1. Nisharg Shah Contact: +91-9879604704 E-Mail:
Nishargshah83@yahoo.co.in
A dynamic professional having 10 years of experience in Channel Management & Business
Development of Banking & Financial Products.
Objective:-
Seeking Senior Position in Financial Services & Banking.
Career Prospectus:
TCS
March’14- to till date work as Assistant manager
Project name: Robotics Automation
Role: As a Testing and analyses
Certifications: Lean Six Sigma Green Belt Certification
Aug’11- to Feb-13 Worked as Unit Head –Recovery of Unsecured Products
Project name: J.M financial
Accountabilities
• Achieving state delinquency; Bad& Doubtful Debt targets by taking appropriate actions.
• Managing operational risk, including its identifications, assessment, mitigations and control, loss
identification and reporting; delivering targeted financial performance set by business in terms of
bucket efficiencies, NFR and B & D.
• Reviewing critical collections processes to streamline or automate, or to improve output and
productivity.
• Dealing with vendors and looking after cost collections as per the outsourcing policy.
• Adhering to vendor key compliance areas; conducting audit as per the prescribed DCA Audit
checklists.
• Resolving customer complaints and disputes as per the TAT.
HSBC BANK
Oct 2008- to jauly-11 Worked as Assistant manager –Personal Loans & Credit card collections
Accountabilities
• Achieving location delinquency; Bad& Doubtful Debt targets by taking appropriate actions.
• Tracking efficiency & effectiveness of the Agencies to ensure that portfolio moves in the right
2. direction on a weekly basis.
• Monitoring that the bucket flows are managed and kept within the targets agreed.
• Managing operational risk, including its identifications, assessment, mitigations and control, loss
identification and reporting; delivering targeted financial performance set by business in terms of
bucket efficiencies, NFR and B & D.
• Reviewing critical collections processes to streamline or automate, or to improve output and
productivity.
• Maintaining compliance with code of conduct-constant reinforcement of COC across staff and
intermediaries.
• Dealing with vendors and looking after cost collections as per the outsourcing policy.
• Adhering to vendor key compliance areas; conducting audit as per the prescribed DCA Audit
checklists.
• Resolving customer complaints and disputes as per the TAT.
Feb ‘07-Sept’08-Worked as Assistant manager –Personal Loans & Credit card Sales
Accountabilities
• Responsible for Unsecured Personal Loans & Credit card.
• Continuously increasing the Third Party product penetration including Life & Non Life.
• To recruit people for the sale of personal loan.
• Ensure Target Achievements.
• Provide training of the products to the DST.
• Increase the Distribution Network by recruitment of DSAs & Subagents.
• Train the individuals to source the file of better quality
GE MONEY (KELLY SERVICES PVT. LTD.)
Jul’05 to Jan’07-Worked as a Team Leader, Personal Loans & Credit card Sales
Managing team strength of 15.
Accountabilities
• Ensure that the targets are being achieved by each of the team members.
• Prepare the reports on daily basis for the team.
• Motivate the team and to ensure that target are achieved.
• Train the individuals to source the file of better quality.
• Train the individuals to get better interest rates on the sale of the loan.
• To co-ordinate with the credit department for the approvals and other procedures for the files that
are being sourced by the team.
EDUCATIONAL QUALIFICATION
Graduate in B.Com (Bachelor of commerce) in April 2005 Shah C. K. Municipal Commerce Collage,
Kalol.
PERSONAL INFORMATION
Date of Birth- 11th
January 1983
Marital Status-Bachelor
Address- A-25, Pruthvi Appt, Nr Ankur Hospital
