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FREDRICK MUGGAY
Dubai, UAE, T: +971508567900. Email: muggah2001@yahoo.com
OBJECTIVE
Detail oriented accountant with 15+ years of extensive experience in Financial, Internal Audit and Management
accounting. I’m diligent, I exercise carefulness, persistence and determination in ensuring excellence in everything
I do. I pay attention to details, and employ commitment and perseverance. Am seeking a position as an internal
auditor/ Accountant where I can optimally apply my extensive experience, analytical and observational skills to
accomplish the general goals of the organization.
KEY SKILLS
 Comprehensive knowledge of auditing standards, fundamentals of auditing, accounting theory and
practices
 Familiar with general accounting principles and guidelines
 Extensive knowledge of financial audit
 Comprehensive knowledge of risk assessment, policy development, enterprise risk management, control
reviews, forensic audits and fraud investigations
 Possess good communication, organizational and project management skills
 Effective credit control, invoice management and debt recovery
 Analytical result oriented self starter with high degree of independence and exceptional organizational and
problem solving skill
 Proficient in computer application and usage*MS office, Excel, word, Sage, ACCPAC Advantage series
ERP [Accounting & Customer relationship Management modules], IBS, COGNOS, FRAXION,
PowerPointand Intranet
PROFESSIONAL EXPERIENCE
CREDIT CONTROL OFFICER (Middle East, Indian Subcontinent & Africa)
FEDEX, UAE. June 2015 to date
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of
transportation, e-commerce and business services. With annual revenues of $45 billion, the company
offers integrated business applications through operating companies competing collectively and managed
collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired
and trusted employers, FedEx inspires its more than 300,000 team members to remain "absolutely,
positively" focused on safety, the highest ethical and professional standards and the needs of their
customers and communities.
 Effectively managing Customer accounts &/or debts outstanding whilst directly contributing to the optimum
Customer Experience.
 Taking ownership of the Customer query/account & focuses on gaining a clear understanding of the
Customer’s perspective & requirements, and balances these with FedEx’s needs.
 Use appropriate methods & tools to effectively organize & priorities own workload & maintain required
progress against own target & team targets.

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 Maintains transparency of actions by making timely & accurate updates to relevant systems ensuring an
appropriate level of detail which Involves communicating with impacted departments (Customer service,
Sales & Operations etc) to provide information and develop solutions.
 Review and evaluate accounts for assigned Customers to accurately determine their financial/trading
status. Evaluation takes account of multiple factors (output from credit reference, trading value, size of
Company etc). Makes an initial decision on trading conditions (credit limit, billing cycles, payment terms
etc) based on established financial parameters.
 Develop/using appropriate communication method & terminology to relay the initial decision to the
Customer (letter, email, call).
 Develop/using an appropriate communication method & terminology to relay the solution to the Customer,
taking the opportunity to advise on Customer/FedEx actions to avoid future issues
SALES OPERATIONS ANALYST
OSN TV (GULF FZ LLC), Dubai January 2012 to June 2015
OSN is a pay TV network in the Middle East and North Africa that offers international television
entertainment content such as movies, sporting events, professional wrestling and various TV-series both
locally produced as well as international premier TV-series.
Highlights:
 Update the sales team / managers on missing cash collection, contract copies, documents and other
details that are required for customer’s subscription to be activated
 Aggressive follow up on the above on a daily basis
 Proper escalation of cases that do not meet business rules
 Validating all recorded data on contracts and system-rejecting incomplete contract
 Close monitoring on confirmation and Gini contracts,validating all recorded data on the contracts and
system-rejecting the ones that are incomplete
 Checking all relevant documents and requirements and updating them accurately on IBS
COMMISION AND REPORTING ANALYST
OSN TV (GULF FZ LLC), Dubai September 2011to December 2011
OSN is a pay TV network in the Middle East and North Africa that offers international television
entertainment content such as movies, sporting events, professional wrestling and various TV-series both
locally produced as well as international premier TV-series.
Highlights:
 Ensure calculation of sales commissions quota and actual on a monthly and quarterly basis
 Verifying accuracy of sales commissions calculations and timely communication to the payroll team
 Perform month end close for commissions accrual
 Reconcile and resolve discrepancies in commission pay; research and analyze disputes reported by the
sales team
 Development and refinement of efficient policies and procedures consistent with the internal control
structure
 Support where needed external and Internal audit process
 Prepare commission schemes for commission calculations

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COMMERCIAL ADMINISTRATION ADVISOR
OSN TV (GULF FZ LLC), Dubai July 2010 to September 2011
OSN is a pay TV network in the Middle East and North Africa that offers international television
entertainment content such as movies, sporting events, professional wrestling and various TV-series both
locally produced as well as international premier TV-series.
Highlights:
 Ensure that commercial and hotels contracts are all updated and processed
 Ensure the public viewing andmulti unit dwellingscontracts are all updated and processed
 Check contract data integrity
 Liaise with finance on invoices and collections
 Fully understand the IBS, cognos, excel, etc
 Ensure proper validation and accurate entry of contract details into the system
 Ensure all dealers, installations and direct sales balance reports are sent out daily and on time
 Propose recommendations and flag any issues that I come across
 Create financial transaction
INTERNAL AUDIT ASSISTANT
OSN TV (GULF FZ LLC), Dubai July 2008 to June 2010
OSN is a pay TV network in the Middle East and North Africa that offers international television
entertainment content such as movies, sporting events, professional wrestling and various TV-series both
locally produced as well as international premier TV-series.
Highlights:
 Defining the engagement scope
 Reviewing audit draft reports and conducting exit meetings
 Maintaining effective professional relationships with the executive management team
 Checking daily and regular system generated reports to ensure data correctness and integrity and
conducting daily and regular reviews
 Handle the tasks of conducting complex audits and reviews of business processes, integrity of financial
information and internal control systems
 Reviewing audit work papers and providing feedback and recommendations
 Perform responsibilities of providing advisory services to improve effectiveness, efficiency, and reliability of
business processes
 Follows up on audit recommendations to assure implementation of promised corrective action
 Responsible for identifying opportunities to improve the reliability of processes and use of resources
 Handle the tasks of monitoring, following-up, and reporting on the status of implementation of
recommendations resulting from audits conducted
 Co-ordinate with different departments within OSN to gather information and make recommendations for
business and process improvements
 Coordinating with external auditors
 Adhering to the Internal Audit Policies and Procedures and professional standards promulgated by the
Institute of Internal Auditors
 Prepare Audit Report for Review by the Head of Internal Audit
 Maintaining all information gathered during the course of the audit and other pertinent documentation in
systematic indexed files
 Conductingof special projects and fraud investigationsas instructed by the Head of Internal Audit
 Making recommendations for enhancing the internal control after making necessary discussion with the
respective department, ensuring that they are appropriate and agreeable
Achievements:

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 Assisted the Internal Audit manager in documenting a four year group internal audit rolling plan that
covered all the business segments and ensured that segments with medium risk are covered every
second year and segments with high risk are covered every year
 Participated in special audit reviews
 Participated in Audit Investigations and audit of potential acquisitions as requested by chief financial
officer( CFO)
 Produced monetary recovery of more than $ 60,000 by identifying error in revenue reporting
 Recognition of service Award certificate
CREDIT CONTROLLER
Aramex International LLC, Dubai May 2006 to June 2008
ARAMEX is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an
express operator, the company rapidly transformed itself into a global brand recognized for its customized
services and innovative multi-product offering.
Highlights:
 Maintained an ACP (Average Collection Period) for overdue debts set at 68 days for Dubai station for 500
plus clients under two sales team encompassing Building, construction materials/fitting and motor vehicles
clients based in Al Quos area in Dubai. This involved liaising between client’s accounts payables and
internal sales and accounting departments
 Risk management
 Analyzed and monitored bad paymasters and instituting necessary restriction and regulating methods
 Gave past and overdue accounts notices, sent warning letters and held off defaulters accounts
 Visited clients on payment follow up
 Charged accounts to debt collectors and legal departments which involved risk capping for debt recovery
 Retained existing customer and solving inherent problems arising from interaction of client
Achievements:
 Implemented the 3,7day letter to send to defaulting client hence reduce bad debts by 70%
 Rooted out client who are not credit worth by investigating the past credit history with third parties for
example. Supplies, former employees and competitors
 Introducing of the custom duty letter to establish that custom duty should not be given a credit period
hence reduced bad debts provision
 Was voted as employee of the quarter award in 2008
ACCOUNTANT
Phigo Business Supplies, Kenya July 2002 to April 2006
Phigo is a company that provides computer consumables, printing and stationery business activities.
Highlights:
 Book keeping and preparing the general ledgers and reconciling with bank statements, making the trial
balance then profit and loss account
 Remittance of Value added tax to the government
Achievements:
 Implemented quick books system in the organization
 Implemented credit control measures that help reduce bad debts by 80%
 Implemented a stock taking control method which reduced damaged/stolen stock by 60%

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 Put in place a system to monitor the remittance of government tax hence saved the company from paying
fines and penalties
EDUCATION AND CERTIFICATIONS
Nov. 2008 Certified Internal Auditor certificate (CIA) (Dubai, UAE)
Mar. 2007 Excellence in Customer service and Telephone handling skills
Aramex International (Dubai, UAE)
Mar. 2007 Microsoft Excel 2003 level 1, 2 and 3
New Horizon (Dubai, UAE)
Jul. 2006 Time management
Aramex International (Dubai, UAE)
Jun. 2005 Credit Control, Invoice Management, Debt recovery techniques
Decol Debt Collectors LLC(Dubai, UAE)
Jan.2005- Mar 2005 Computerized Accounts – ACCPAC, Microsoft word, Excel, QuickBooks
Reward Computer Institute (Nairobi, Kenya)
Mar.1998- Dec 2004 Certified Public Accountant (CPA)
Vision Institute(Nairobi, Kenya)
Jan.1996- Dec 1997 Accounting Technicians Certificate Examination (ATCE)
Vision Institute (Nairobi, Kenya)
Feb.1992- Dec1995‘O’ Level
Chavakali High School (Nairobi, Kenya)
ADDITIONAL INFORMATION
Gender: Male
Visa Status: Residence
Marital Status: Married
Languages: Fluent in Written and spoken English
Interests and Hobbies: Playing basketball, reading and travelling
REFERENCES
Available on request