1. F R A N C E S E . B L O C K
112 Gauldy Avenue • Staten Island, New York 10314 • (516) 779-7663 • fran.block@me.com
THE SAFETY GROUP LTD., (FORMALLY, HOMELAND SAFETY CONSULTANTS INC.)
New York, New York March 2008—Present
Executive Administrative Assistant
Perform various operational tasks in maintenance of the office, including scheduling meetings, conference calls and events,
managing the office personnel calendar, procuring hospitality service arrangements, screening incoming postal mail and
email and responding to incoming telephone calls
Coordinate OSHA safety educational programs for clients, including drafting brochures, organizing new client files,
processing payments and scheduling training sessions and instructors
Draft internal and client correspondence from dictation, verbal direction and hand-written comments
Research and analyze competitors’ services and pricing
Manage records, invoices, appointments and supplies
Reserve conference rooms and organize transportation for clients
Administer various human resources functions, including payroll, administrative budget, accounts payable/receivable and
billing and expense reports
Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits
information
Contribute to short and long-term organizational planning and strategy as a member of the management team
Supervise human resource activities, such as determining staffing requirements, interviewing, hiring and training new
employees.
Participate in sales activities, including developing a product or service mix, setting pricing and determining customer
demand through data analysis.
Develop optimum levels of leadership, encouragement and talent development to achieve goals and objectives
Manage, develop and review the performance of the Safety Training Team to achieve the desired outcomes
Ensure customer service levels exceed Company requirements through ensuring direct reports are exceeding the defined
standards for customer excellence
Manage and facilitate new business development by working with sales and marketing departments and communicating
with respective teams
Manage marketing websites used such as Constant Contact and Reach Local
Ensure compliance with all Company policies and procedures
Prepare miscellaneous reports and assist C.E.O. with special projects as assigned.
V.L.D REALTY CORP., Staten Island, New York June 2007—March 2008
Executive Assistant to President
Performed various administrative tasks in support of the president, including scheduling meetings, conference calls and
events, managing the president’s calendar, procuring hospitality service arrangements, screening incoming postal mail and
email and responding to incoming telephone calls
Administered various human resources functions, including payroll, administrative budget, accounts payable/receivable,
billing and expense reports and the mid-year/year-end compensation program
EDUCATION
SAINT FRANCIS COLLEGE, Brooklyn, New York, B.A., Psychology, 2007
SKILLS
Detailed-oriented, team player and quick learner with outstanding interpersonal and communication skills
Strong organizational skills and ability to multi-task and prioritize responsibilities
Expertise using various computer software, including Microsoft Windows, Microsoft Office (including Word, Excel,
PowerPoint and Outlook), QuickBooks, Adobe, Social Media Websites and CRM Websites