Gene Pekarsky has over 20 years of experience at AT&T, currently serving as a Universal Service Executive managing major accounts like Disney, Lockheed Martin, and IBM. He has held several other roles within AT&T supporting customers, resolving issues, analyzing fraud trends, and training new employees. Pekarsky has a Bachelor's degree in Sociology from Wagner College and is fluent in Russian with strong communication, decision making, and multi-tasking skills.

1. GENE PEKARSKY
14 VanDeventer Court  Sayreville, NJ 08872
Home: (732) 234-3345 or Mobile: (732) 319-0730
Email: pekarskygene@gmail.com
EXPERIENCE
AT&T PARAMUS, NJ 1998–Present
Universal Service Executive 10/08-Present
 Account manager for AT&T’s major and complex Signature accounts,such as Disney, Lockheed Martin and IBM.
 Strategic partnering with sales team and customers to deliver a world class customer experience.
 Day to day contact and liaison between the customer and other internal account groups.
 Pivotal team member on all crisis issues,while simultaneously concentrating on process improvement and customer satisfaction.
 Extract, analyze and customize data for reports that include provisioning, maintenance and billing items.
 Analyze customer’s current product usage and anticipate future service needs.
 Use various systems to troubleshoot problems and determine resolution.
 Develop and implement comprehensive programs to minimize loss.
 Develop and manage service action plans to correct recurring or longstanding service issues.
 Organize and attend face-to-face meetings with clients to further develop greater rapport and relationships.
National Resale Operations Process Specialist 07/04–10/08
 Maintain accuracy of the company’s resale accounts and process a multitude of daily requests.
 Analyze, track and correct errors made by resellers and recommend solutions to deficient business practices.
 Responsible for resolving escalations in a timely manner.
 Identify revenue depleting trends and implement corrective measures.
 Assist resellers with maintaining complete systemaccess.
Fraud Analyst/Business Securities 11/01-07/04
 Analyzed information supplied by detection tools to identify all fraudulent activity within the company.
 Utilized professional communication skills to clearly and fully understand any fraud/gaming related issues.
 Made executive decisions to implement the best resolution to prevent fraud, therefore minimizing revenue loss.
 Identified and tracked fraudulent trends to reduce the incidence of such activity.
 Worked closely with the entire Risk Management Group and otherinternal teams to share findings, recommend
new processes orsystemimprovements and suggest training ideas where necessary.
 Trained new team members.
Distribution Services 09/98-11/01
 Responsible for technical troubleshooting and product support.
 Successful in the containment and resolution of escalated situations.
 Assisted authorized dealers with mobile activations.
 Responsible for full and accurate customer account maintenance.
 Provided customer service and dealer support, including commission pay-outs
 Trained new team members.
 Exceeded departmental goals.
Receivables Management Inbound and Customer Support Department 01/98-09/98
 Utilized strong communication and interpersonal skills through heavy call volume and contact.
 Responsible for collection calls and updated credit reporting agencies.
 Assisted customers with all billing issues and researched misapplied payments.
 Controlled security deposit payments, suspension and reinstatement of telephone line services.
 Reconciled customer accounts and consolidations
 Re-rated calling plans and issued credits to customers accordingly.
EDUCATION
B.A.,1994, Sociology with a concentration in Criminal Justice, Wagner College, Staten Island, NY
SKILLS
Fluent in Russian. Excellent verbal and written communication skills, decision making skills and ability to multi task.
Extremely detail oriented & thorough. Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Knowledge of AT&T systems
REFERENCES ARE AVAILABLE UPON REQUEST