1. Shelanda F. Simmons
5160 Hudgins Road
Memphis, TN 38116
Home phone (901) 846-9499
Shelandafsimmons@gmail.com
Career Summary
Enthusiastic and dedicated career professional with a successful track record in business,
accounting, education and team leadership. Through over a 10 year work history with Federal
Express I have successfully managed multiple projects and diverse teams. Thru this
relationship I have aquired strong leadership , administrative, organizational and
interpersonal skills which have enabled me to excel in my current position as a Business Office
Management instructor with Remington College.
Education
Doctor of Education in Educational Leadership, Currently Attending
University of Phoenix-Memphis, TN
MBA, December 2010
Belhaven College-Memphis, TN
BBA, May 2007
Belhaven College-Memphis, TN
Software
WordPerfect, Desktop Publishing and Microsoft Office.
Technical Skills
• Designed forms used for customer interface, i.e.:
• Civil Aircraft Statement, NAFTA forms, Non-Reimbursement Statements, Dram
Statements
• Designed and implement spreadsheets for data manipulation.
• Computerized accounting
Employment History
Instructor, Business Office Management Program March-2015- Present
National College-Bartlett, TN
• Responsibilities and duties include preparing lesson plans and syllabi.
• Instructing and evaluating students with management approved materials.
• Tracking attendance and grades, controlling attrition, participating in graduation
activities.
• Attending faculty/staff meetings and in-service meetings.
• Coordinating field trips and guest speakers, utilizing various media for instruction and
any other duties or special projects as assigned by supervisor.
• Strong operational leadership and strategic planning skills.
• Strong interpersonal, influencing, and presentation skills.
• Ability to encourage collaboration / coordination across operational areas.
• Data analysis, data reporting and presentation skills.
• Professional written and oral communication skills.
• Capacity to managing multiple competing priorities.

2. • Project management and process improvement skills.
• Knowledge of educational technology and distance education tools.
• Knowledge of trends in online higher education.
• Knowledge of the competitive landscape for higher education.
Instructor, Business Office Management Program July 2010-April 2015
Remington College- Memphis, TN
• Responsibilities and duties include preparing lesson plans and syllabi.
• Instructing and evaluating students with management approved materials.
• Tracking attendance and grades, controlling attrition, participating in graduation
activities.
• Attending faculty/staff meetings and in-service meetings.
• Fostering an open door policy to ensure a positive environment for improvement and
success.
• Serve as conduit of information between management and students.
• Coordinating field trips and guest speakers, utilizing various media for instruction and
any other duties or special projects as assigned by supervisor.
• Strong operational leadership and strategic planning skills.
• Strong interpersonal, influencing, and presentation skills.
• Ability to encourage collaboration / coordination across operational areas.
• Data analysis, data reporting and presentation skills.
• Professional written and oral communication skills.
• Excellent problem-solving skills.
• Capacity to managing multiple competing priorities.
• Project management and process improvement skills.
• Knowledge of educational technology and distance education tools.
• Knowledge of trends in online higher education.
• Knowledge of the competitive landscape for higher education.
Federal Express Trade Network-Memphis, TN March 2002-January 2011
Manager Manifest/Floor Team
• Audited entries after release from U S Customs to ensure accuracy and meeting the
regulatory guidelines of US Customs.
• Certified in HTSUS Classification and entry preparations.
• Responsible for ensuring that entries sent to US Customs are 100% correct.
• Knowledge of Customs Border Protection regulations regarding merchandise
admissibility.
• Knowledge of the Harmonized Tariff Schedules and North American Free Trade
Agreement.
Lead Senior Quality Assurance Audit Specialist, March 2002-September 2004
• Classification for on-site Customs.
• Caging entries for additional information.

3. • Responsible for working with integrity and handling confidential and sensitive
information.
• Prepared financial management reports using automated computer systems and programs.
• Analyzed and approved complex financial transactions;
• Assessed financial policies and proposing implementation procedures for new laws or
guidance.
• Identified systemic or unique issues and recommending solutions;
• Monitored budget process and compliance;
• Advised management on the budget process and implementation of new guidance or
policy;
• Formulating, justifying and executing budgets, cost estimates, and cost analysis.
• Responsible for auditing entries after release from U S Customs to ensure accuracy and
meeting the regulatory guidelines of US Customs.
• Answered customers’ technical questions regarding regulations.
• Certified in HTSUS Classification and entry preparations.
• Responsible for ensuring that entries sent to US Customs are 100% correct.
• Familiar with all FTN work processes.
• Ensured entries are audited timely and accurately according to audit procedures.
• Responsible for communicating with the customer in both verbal and written form.
• Responsible for responding and assisting FedEx Express and their customers by
providing accurate and detailed information for duty verification and billing purposes in a
timely manner via verbal and written communication.
• Trained team members on Customs and other government agency requirements.
• Six years experience in release and classification or related fields with a high level of
performance.
• Thorough knowledge of CBP regulations regarding merchandise admissibility, marking
requirements and other government agency requirements.
• A thorough knowledge of the Harmonized Tariff Schedules and the North American Free
Trade Agreement.
Supervisor of Tracker Team, Fritz A UPS Company Inc. March 2001- March 2002
• Responsible for writing and submitting Protests for United States Customs.
• Administrative assistant duties to ensure protest letters were 100% accurate.
• Responsible for obtaining missing information necessary to submit successful duty and
tax protests for US Customs.
• Responsible for researching and processing vender rebills and disputes.
Tracker, Fritz A UPS Company Inc. October 1997- March 2001

4. Hub Operational Reporter Assistant
• Certified in the following areas:
• Rating the Manifest
• Classification for on-site Customs
• Caging entries for additional information
• Tracking the shipment to ensure timely and accurately release.
U S District Court for the Western District of Tennessee January 1993-October 1998
Court Specialist
• Responsible for preparing dockets of cases to be called
• Retrieving information for judges to read in court cases
• Reaching out to witnesses, and obtaining other information for the court.
• Perform a variety of administrative tasks for the courts.
• Prepare dockets of cases to be called.
• Secure information about court cases for judges.
• Contact witnesses, lawyers, and attorneys.
• Process legal documents.
• Manage court records.
• Schedule court cases.
• Audit files to ensure accuracy and completeness.
• Prepare, file, and forward documents.
• Assemble all documents needed for a trail.
• Identify and request missing material.
• Review documents to ensure procedures are accurate.
• Record minutes of court proceedings.
• Transcribe minutes.
• Administer oath taken by jurors and witnesses.
• Prepare and maintain docket of scheduled cases.
• Record witness testimonies.
• Document court orders and fines.
• Notify participants about trial details.
• Arrange and record payments for fees and court costs.
• Process passports.
• Swear in new citizens.
• Manage official documents related to mortgages, marriage licenses and deeds.