The document outlines various rules of office etiquette including personal hygiene, etiquette when using elevators, cleaning duties, functional duties, mobile phone etiquette, general office etiquette, lunch etiquette, and more. Key points include maintaining good personal hygiene, holding elevator doors, cleaning desks and offices, attending to phone calls politely, switching lights and AC appropriately, having a positive attitude, and avoiding gossiping or personal uses of office supplies.

1. Let us take a look at the various
rules of Office Etiquette

4. Personal Hygiene
Hairshould be combed neatly
Shave, trim moustache and beard regularly
Clean fingernail
Clean feet. No cracked feet
No paan stained teeth

5. When you use a lift, if
you enter into it first,
hold the door until all
have entered.
If you happen to be near
the control panel, ask
the others what floor
they need, and press the
button, accordingly.

6. CLEAN the Desks & Chamber of Higher Officials
CLEAN the Desks of other officials & staff members
Attend HOD immediately
after Bell Rings

7.  Daily clean the water glasses
 Serve fresh water with
coasters & put glass tops
 Always serve water in a Tray

11. Remove the cups and saucers
after tea/coffee is taken

12.  Serve first to the visitors and then to
the officials in the chamber
 Serve first to the higher official and
then to the others on the dias, in case
of Meeting.

14. Functional
 Dusting the computers,printers,
machines etc.,
 Keep office premises clean, arrange
for cleaning with the helf of sweepers
 Moving computers and other
machines from one place to another
 Carrying portable articles like files,
paper etc., as per instructions

15. Functional
 Pinning, punching,sorting,filing,record
keeping.
 Handing over the records to the
officials when required
 Stamping,making parcles, sending
envelopes
 Franking of Tapal
 To carry the cash from office to bank

16. Functional
 Handing over the tapal to the
concerned.
 Keeping the policy dockets and
bringing the dockets when requested
by staff
 Any other oral/written orders,
directives issued by the
HOD/Incharge from time to time

22. •
Avoid loud ringing tones of your cell phones.
•
Keep your mobile in vibration mode or low ring tone.
• Don’t use mobile in HODs Chamber when attending
the duties.
•
Speak politely in low voice over phone
•
Do not engage mobile for a long time when officials
are calling.

23. •
Answer call immediately after ring
Tell first “LIC of India” and then the
•
department/Branch
• Ask the caller , “To whom am I speaking ?”
• Practice good listening skills
•
Use pleseant, congenial and friendly tone
Hand over the phone immediately to the concerned
•
person

25.  Switch ‘ON’ & ‘OFF’ – Lights & Fan /
AC before & after office timings.
 When situation demands, render
your services after office hours &
Sundays also.. Ex: Meetings,
Conventions & Closings.
 Don’t just drag the time in office.
Be attentive & act smartly.

26. Have a pleasant tone and be
courteous
 Don’t sound rushed
 Pause at appropriate places
Expressiveness
Lower, mellow pitch

27. • Feel good about your work
• Smile
• Have a positive attitude
•Refrain from using office supplies for
personal use
•Refrain from using swear words
•Avoid emotional outbursts
•Don’t groom yourself in public
•Respect others’ cubicle/office space

28.  Don't be disruptive to others while
eating
 Keep noise to a minimum
 Avoid taking part in office gossips
 Always be on time.
 Don't "borrow“
 Do the things in the right priority.
 Always identify yourself, with both
your name and company or department.