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What to do when a 
student comes into the 
office 
BEGIN
Does the student have a note from 
a teacher? 
OR 
Was a note/text sent by a teacher 
regarding the student? 
YES NO
No note, no text? 
Send the student back 
to class to get a note. 
No debate, no 
conversation.
Is the note/message about 
something the student did wrong 
to be sent to the office? 
YES NO
Student in trouble? 
Follow directions on the 
“What to do with a 
student sent to the office 
for doing the wrong 
thing” chart.
Is the student complaining about 
pain or sickness? 
YES NO
Student sick or in pain? 
Follow directions on the 
“What to do with a 
student that comes in 
complaining of pain, 
sickness, etc.” chart.
Is the student on the “Students 
Who Need to Talk to an Admin” 
list? 
YES NO
On the “Need to talk to Admin” list? 
Leave a note for Mr. 
Callaham/Ms. Evans and 
send the student back to 
class (with a note) until 
Admin can come get them 
to check in.
None of the above? 
Use your best judgment, 
but when in doubt – send 
them back to class. 
And always insist on 
politeness from students 
before helping them.

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First touch office_triage

  • 1. What to do when a student comes into the office BEGIN
  • 2. Does the student have a note from a teacher? OR Was a note/text sent by a teacher regarding the student? YES NO
  • 3. No note, no text? Send the student back to class to get a note. No debate, no conversation.
  • 4. Is the note/message about something the student did wrong to be sent to the office? YES NO
  • 5. Student in trouble? Follow directions on the “What to do with a student sent to the office for doing the wrong thing” chart.
  • 6. Is the student complaining about pain or sickness? YES NO
  • 7. Student sick or in pain? Follow directions on the “What to do with a student that comes in complaining of pain, sickness, etc.” chart.
  • 8. Is the student on the “Students Who Need to Talk to an Admin” list? YES NO
  • 9. On the “Need to talk to Admin” list? Leave a note for Mr. Callaham/Ms. Evans and send the student back to class (with a note) until Admin can come get them to check in.
  • 10. None of the above? Use your best judgment, but when in doubt – send them back to class. And always insist on politeness from students before helping them.