This slide deck was created by our four presenters from Microsoft. In this session, Deepti Madkikar moderates a “real talk” panel with Karen Simpson, Aleks Lopez and Polly Reece on Windows 10 deployment across Enterprises globally. With collectively 55 years of Microsoft experience, they have lived through Windows shipping everything from Windows 7 through the current versions of Windows 10. They bring humor and honesty about customer experiences with the complexity of servicing, challenges with monthly updates, application compatibility, and organizational change management. You will find this session a refreshing change from the standard marketing pitch, and gain insight about how to improve your overall experience with Windows as a Service.

2. KeyNote Panel: RealTalk about Windows 10
Moderated By: Deepti Madkikar

3. Introductions
Panelist
Aleks Lopez
Principle Program Manager,
Desktop App Assure
Panelist
Karen Simpson
Principle Program Manager,
Windows Servicing Escalations
Panelist
Polly Reese
Principle Program Manager,
Customer Acceleration
Engineering
Moderator
Deepti Madkikar
Program Manager,
Windows Servicing & Delivery

4. Why “Windows as a Service”?

5. Pre-Windows 10 Servicing Problems
Customer
Complexity and
Cost: Secure
and Up-to-date
Ecosystem Reduced Quality
Individual servicing
patches
Expensive customer
deployment and auditing
Platform fragmentation:
Windows XP/7/8/Mobile
and Xbox
Inconsistent patching:
Users not running what
Microsoft tested
No consistency in
ecosystem

6. Why “Windows as a Service”?

7. Windows 10 gets Better
with each Release
With enhanced security, more tools for IT
and end user productivity features
1511
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1607
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1709
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1803
Windows Analytics – Spectre & Meltdown,
Delivery Optimization, Application Reliability
Logon Health
WDATP Automated Remediation
Conditional Access based on WDATP device risk
Threat Analytics
Emergency Outbreak Updates
Advanced hunting
Cloud Credential Guard
Diagnostic data viewer
Windows Autopilot enrollment status page
Windows 10 Enterprise in S mode
Shared Windows Devices
Nearby Sharing
Dictation
Timeline
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+1703
1809
Windows Defender ATP new attack surface area
reduction controls
Investigation and remediation across Office 365
ATP and Windows Defender ATP
Web Authentication in Microsoft Edge
Windows Hello with FIDO 2.0
30 months of support for September releases
Windows Autopilot Self-deploying mode
Windows Autopilot Hybrid Azure AD join
S Mode Block Switch
Microsoft Edge kiosk mode
Desktop Analytics (Preview) – Intelligent Pilot
Selection and ConfigMgr Integration
ReadyforMicrosoft365.com
Microsoft Edge experience improvements
Accessibility enhancements
Access the clipboard across devices
Your Phone
Windows Analytics – Spectre & Meltdown,
Delivery Optimization, Application Reliability
Logon Health
WDATP Automated Remediation
Conditional Access based on WDATP device risk
Threat Analytics
Emergency Outbreak Updates
Advanced hunting
Cloud Credential Guard
Diagnostic data viewer
Windows Autopilot enrollment status page
Windows 10 Enterprise in S mode
Shared Windows Devices
Nearby Sharing
Dictation
Timeline
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+

8. Can large companies really move as fast as W10?

9. Updating at Scale
825MActive Win10 Devices
22B
16
300
1B
250M
10M
Peaks for Updates Per Second
LCUs: +1,000/second (April 11, 2018)
Feature Updates: +112/second (May 22, 2018)
RS4 upgrades in 48 days
Device updates per second
Security updates
Feature updates
New active devices
per month
Terabits per second
peak CDN throughput

10. Shift to 18/30 cadence for Enterprise edition
30-month shift
Enterprise focus:
• 1607
• 1703
• 1709
• 1803
• 1809
1903 is 18 months!

11. Infrastructure
readiness
In-place upgrade
confidence
Initial application
compatibility validation
Innovation
adoption
Should be done
in Parallel

12. What’s the Real Story with App Compat?
>99%

13. Introducing Desktop App Assure
Microsoft App Compatibility Promise
>99% of apps work on Win 10 and Office 365 ProPlus, but if you
run into an issue, Microsoft will help you fix them at no cost!
Easing your shift to Windows 10 and Office 365 ProPlus
Delivering application compatibility assistance
Including customer, ISV, and Microsoft-developed apps
Helping you stay up-to-date with confidence
 Included with your eligible subscription
 Available globally in 10 supported languages
Visit aka.ms/DesktopAppAssure to learn more
Visit aka.ms/DesktopAppAssureRequest to request assistance

14. What about AV and Security apps?

15. • Often overlooked but simple app updates and fixes (https://bit.ly/2GdYN4C)
• Strengthening of security posture between Windows 7 and Windows 10
• Customers seeking formal statement of support from ISVs
• 32 to 64-bit changes in both Windows and Office
• High resolution displays
Program Learnings
Most common root causes requiring app remediation

16. What are the biggest blockers to moving to W10?

17. Innovation comes with challenges . . .
Challenges you have highlighted to us

18. What’s the Real Story behind update quality?
January 3, 2018

20. What one piece of advice do you have for customers
who are still moving from W7 to W10?

21. WRAP UP…
• Some resources for you
• WAAS Quick Start Guide
• https://techcommunity.microsoft.com
• @windowsupdate twitter handle

22. Thank You For Attending