1. Curriculum Vitae
Fay Wilson
36 Marlowe Way, Lexden, Colchester, Essex, CO3 4JP
Telephone: 07854785204
PERSONAL DETAILS
I am enthusiastic, highly motivated, effective dynamic team player, who has highly developed organisational skills
including time management. I am quick to learn and have the ability to adapt and act with initiative when making
decisions in fast changing environments, whilst maintaining accuracy and attention to detail. I am flexible, adaptable
and feel I have a warm, friendly, open personality; I am always willing to help. I feel it is very important to maintain
high levels of integrity in accordance with the environment I work in and respect confidentiality. This may include
working independently or as part of a team. I possess the drive and experience to manage multiple tasks and
prioritise effectively, including interpreting and following instructions, policies and procedures. I have gained special
knowledge and skills from working in various positions throughout my career and I have worked specifically in UK
Higher Education for the last 15 years. I have the exceptional customer service skills, including written and oral
communication. I have excellent IT skills, including proficient use of MS word and other computer packages. I have
excellent knowledge in databases, including CRM, Access and Raisers Edge, this includes a good level numeracy
and the ability to understand basic data. I am confident in my ability to manage different administration and budget
management on a daily basis independently or as part of a team. I am a key member of my team, and actively
participate in all functions in the running of a busy events office. I have excellent interpersonal skills and I am a good
listener and communicator which I have used to help me develop amicable relationships to be able to work well with
all internal and external Stakeholders.
KEY SKILLS
I have excellent knowledge and experience of the following:
• Planning the delivery of events including development and implementation of targeted and tracked events and
stakeholder engagement plan programmes to ensure the smooth delivery.
• Maintaining and enhancing complex databases, importing/exporting, database queries, reports, and guests
lists etc. using CRM, Raisers Edge, Access, Excel and MIS.
• Maintaining stakeholder records, relationships.
• Analysing and interrogating data sources to support strategic planning and direction, content and scope of the
events 50th
Anniversary programme.
• Providing administrative support to the Head of Events and Stakeholder Engagement.
• Innovating, improving, interpreting and following policies procedures.
• Events budget management, yearend accruals and processes.
• Helping raise the University’s profile and reputation with key stakeholders.
• Organising and assisting with University meetings, committees and boards.
• Front office duties: handing face to face, telephone or email enquiries from internal and external stakeholders.
• Maintaining the University core calendar of events with co-ordination with the VC office, Events Essex, Essex
Experience, Central Timetable Office and Wivenhoe House.
• Accuracy and attention to detail.
• Maintaining web pages.
• Excellent time management including, managing multiple tasks, prioritising, whilst maintaining accuracy and
attention to detail.
• Liaising with hotel and travel arrangements internally and externally.
• Any other duties that are assigned.
• Full and clean driving license.
COMMUNICATION SKILLS
• Excellent written and oral communication skills from extensive public facing roles, most recently organising
and developing 50th
Anniversary events which included liaising with a range of internal and external
stakeholders.
• Ensuring events are well-publicised in advance internally and externally to maximise attendance.
IT SYSTEMS & FINANCIAL SKILLS
• Writing ‘how to guides’ for databases and providing training to other team members/wider section.
• Good numeracy and the ability to understand more complex data.
• Maintaining Databases.
• Excellent knowledge of CRM, MIS, Excel, Access and Raisers Edge.
• Excellent IT skills, including all Microsoft packages.

2. • Monitoring and reconciling budgets for the 50th
anniversary, including obtaining quotations, raising purchase
orders, processing of invoices and credit notes, setting up new creditor accounts and credit control.
• Setting up Eventbrite booking system to link with Microsoft Dynamics on CRM including taking payments.
• Good knowledge of social media, including Twitter and Facebook, Eventbrite.
• Good knowledge of websites including updating of calendars and text.
• Processing expense claims.
• Good knowledge of Moodle (a Virtual Learning Environment)
INTERPERSONAL SKILLS
• Ability to work effectively as part of a team or independently while acting with initiative when making decisions
while in a fast paced environment.
• Confident with liaising with senior management and VIP’s and Stakeholders.
• Confidentiality.
• Respect and sensitivity.
• Liaised with external and internal organisations, contact and suppliers.
• Excellent customer service.
• Ability to work effectively as part of a team or independently while acting with initiative when making decisions
while in a fast paced environment.
• Recruitment and supervision of a Front Runners, Student Ambassadors.
CURRENT EMPLOYMENT
Dec 2013 ~ Present University of Essex 50th Anniversary Advancement Events Assistant
Sep 2012 ~ Present Brightlingsea Junior School Governor (Voluntary)
PREVIOUS EMPLOYMENT
Sep 2013 ~ Dec 2013 Edge Hotel School Administrator
Sep 2011 ~ Sep 2015 Brightlingsea Junior School PTA Chair
Nov 2006 ~ Sep 2013 University of Essex Undergraduate Administrator & ECS Co-ordinator
Nov 2000 ~ Nov 2006 Colchester Institute Accounts Manager and Administrator
April 2002 ~ Jun 2007 Ace Pave (p/t) Accountant and Administrator
Dec 1997 ~ Nov 2000 Newsquest (Essex) Ltd Credit Controller
Dec 1998 ~ Dec 2000 East & Essex Co-op (p/t)
Filling Station
Cashier Supervisor
Aug 1996 ~ Dec 1997 RLT Engineering Receptionist/Secretary
EDUCATION AND QUALIFICATIONS
• AAT National Vocational Qualification in Accounting Level 2
• NVQ Business Administration Level 3 (equivalent 2½ A Levels @ grade A-C)
o RSA Shorthand speed test – Passed @ 50 wpm
o RSA Communication in Business Stage 2 – Passed
o RSA Word Processing 2 part 2 – Distinction
o RSA Text Processing 2 part 1 – Passed
• BTEC GNVQ Business & Finance Level 2 (Intermediate) – Merit (equivalent 5 GCSE’S @ grade B)
• GCSE’s: English (Lit & Lang), Maths, Double Science, Drama, Geography, German, Technology and
Humanities.
OTHER TRAINING AND EXPERIENCE
• Recruitment & Selection Essentials • Student Finance Training
• Safer Recruitment • UCAS Training
• CRM, Raisers Edge, MIS, Access and Excel • PTC Intro to Word Processing /Spreadsheets.
• Getting things done: managing the workload • Microsoft Office 2007
• Aspiring Managers Course • FrontPage Web Design
• Accounting Packages • NESSIE & Moodle Training
• Producing papers for committees • SharePoint Designer
• CASE Europe Graduations and Event Forum • Myers Briggs Work Type Indicator
• Agresso training • Office Essentials
• Introduction to committee administration • Chase Microsoft Windows Conversion Course
• Approaches to budget management • Proof Reading and Minute writing