CILT International Convention 2014 Malacca, Malaysia

1. CILT International Convention 2014
Malacca, Malaysia
International Education Standards
Committee – Education Workshop
New Products, Processes and Professional
Services

2. What we will cover today
• Processes – about the IESC, accreditation and
new registration systems
• Products – about the new CILT Diploma , e-
learning, CPD and other tools
• Professionalism – about the support available
and planning for the future

3. Processes –
International Education
Standards Committee

4. Introducing the IESC
• Chair – Kevin Byrne
• Supported by representatives across the
Territories and CILT staff
• Knowledge sharing representatives from across
the world

5. What the IESC does
• Main role is to protect the professional standards
and ensure consistent quality education provision
• Also to advance ongoing professional
development and lifelong learning
• Look for new opportunities to support education,
training and professional development activities
• Room for more volunteers !

6. Young Professionals
Committee
Task Forces
Marketing Committee
Membership
Standards Committee
IESC
IESC relationships and connections – how it fits
Awards Committee
Management
Committee Council of Trustees

7. Processes –
New Accreditation and Student
Registration/Certification
Processes

8. A very quick tour of the
accreditation and student
registration services
Visit the CILT International
Education Stand or ask for a one
to one with Jon Harris, IPDC

9. The journey so far
• Accreditation moving forward
• 50 Centres approved with different levels of
commitment and student numbers
• 40 Expressions of interest at various stages
• 3700 student registrations since 2005/6
• Need 1500 student registrations per year to run
the service

10. Education global reach

11. Major system improvements
• Customer care is vital
• Streamlined and more accurate system for
registrations, billing, and certification and
accreditation
• On line tool available
• Training Providers/Branch Guides on Registration and
Certification / Accreditation
• IPDC provides management and strategic support,
CILT Ireland provide education administration function

12. The finance build up
Service Level Agreement (Ireland)
Materials/Course Design/Redesign
(UK)
IPDC/Education Admin
Exam setting/
moderation/marking
Database/Cloud solution
Accreditation feesShipping costs
Student registration/moderation and
certification fees 1500 minimum
Expenditure - - - Income£205k - - -

13. The Accreditation Challenge
• Demand for accreditation of centres across the
world
• Cost holds up progress and timing
• Pool of accreditation personnel in the UK who
travel to Africa/Middle East
• Pool of Africa-based assessor now formed; Asia
to follow
• Need for a robust, independent panel that can
work in conjunction with CILT Branches

14. Approval of training providers
• Move towards use of ‘locally’-based
professionals
• Train the trainer process to keep standards up
• CILT International can still come in to support
with final approvals and visits
• Accreditation teams should include
representation from outside their
Branch/country
• 3 year maximum approval period per
provider/location

15. Why we insist on accreditation visits
• Quality control
• Reputation management
• Keeping standards high and maintained
• Facilities are of quality
• Lecture staff competent
• Local relationship with the Branch and increased
membership
• Financial strength and long – term sustainability

16. Accreditation Process
• ‘Kit’ made up of
– Flowchart explaining the overall process – 14 steps
– Guidance notes
– Standard Reports
– Memorandum of Understanding
– Standardised pricing
• Revised Accreditation Manual and reformatted
reports/MoU available now

17. Importance of the Memorandum of
Understanding (MoU)
• Provides clear agreement on expectations
• Provides basis for change control or special
measures if needed
• Training provider expected to provide
information on charge out costs to students for
courses so CILT International can benchmark and
also input into ASPIRE funding applications

18. Current Approved Providers
• Regular monitoring by IPDC
• 6 months, 3 month and 1 month warnings
• Re-accreditation should trigger at least a ‘local’
visit but may need additional auditing if there are
concerns over performance and/or key
expansion opportunities
• Stronger ‘account management’ approach

19. Education Processes – ‘Must Dos’ on
Accreditation
• Branches to nominate and validate providers
before formal accreditation process to save time
• IPDC and Branches work together as a team
including reporting
• Modular options can be offered ahead of ‘full’
accreditation
• All accreditation fees and expenses should be
paid before visits and are agreed with the IPDC

20. Education Processes – ‘Must Nots’ on
Accreditation
• Locally approve centres without an independent
visit from CILT International - the IPDC or an
approved representative
• Nominate centres which are not yet ready to
deliver in terms of ability, profile, numbers etc
• Move forward with training providers where
there is no CILT Branch or volunteer activity in
the area

21. Education Processes – ‘Must Nots’ on
Accreditation
• Approve a provider universally – it must be for
the specific Branch location/s and specific
courses
• Issue any reports or certification locally – they
must come via the IPDC for final sanction
• Forget to follow up on a conditional approval
• If in doubt –ask!

22. Major system improvements – accreditation
• Moving to on line system to register interest
• Approach can be via Branch, direct to IPDC, via
CILT International website or online
• Vital to strip out the ‘time-wasters’ or those for
which short course/modular offerings would be a
better option
• When accreditation renewals are approaching,
the online system will stop new student
registrations until the provider is re-approved

23. Major system improvements
• Online access
for student
registration
• View function
for contact
information,
students,
invoicing, and
accreditation

24. Major system improvements

25. Major system improvements

26. Major system improvements

27. Major system improvements
• Database system will allow better accuracy, real-
time information and reduced delays
• Ensure information is provided ‘right first time’
• Avoid multiple handling
• Link invoices to student batches
• Same system for everyone

28. Major system improvements
• Features will allow
– Entry by the provider
– Viewing by the provider
– Entry/billing through the local Branch
– Student profiles/records to be drawn up
– Exam results per module
– Certificates and Transcripts
– Reporting
– But this also requires people to follow process

29. What we expect from Branches and
Training Providers
• All providers to follow the process and the new
Training Manual
• All providers to register the FULL information
and make FULL payment
• Queries to be limited to the named email
contacts and to be put in writing
• Reinforcement by Branches on this process

30. Education Processes – ‘Must Dos’ on
Student Registration and Certification
• Follow the Training Provider Guide and Flowchart
• Give early warning to CILT that new students are
about to come on stream
• Provide all registration details according to the
new system as soon as the students start
• Pay all fees at the beginning – no payment on
time means that there is a penalty fee per
student of £30 and certificates are withheld

31. Education Processes – ‘Must Nots’ on
Student Registration and Certification
• Send in student information in one big batch –
separate your information by course/level and
student intake
• Give incomplete information – you will not be
able to save the records (spreadsheet solution)
• Send in requests for moderation and certification
with little notice

32. Education Processes – ‘Must Nots’ on
Student Registration and Certification
• Take the approved processes out of sequence
• Pay for the students that have finished the
course rather than those that registered at the
start – Review of any outstanding students and
then penalties will be charged. Note late fees
policy.
• Delay on raising queries

33. Registration and Certification Process
• ‘Kit’ made up of
– Flowchart explaining the overall process – 17 steps
– Guidance notes
– Standard Reports
– Linked to Memorandum of Understanding
– Standardised Pricing per student/per cohort

34. Products

35. Qualification update
• Intro Cert running since 2011
• Certificate (now inc syllabus) available from 2012
• Diploma launched June 2014 with modules
released June/July ready for use Sept 2014
• Advanced Diploma – 2014/15 for development
• Modular offer in place for I/Cert, Cert and Dip
• Accreditation of degrees and postgraduate/
Masters qualifications

36. Accredited
Degrees
Industry
Bolt ons
Intro Cert, Cert and Dip
Making CILT Education Flexible
Groups of
Units
Stand Alone
Units
Adv Dip Degrees
Full Award
CPD
attendance
only
Industry
Bolt ons
Full Award
Country specific option to require study of additional units to meet
Government/National Qualification Framework needs

37. 2011 International Intro Certificate in Logistics and Transport
Syllabus Content – 2 + 2 format minimum
Unit Type Title Unit Reference
Mandatory Introduction to Logistics M1-L2
Mandatory
Introduction to Customer Service
and Marketing
M2-L2
Option
Introduction to Freight Transport
Services
O1-L2
Option
Introduction to Passenger
Transport Services
O2-L2
Option
Introduction to Warehousing and
Inventory
O3-L2
Option Introduction to Purchasing O4-L2
Option
Introduction to Planning and
Operation of Freight Transport
O5-L2
Option
Introduction to Planning and
Operating Passenger Transport
O6-L2

38. 2012 International Certificate in Logistics and Transport
Syllabus Content – 2 + 1 format minimum
•
•
Unit Type Unit
Reference
Title
Mandatory M1-L3 Business Theory
Mandatory M2-L3 Business Application
And choose one of the following:
Option O1-L3 Warehousing
Option O2-L3 Inventory
Option O3-L3 Passenger Transport Operations
Option O4-L3 Procurement
Option O5-L3 Freight Transport Operations
Option O6-L3 Not applicable
Option O7-L3 Supply Chain Operations
Option O8-L3 Transport Planning
Option O9-L3 Green Logistics
Option O10-L3 Global Logistics
Option O11-L3 Port Operations

39. 2014 International Diploma in Logistics and Transport
Syllabus Content: 1+1+2 or 1+2+1 format (flexible) minimum
Unit Type Title
Mandatory Management in Logistics and Transport
Elective Supply Chain Management
Elective Transport Operations
Elective Transport Planning
Optional Inventory
Optional Movement of Goods
Optional Movement of People
Optional Production Planning
Optional Retail Logistics
Optional Sourcing and Procurement
Optional Transport Planning Techniques
Optional Transport and Society
Optional Warehousing
Optional International Business/Global Logistics
Optional Project Management
Optional Supply Chain Flow Planning
Optional Supply Chain Network Planning

40. 2006 International Advanced Diploma in Logistics and Transport
4 units mandatory (to be updated during 2014/15)
•
•

41. Distance
Learning
Join the E-learning debate
On-line
learning
E – learning

42. Professionalism –
Developing the Professional
Team

43. Zoe Roberts
Education
Administrator
Volunteers
Who’s Who in Education
Accounts and
Invoicing
Other
Committee
dealing with
audit,
finance,
governance.
Membership
standards
Secretariat Education
Support
Ability to elevate issues of concern/quality control/finance/governance and audit
IESC
Committee
(Kevin Byrne)
Jon Harris
IPDC
jon.harris@ciltinternational.org
+44 (0) 7881 805 952
Registration
and
Certification
kbyrne2006@gmail.com
accounts@cilt.ie
studentreg@cilt.ie
Greg Mulvey
Julia Olan
pd@ciltinternational.org
SLA with
CILT Ireland

44. We are here to help
• Education Strategy and new initiatives
• CPD
• Product development including updated
qualifications
• Student database
• Accreditation and database
• Quality Control, credit control, account
management
• Examination scores
• Final approvals of passed students
• Sub-consultant management (moderation,
accreditation, course development)
• Any queries not covered routinely via CILT Ireland
• Student Registrations
• Student Certification
• Billing and invoicing
• Credit Reports
• Financial reporting on
education revenues
CILT Ireland – deals with -Jon Harris, IPDC and Education Administrator –
deal with

45. What you can expect from us
• Better turn around times – 28 days max
• Easy communication – using
• accounts@cilt.ie for registration/certification
• accounts@cilt.ie for finance
• jon.harris@ciltinternational.org for all specific
queries/guidance/training/product development
• pd@ciltinternational.org for routine enquiries
• Final decision rests with IPDC and can be elevated

46. Products and Professionalism –
Case Study – CILT Australia
Professional Development
Frameworks and Short Course
Development

47. Andrew Stewart
FCILT
Chairman
Chartered Institute of Logistics and Transport (Australia)
Malacca
June 2014
47

48. Australia.....
48
Population 23 Million
Area: 7.7 million Sq Kilometres
Freight and Logistics ≈ 14.5% of GDP and
Passenger Transport employment ≈ 240,000
CILTA Membership =1400+

49. Australia.....
49
Australia is a CILT Territorial Organization (TO)
• 8 State Chapters and 3 Regional Chapters
• A national management committee
• A national education committee, and
• a ‘lean’ national HQ executive secretariat

50. Developments over the last two years
Rigorous approach to Professional Development
• Creation of Certification Assessment for Major
Educational Programs
• Creation of Recognition Assessment for short
programs
• Creation of a Points framework for Continuing
Professional Development (CPD) ie, for activities,
seminars, conferences etc
• Development of specialist Professional Development
Programs (PDPs)
50

51. Transport and Logistics Industry
Professional Standings
CILT Australia participates with several associations in the
delivery of the industry standings of
CPL – Certified Professional Logistician,
CTP – Certified Transport Planner.
And the newly created……
CPP – Certified Passenger Professional which is a CILTA
product.
51

52. CILTA - Certifies Major Educational Programs
52
Certified so far:
2 – Masters Degree Programs
3 – Undergraduate Degree Programs
1 - Graduate Certificate Program
1 - Diploma Program
Certification – Starts with Institute Certification
Application, then site and library inspection,
staff and student interviews, and application
assessment report is written.

53. CILTA – Recognizes Short Educational Programs
53
24 Short Courses Recognized and Continuing
So far recognized short courses have been 1 – 4
days in duration. Delivery is by face to face, online,
remote, or a combination
Recognition: Starts with an Institute/Provider filling in a
Recognition Application, then the course application
assessment against evaluation criteria is undertaken.

54. Continuing Professional Development Points
(CPD)
54
Completion of Higher Level education programs
assists with Membership Level Determination
Short courses can earn CPD points as can CILTA
events, webinars, seminars , etc. Completion of
major programs. whist a CILT member, also earns
CPD points

55. Continuing Professional Development Points
(CPD)
55
Points Framework and Calculator was designed for
assessing CPD points that re gained for :
Training
Activities
Publications
Relevant other Memberships, and
Awards
Requirement 60 CPD points per 3 years irrespective
of Membership Grade. (This points level will change gradually)

56. Professional Industry Standings
56
In Australia the Industry Standings of:
Certified Professional Logistician (CPL) and
Certified Transport Planner (CTP) can be
delivered through CILTA and other Industry
Associations,
The New Industry Standing of
Certified Passenger Professional (CPP) has just
been launched.

57. Certified Passenger Professional
57
The New Certified Passenger Professional (CPP)
standing requires a points balance of:
Senior Experience
Formal education supplemented with,
publications, articles,
short courses,
other passenger association memberships, and industry
awards and acknowledgements.

58. Professional Development Programmes
58
CILTA Recognized Professional Development Programmes
are:
- Constructed from themed modules from Recognized
Short Courses :
- Duration from 2 to 6 days face to face or online
equivalent
- PDPs have a significant assessment task, eg major case
study, assignment, exam

59. CILTA Recognized Short
Course Modules
CILTA Certified Large
Program Modules
M1
M2
M1
M2
M3
M4
M5
M6
M3
M4
M5
CILTA Professional
Development Program
(PDP)
PDP M1
PDP Construction
PDP M2
PDP M3

60. Statistics: Social Media
Growth

61. Statistics: Webinars
Launched at the end of 2012
Webinars held in the last 2 years: 30
Average number of attendees: 25
For previous topics visit:
https://www.cilta.com.au/page-webinars
61

62. Statistics: Mentoring
Total Mentoring Pairings to date: 28
Utilises experience of FCILT and CMILT Members as
Mentors
Designed to be a 6 month relationship with suggested
meetings every 2 weeks.
Mentee Starter Pack provided to help with session
planning and conversation starters
62

63. CILT Australia
63
A DRAFT Course Directory is Developed
and
Populating a matrix of skills training for
Australia

64. CILT Australia
64
Please visit the CILT Education Desk for more
information

65. Strategising for the Future
• Update on the CILT International Professional
Development Strategy
• The direction we need to take – lessons learnt
over the last 2 years
• Fitting in with the future CILT global strategy
• Preparation and guidance for the workshop
session – having your say

66. Professional Development Strategy
Catering for Lifelong Learning
Initial
Professional
Development
Continuing
Professional
Development
• Growing Membership
• Qualifications/accreditation
• Choice
• Flexibility
• Accessibility
• Resources
• Retaining Membership
• Qualifications/recognition
• Technical development
• Events
• Lifelong learning
• Resources

67. The pillars of our Professional Development Strategy
Process
Professionalism
Pricing
Product
Profile
PD
Strategy
*** **
**
***

68. Workshop sessions
‘Speed’ Workshop Sessions
Three key workshop topics each lasting 15 minutes
each with a facilitator on each table.
Key topics are:
(1) Gaps in professional development and learning
that the CILT can fill
(2) Recognising how people learn
(3) Focus for the future
• •

69. Speed Session 1
Gaps in professional development and learning
that the CILT can fill
• Which industry sectors need more training,
education and CPD in your country?
• How can CILT fill the gap?

70. Time Up

71. Speed Session 2
Recognising how people learn
• What methods of learning and training are
most successful in your own country?
• How should CILT respond to the demand for
online and ‘e’ methods of learning – whilst
keeping our high standards?

72. Time Up

73. Speed Session 3
Focus for the future
• Where should CILT International put their focus
over the next 12-18 months?
• Which education tools do you think are needed
most to support this?

74. Time Up

75. A Big Thank You
• Thank you for your ideas and input
• A summary of your ideas and vision will be
reported in the main Convention meeting
tomorrow morning
• Please visit the stand or stay behind to see the
Education Team
• CILT Education Desk will be open until 6 pm
tonight and open again at 730 am tomorrow
• Education Desk at MITC Weds/Thurs

76. Contact Details – CILT International
• Jon Harris
• International Professional Development
Co-ordinator
• jon.harris@ciltinternational.org
• Tel +44 (0) 7881 805 952
• Zoe Roberts
• Education Administrator
• pd@ciltinternational.org