Mary L. Flanagan has over 30 years of experience in project management, office management, human resources, customer service, and team building. She has held positions such as Office Manager, Senior Office Administrator and Managing Director, and Manager of Travel and Conference Planning. Her background is in the corporate travel, meeting, and event planning industry and she brings strong leadership skills with a focus on performance, cost reduction, and relationship building.

1. MARY L. FLANAGAN
1631 Palmland Drive, Boynton Beach, FL 33436
♦ 732-921-5920 (C) / 561-877-4471 (H)
♦ Maryflanagan7@gmail.com
www.linkedin.com/pub/flanagan-mary/3b/603/b74
PROFESSIONAL SUMMARY
Project management, office management, human resources and benefit
administration, general management, administration, customer service
and team building. My management style is direct and decisive,
visionary and flexible in responding to constantly changing
organization, client, market and budgetary demands.
SKILLS
I bring proven, strong, decisive, value-driven, proactive and
performance-driven results. My background in the Corporate Travel,
Meeting and Event Planning industry developed my strengths in the
ability to quickly adapt to new environments, train, motivate and unify
the workforce, consistently delivering strong performance in reducing
costs, improving controls and developing long-lasting relationships
with clients.
EMPLOYMENT HISTORY
ALL AMERICAN HOUSE SITTERS – BOYNTON BEACH, FLORIDA
OFFICE MANAGER 2016 – JANUARY 2017
Hired on a contractual basis to help this company start up and grow.
Responsible for all customer service, billing, service contract scheduling,
and all routine office management disciplines. While there I organized their
office and client files both in the computer system and on all required
paperwork. In addition, I developed excellent customer/vendor relationships and
maintained and increased the customer base substantially. I salvaged client
relationships that had resulted in little or no growth for the company. My
efforts resulted in more streamlined, efficient and successful operation.
Accomplishing all and more than I was contracted for, my assignment ended as
scheduled.
EXECUTIVE MEETINGS & INCENTIVES, INC.
SENIOR OFFICE ADMINISTRATOR- MANAGING DIRECTOR 1996 to 2014
Manage the many services that ensure the Company’s efficient operation:
Responsible for all areas of personnel policies and procedures, human
resources, benefits, office administration, payroll, travel, meeting
management, information and data processing, mail, office equipment
and supplies, records management, Accounts Payable/Receivable, employee
morale and safety, staffing, staff development and training, vendor
management, telecommunications management, security and building
facilities. Proficient in office technology systems. Research,
implement and monitor company-wide suppliers ensuring highest levels of
service at cost effective rates
Ensure budgetary guidelines are met. Control expenditures in accordance
with budgeted amounts. Review and authorize purchase of supplies,
services and equipment. Evaluate, recommend and implement
improvements in cost control practices. Negotiate supplier contracts
to effect maximum savings. Responsible for Accounts Payables and
Receivables utilizing Quick Books. Execute short, intermediate and
long range strategic plans to ensure maximum outcome.

2. Provide leadership that promotes trust, cooperation, and high levels of
performance among staff. Research, recommend and implement top-quality
benefits packages to employees in a cost effective manner. Select and
recommend 3rd
party benefit suppliers.
• Monitor staff customer service levels from benefit suppliers.
Resolve problems to affect a positive outcome.
• Recruit for nonexempt and exempt level positions by advertising
internally and externally, reviewing resumes, interviewing
candidates, finalize the employment process, conduct new
employee orientation.
• Utilizing my skills as a Meeting and Event Planner, assisted the
staff in all aspects of the Company’s projects in addition to my
other responsibilities.
HOECHST CELANESE CORPORATION (Was acquired and is currently
operating as Sanofi US)
Manager of Travel and Conference Planning 1983 to 1996
Responsible for all details of a 25 million dollar corporate
travel/meeting department at a Fortune 100 chemical company. Managed 4
satellite locations with a staff of 20.
• Negotiated all airline, hotel and car rental pricing contracts,
corporate programs, discounts, soft dollar agreements, annual
multi-meeting airline discounts and group hotel programs.
• Consolidated transient and group hotel volumes to achieve
maximum potential savings with
highest levels of customer service.
• Developed a conference/meeting planning department from
inception, increasing conference volume by 300%
• Maintained proper industry liaisons to secure priority positions
and proper customer service levels.
• Analyzed all T&E statistics. Prepared, maintained and provided
cost analysis data.
• Recommended and implemented appropriate cost saving measures and
changes to Policy.
• Hired, trained, motivated and developed staff to maintain the
highest levels of customer service in a stimulating and
productive work environment.
• Created sales tools, brochures, presentation literature, forms
and automation software.
• Developed user-education materials, travel fairs, focus groups.
• Monitored and implemented any industry automation, technical
changes/enhancements.
KENYON & ECKHARDT INC.
Administrator, Corporate Travel 1979 to 1983
• Single-handedly created a business travel and employee activity
department for a New York City advertising agency.
• Was instrumental in the development of one of the first satellite
airline ticketing systems in the US.
ORGANIZATIONS
New Jersey Business Travel Managers, National Business Travel
Association, Meeting Planners International. Past President of
Industrial Recreation Directors Association of New York. Former member
of the Corporate Travel Association of New York. President, Secretary
and Treasurer of Xi Gamma Chapters of Beta Sigma Phi.
EDUCATION
Graduate of Marymount College, Associates Degree, Arlington, Virginia