2. RESIDENTIAL ADDRESS 13 Limpopo Avenue
Belthorn Estate
7780
Cape Town
South Africa
EMPLOYER’S ADDRESS Shell South Africa (PTY) LTD
MEDIA CITY
10 RUA VASCO DA GAMA
FORESHORE
CAPE TOWN
8001
CONTACT DETAILS Home: 0216967798
Mobile: 083 4617954
PERSONAL DATA
SURNAME Jacobs
FIRST NAME Feroza
DATE OF BIRTH 1964 07 05
GENDER Female
NATIONALITY South African
MARITAL STATUS Single
CHILDREN One
CRIMINAL OFFENCES None
DRIVER’S LICENCE Code 08
HEALTH Excellent
LANGUAGES Read, write and speak English and Afrikaans
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3. FEROZA JACOBS
WHO AM I A mature compassionate caring female who
enjoys sharing time and knowledge with those
willing to learn. I also know that I can still learn
from others, whether older or younger.
WHERE HAVE I BEEN I started my career as a receptionist in the motor
industry. From there I moved to computer
programming and finally ended up in Shell,
where I have been for 22 years. Within Shell I
spent most of my time in IT, with the last 10
years in Procurement. In IT I provided system
support to Shell Oil Swaziland, Shell Oil
Botswana and Shell Namibia Limited. I was also
involved in a number of projects in Shell South
Africa, Shell Botswana, Shell Swaziland, Shell
Namibia, Shell Nigeria and Shell Madagascar.
In Procurement, as the Operations Manager, I
managed the transactional team and the
Procurement Card Administrator in South Africa
and the transactional team in Botswana and
Namibia. I was also involved in the Shell Global
SAP implementation for South Africa. My latest
role was that of BEE Lead within Procurement
Goods & Services.
WHERE AM I GOING WHY HOW Due to Shell relocating to Johannesburg I find
myself back in the job market, with a wealth of
experience to offer the organisation who is
willing to provide an opportunity for a mature
person who can help them grow.
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4. QUALIFICATIONS SKILLS & EXPERIENCE
SCHOOL ATTENDED Harold Cressy High School 1987
Cape Town
SUBJECTS PASSED English
Afrikaans
Mathematics
Business Economics
Economics
Accountancy
OTHER INTERESTS Reading
Sewing
Regular gym workouts
Movies
Picnics
SKILLS: Strong analytical capabilities
Change management capabilities
Organised.
Goal orientated.
Ambitious.
Maintain high standards while working under
pressure.
Good interpersonal skills developed in
dealing with staff from various sectors of the
procurement environment.
Excellent communication skills -
successfully interacting with a wide range of
people in a professional manner
Team Player - excellent rapport established
with Procurement Strategy team and
transactional team within a short space of
time.
Results driven
Very good negotiation skills
COMPETENCIES: Stakeholder Management
Manage supplier relationships
Strong written and verbal communication
Functional leader - successfully managing
Procurement Operations Team. Successfully
managing the data team for the Shell SAP
implementation. Successful management of
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5. Accounts Payable invoice processing team.
Understanding / Managing the Requisition to
Pay process as defined in the Shell CP Policy
Manual
Very good understanding of internal and external
factors influencing business
Project management
DEVELOPMENT/EXPERIENCE: Management of Requisition to Pay (RtP) process
People Management
Understanding of centralized buying and the
requirements for implementation
Ability to successfully impart knowledge in a
training environment
Management of people in a project environment
and on a day to day basis
Successful cross cultural working (Botswana /
Swaziland / Namibia / Nigeria / Madagascar /
South Africa)
Solid understanding of legislative requirements
of Broad Based Black Economic Empowerment
(B-BBEE) within an organization.
TRAINING RECEIVED: Managing own Performance
Coaching for Performance
Coaching for Change
Shell Financial Skills Course
BUILD – Developing me and my team
BUILD – Building effective working relationships
Facilitation Skill: Building Relationships
Business Writing Skills Course
Presentation Skills Course
Project Management Techniques and Processes
– X-Pert Academy
Managing Information Technology Projects – IIR
Training (George Washington Accreditation)
Project Risk Management – IIR Training
Scheduling and Cost Control – IIR Training
Category and Contract Management
People Management for New Managers
Crucial Conversations
BEE Champions Internship
Revised Codes of Good Practice
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6. DATE August 2012 to 31 March 2016
POSITION Sustainable Development / BBBEE Lead
JOB RESPONSIBILITIES Track Procurement spend against B-BBEE
(broad based black economic empowerment)
Preferential Procurement requirements. Analyze
data to identify gaps in targets set for a generic
enterprise. Work with achieved percentages in
Preferential Procurement categories and
translate to required points in the respective
categories. Work with departments to set
strategic targets in the various elements of the
codes of good practice where the gaps have
been identified. Work with Shell suppliers to
clarify Shell requirements on the Revised Codes
of Good Practice. Prepare / collate Shell spend
data for annual B-BBEE verification.
Instrumental in having Shell recognized, by the
South African Supplier Diversity Council, as a
champion for Transformation.
DATE April 2011 to July 2012
POSITION Procurement Planning and Performance
Manager
JOB RESPONSIBILITIES Oversee / track value improvements on supplier
spend. Report these on a monthly basis to
global senior leaders.
Work with procurement team to ensure
deliverables to internal stakeholders are met –
track team annual plan. Constantly
create awareness of Shell Health, Safety,
Security and Environment policy to maintain an
acceptable lost time injury measure – goal zero.
Track Procurement spend against B-BBEE
(broad based black economic empowerment)
Preferential Procurement requirements. Analyze
data to identify gaps in targets set for a generic
enterprise. Work with achieved percentages in
Preferential Procurement categories and
translate to required points in the respective
categories.
DATE May 2010 to April 2011
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7. POSITION Process Focal Point for CP Procure Goods and
Services function on the Shell Global SAP
(GSAP) processes
JOB RESPONSIBILITIES Ensure business operates the Procurement of
Goods & Services as per Shell Global Process
Design
Co-ordinate system changes (Retrofit) to GSAP
in line with Shell business requirements.
Co-ordinate implementation of quarterly retrofits
Co-ordinate training requirements relative to
retrofits
Manage in country step-out/work around
processes (SOWA) where not aligned with
global process design
Manage in country Global Standard Operating
Model / Organizational Design (GSOM/OD) in
line with global design
Manage in country change and engage
requirements around Retrofit/GSOM/SOWA. Act
as backup for Sustainable Development /
BBBEE Lead.
DATE Jan 2010 to April 2010
POSITION Procurement Card Administrator / Accounts
Payable Delivery Team Lead (Interim
Assignments)
JOB RESPONSIBILITIES PCard : Manage card transaction interface from
banks to Shell Kenya and Shell Namibia
operating units. Ensure reconciliation of
transactions from ProMaster (software used for
management on the procurement card spend) to
the respective banks and from ProMaster to
JDE.
AP Delivery : Manage team of 8 to ensure
timeous processing of all supplier invoices in line
with Shell GSAP processes.
DATE Feb 2008 to Dec 2009
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8. POSITION Business Analyst / Project Planner on the PGS
GSAP Project Team for South Africa
JOB RESPONSIBILITIES Interact with the other classes of
business/functions (CoB/F) within Shell to
map/align the current respective procurement
business functions to the global procurement
design.
Manage / track project tasks and prioritize with
other project team members as required.
Manage weekly integration meetings with CoB/F
to address/resolve business concerns in aligning
to the new global processes. Aligning these
processes with no recorded SOWA’s.
Manage PGS data team of 5 for the conversion
of data from JDE to GSAP.
Act as backup for the PGS Project Lead
Act as backup for the PGS Data Lead
Coordinate the Live Environment Simulation
testing for PGS within other CoB/S with fully
scripted processes to emulate the new GSAP
world.
Focal point for Management Information
Reporting requirements for CP for the GSAP
Implementation.
Recognition received for contribution made
towards meeting the CP Business Readiness
Review deadline.
DATE August 2005 to January 2008
POSITION Operations Manager for Procurement in the
South region
JOB RESPONSIBILITIES Management of a team of 6 buyers (4 in South
Africa, 1 Namibia and 1 Botswana) and the
South Africa Procurement Card Administrator.
Responsible for the Standardization of Payment
Terms across Shell Oil Swaziland (SOS), Shell
Oil Botswana (SOB) and Shell Namibia Limited
(SNL) to assist in timely payment of vendor
invoices and to align to the Shell Global
Payment Term policy.
Implementation of the CP KPI’s in
SOS/SOB/SNL
Management of the SOx controls for Shell South
Africa
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9. Responsible for the implementation of the SOx
controls in SOS/SOB/SNL
Successful management of the roll-out of the
use of PCard for all travel related expenses.
DATE January 2003 to July 2005
POSITION Shell JDE Consultant / Security Officer
JOB RESPONSIBILITIES Management of the JDE User Access and
Security for South Africa
Ensure new user requests are within the
Segregation of Duty (SoDA) guidelines and
challenge where necessary
Regular review of user access and adherence to
South Africa JDE Access & Security Policy &
Procedures.
In consultation with business, align JDE security
to SOx audit requirements.
Day to day support of business access requests.
Analyze and interpret, annually, SOx audit
failures and resolve these per user, either in
aligning business or substantiating requirement
for access with preventative controls.
Perform on site JDE pre-implementation health
checks for :
- Shell Oil Nigeria financial modules –
February 2003
- Shell Madagascar financial and purchasing
module – May 2004.
DATE January 2002 to December 2002
POSITION Shell JDE Consultant
JOB RESPONSIBILITIES Provide day to day support to end users.
Provide training on financial processes as and
when required.
Projects:
TEPCO
Onsite support at TEPCO for the JDE go-
live.
Provide training of JDE Financials at
TEPCO.
BOTSWANA
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10. Project manage VAT implementation
Develop training material
Train end users
Design of invoices/orders to comply with
VAT legislation.
DATE May 2001 to December 2001
POSITION Shell JDE Consultant
JOB RESPONSIBILITIES Full time project team member for the
conversion of Shell Namibia, Shell Swaziland
and Shell Botswana from JDE non ECS to JDE
ECS.
Primary functions on this project was
merging of Menus,
Automatic Accounting Instructions (Financial
and Distribution),
Reporting extracts
Setup of delivery notes, invoices, purchase
orders
DATE December 1999 to April 2001
POSITION JDE Integration Consultant
JOB RESPONSIBILITIES Monitor of sales update. Analyze / identify errors
and provide permanent solutions
Perform Quality Assurance checks to ensure
changes were fully tested before implementation
into production.
Ensure that changes resolved business
requests.
Ensure changes resulted in minimum business
disruption.
DATE June 1996 to November 1999
POSITION Systems Administrator
JOB RESPONSIBILITIES Administrator for Shell Oil Swaziland.
Responsibilities included:
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11. - User Training
- Trouble Shooting
- Process Simplification
Pre-implementation training of users in Shell Oil
Botswana on JDE financials in preparation for
the conversion to JDE. Continued with
administration / support function post
implementation.
Project Team member for the implementation of
JDE Financials and Non-ECS Logistics for Shell
Namibia Limited. Responsibilities included:
- Mapping of business processes to the JDE
processes as used by Shell Swaziland and
Shell Botswana
- Training of users on Accounts Payable,
Purchase Order Processing, Accounts
Receivable and Sales Order Processing.
- Setting up reports to assist the business with
month end and quarter end reporting
Continue with administration / support role post
the JDE implementation.
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