Library and end user training services in Turkey

1. • a Swets company
LIBRARY & END-USER
TRAINING SERVICES
IN TURKEY

2. • a Swets company
Training services
• Highest level of training and support
throughout your subscription period by
dedicated team
• Education to end-users and librarians
on how to use products, services and
tools effectively
• Training is customized according to
individual needs of publishers and
libraries

3. • a Swets company
Outline
• Analysis of training needs per
institution
• Training planning & organization
• Provision of training sessions
• Reporting to publishers

4. • a Swets company
Execution
• Learn and create training material in local
language
• Create a yearly planning
• Organize trainings in collaboration with
relevant librarians reaching out to end-
users
• Provide info-packs and certificates to all
attendees
• Collect evaluation/review forms

5. • a Swets company
Why do you need training
services?
• Increasing usage
• Ensuring renewal
• Solid marketing to end users and librarians
• Generating awareness of new enhancements
• Being in front of end users and receiving
feedback
• Automatic Upselling other titles of the Publisher
• Education to end-users and librarians on how to
use products, services and tools effectively

6. • a Swets company
Fees and invoicing
• Monthly invoicing for executed trainings
• $350 per unique training – min 50
trainings per year
• $250 per unique training – min 100
trainings per year
• Plus expenses (travel, info-packs, etc.
expense standards agreed with publishers
in advance)

7. • a Swets company
Pinar Teke:
Training history: 65 training sessions were arranged for BMJ
Products and Wiley products to Training and Research
Hospitals affiliated with the Ministry of Health in Turkey
Responsible of all trainings: coordination, reporting and
managing staff
Gives training to all large accounts
Training relevant specialists/trainers for the database
Providing monthly usage reports about ULAKBIM databases
Organizing weekly/monthly schedule for all
trainers/trainings
Preparing monthly/quarterly reports for our publishers
Trainings coordinator

8. • a Swets company
Barış Oğuz Yılmaz:
Training history: 50 training sessions were made for Elsevier
products; Science Direct and Scopus. 50 more are to be made
until November.
Contacting with the librarians before training and sending
them a mailing template for them to send to the applicants.
Sending reports to the manager after the training.
Gathering the applicant list. Sending them certificates and
user guides.
Trainings Specialist