assumed?
– A What ACTION did you take?
– R What was the RESULT?
INTERVIEWING TECHNIQUES
Types of Interviews (cont.)
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12. • Sample behavioral questions
– “Describe the most pressured situation you have dealt with in the past
six months and how you handled it.”
– “Describe a time when you included others in your decision making
and how you incorporated their input.”
– “How have you used your knowledge of work with diverse people to
solve problems?”
– “Tell me about a time when you were disappointed with the results of
your efforts.”
INTERVIEWING TECHNIQUES
Types of Interviews (cont.)
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13. • Screening
– Brief, 15-30 minutes
– Ex: phone interviews, Career Showcase
• Group
– Candidates are interviewed with other candidates
– Employers looking at interpersonal skills of candidates
• Site Interview
– Typically second or third interview
– Candidate visits location of possible employment
– Frequently all day long including meals
INTERVIEWING TECHNIQUES
Types of Interviews (cont.)
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14. INTRODUCTION STAGE
• Very brief
• First impressions count
• Biographical questions
• Follow the interviewer’s lead
INTERVIEWING TECHNIQUES
The Interview (Stage 1)
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15. DISCUSSION STAGE
• Expand resume information
• Evaluating
– Communication skills
– Problem solving abilities
– Experience with diverse clients
• Matches the candidate with the job
INTERVIEWING TECHNIQUES
The Interview (Stage 2)
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16. CLOSING STAGE
• Expand on any “missed items”
• Ask interviewer questions
• Inquire about decision timeline
• Ask for business cards from recruiters
• Exit gracefully- Last impressions count too!
INTERVIEWING TECHNIQUES
The Interview (Stage 3)
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17. • “How will my responsibilities be prioritized?”
• “Please describe the training and evaluation process.”
• “What are the opportunities for career advancement?”
• “What plans/projects are being developed to increase….?”
• “How does your company measure success?”
• “What is the work atmosphere like at your company?”
INTERVIEWING TECHNIQUES
Sample Questions for the Interviewer
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18. • Critique
– The company
– Your performance
• Follow-up with any requested materials
• Send thank you cards or emails
• Attend the Job Search Correspondence Workshop
• Attend the Negotiating Job Offers Workshop
INTERVIEWING TECHNIQUES
Post-Interview Checklist
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19. INTERVIEWING TECHNIQUES
Interview Success Obstacles
• Late for interview
• Poor appearance or demeanor
• Ill-defined career direction
• Inability to communicate
• Insufficient knowledge of
company
• Lack of enthusiasm
• Over-qualified
• Poor environmental fit
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20. INTERVIEWING TECHNIQUES
Legal / Illegal Interview Quiz
• How many years of experience do you have?
– L: question directly relates to job qualifications
• What language is spoken in your home?
– I: question has no bearing on work requirements
• Do you want to be addressed as Mrs., Miss or Ms?
– I: question has no relevance to work performance
• Can you perform the essential functions of this job? If not,
what reasonable accommodations do you need?
– L: question directly relates to job performance
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21. • Illegal topics include: Age, Marital status, Personal
characteristics, Disabilities, and Health
**Some EEO clauses also include sexual orientation**
• Not illegal if the question is related to the job you are seeking
• Three options
– Answer the question
– Refuse to answer the question
– Examine the intent and respond to that
• Contact a CRC employee
INTERVIEWING TECHNIQUES
Managing Illegal Questions
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22. THE MORE WE, KNOW
THE MORE WE, GROW
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INTERVIEWING TECHNIQUES
Questions?