Training

1. Office Etiquettes

2. Be Professional at Work
Do…
✓Be Friendly and Polite
✓Be Helpful
✓Give Eye Contact
✓Listen
✓Stand
Straight And
Always….
✓Smile

3. Be Professional at Work
Do not….
xChew Gum
xUse mobile phone
xFold Arms
xLean
xPoint at people
xRun

4. Hospitality
• Greetings all staff, executives and guests
• Escorting
• Behavior
• Telephone standards

5. Hospitality

6. Serving Tea
• Ensure proper cleanliness of Cups / Glass / Coaster
/ Hands before serving Tea, or Food
• Use a Tray to carry Cups, spoons and saucers
• Serve the Tea from the right hand side of the guest
• Tea Handle and Spoon should be on the right hand side of
the Guest
• Ensure water or tea or coffee do not spills on tray
• Immediately clean the table after Tea
• Do not pick up cups/glass from inside

7. Clean
Environment

8. Clean Environment
 All offices to be cleaned in the early morning
 Ensure proper cleaning has been carried out by sweeper
 Everyday do clean table, monitors, key boards, mouse, CPU, Phones etc.
 Kettle, cups and trays to be washed immediately
 Do not waste too much water while cleaning utensil
 Do proper cleaning of water bottle every day
 Whenever requires, do clean bottle with brush
 Wastage / Food Wastage to be thrown at proper place ie. Dustbin
 Do proper clean furniture In the offices
 Ensure each dustbin is empty and in good condition
 Ensure all almaris / cupboards are clean
 Always clean cups / plates with detergent
 Clean windows / doors / glasses / curtains in every 2 — 3 days
 Do clean switches / Plugs / switch boards with proper care
 Keep notice board clean & well arranged

9. Office Work

10. Office Work
 Keep records of cup / kittle / plates / trays / spoons etc.
 Inform to Reporting Officer about any damages to any property
 Do proper filing of documents given by staff
 Ensure no documents should be kept in drawer which are given to be filed
 Do not delay in transacting documents
 Event of any delay, immediately inform to reporting officer about delay
 Remove old circulars from notice board with consent of competent authority
 Inform immediately about any phone calls received during absent of officers
 Ensure all switches are off before leaving office
 Ensure documents do not get misplaced
 Do not talk on phone in the office unless it is important

11. Safety and security
Documents photocopying
Theft
Unauthorized visitors
Misuse of office stationary/ supplies
Fire safety
Use of equipment- ladder, cleaning chemicals, electric equipment
Keys handling
Turn off electric switches at the end of the day