1. WENDY ANN PROCTOR
140 Elmstead Avenue, Wembley Park, Middlesex HA9 8NZ
Mobile Number: 07921 906 941 | Email: wend_ann@hotmail.com
A hardworking, trustworthy, efficient and dedicated professional with strong integrity and
extensive administrative and management experience.
SUMMARY OF EXPERIENCE / SKILLS
 Proficient in the use of a wide range of up to date IT systems and software packages including
Microsoft Software; Excel, Word, PowerPoint, Publisher, Outlook, Access and SharePoint;
 Competent in managing and maintaining internet and intranet systems and databases;
 Exceptional interpersonal skills with the ability to form strong working relationships;
 Excellent communication skills, both written and verbal;
 High standard of numeracy and literacy skills;
 Highly organised, efficient and meticulous;
 Proven team leader;
 Competent in leading the organisation of large events including exhibition launches, promotional
events, staff development programmes and conferences;
 Detail orientated and effective problem solver with the ability to simplify complex processes;
 Thrives under pressure to meet deadlines with a strong structured approach;
 Extensive experience in writing and editing reports, setting up agendas and taking minutes;
 Experienced in working with highly confidential information; and
 Sound understanding of the roles and responsibilities of working within a multi-agency
framework.
 Board proven skills in managing both targeted and multi-facetted projects.

2. PROFESSIONAL EXPERIENCE
Brent Local Safeguarding Children Board (LSCB)
(LSCB’s are strategic multi-agency bodies that are responsible for the coordination of safeguarding children.)
Brent Civic Centre, Engineers Way, Wembley HA9 0FJ UK
Brent LSCB Business Support Officer September 2006 – Present
Key Achievements
In 2009 the LSCB Business Manager post was vacant for 1 year and I held sole responsibility for
managing and ensuring the Board remained effective. I showed initiative whilst prioritising and
managing a heavy work load without line management guidance.
In 2010 I was the administrative lead for a Local Government Peer Review project.
In 2011, I was seconded at very short notice to project manage the administrative support for the
Brent OFSTED Inspection. High commendation came from both inspectors and senior managers for
my work.
Main Duties & Responsibilities
 Support and coordinate the management of the LSCB, its sub groups and task groups;
 Arrange regular multi-agency meetings, prepare agendas, take accurate minutes, edit and
format reports including other related papers such as The Business Plan and The Annual
Report;
 Provide day to day office support arrangements for the LSCB including dealing with telephone
enquiries, responding to requests for information, diary management, drafting letters, and
emails;
 Liaise with a diverse range of people including the public, practitioners, Senior Managers
Directors and Councillors on a strategic and operational basis to facilitate their engagement in
promoting and maintaining the work of the LSCB;
 Manage the development, organisation and implementation of successful and well attended
LSCB Training Courses, Annual Conferences and other large events;
 Maintaining quality financial and management information systems for the LSCB to monitor
and report on a budget of approximately £250,000;
 Sole responsibility for the development, design, maintenance and monitoring of the LSCB
website;
 Coordinate and oversee the full process of conducting a Serious Case Review when required;
 Ensure that all LSCB Policies and Procedures are up to date, maintained and accessible;
 Regularly record, extract, analyse and report on data with an understanding of the impact this
data has on influencing positive changes to service delivery that improve outcomes for
vulnerable children & families;
 Keep accurate and efficient records; and
 Understand and maintain confidentiality when working with sensitive information and be
aware of how to use secure methods of communication.

3. Brent Museum (previously The Grange Museum)
Neasden Lane London NW10 1QB UK
Administrator/Front of House March 2003 – August 2006
Key Achievements
In 2005, I worked as part of the Brent Museum team that lead an extensive and very successful project
to redesign and relocate the former Grange Museum to Willesden Green Library Centre. This project
required strong project management skills and teamwork.
Main Duties & Responsibilities
 Provided excellent front of house customer care duties;
 Managed the development, organisation and implementation of exhibition launches and other
large events;
 Managed all customer queries and complaints following the Council's policies and procedures;
 Developed and monitored of administrative systems for the museum and its collections;
 Jointly worked on a large project for the redevelopment and relocation of Brent Museum;
 Monitored the daily running of the museums shop and its stock levels; and
 Greeted, organised and managed the daily visitors both public and organised school trips.
Wax Lyrical Ltd
Brent Cross Shopping Centre NW4 3FP UK
Store Manager July 2002 – January 2003
Key Achievements
I was promoted from Assistant Store Manager to this role in July 2002. This encouraged me to study
and develop my skills by successfully completing a Team Leading Level 3 NVQ qualification.
Main Duties & Responsibilities
 Full control of every aspect of the day to day running of the store;
 Responsible for managing a team of 10-15 staff members, their recruitment and training to
promote their continuing professional development;
 Managed performance related problems identified by adhering to procedures and agreeing
resolutions through clear action plans. Follow disciplinary procedures where required;
 Ensured all staff had excellent customer care skills;
 Demonstrated strong leadership skills including supporting and motivating staff though
regular supervision and appraisal sessions;
 Managed the planning, preparation and rollout of season sales; and
 Managed and reported on sales figures and cash reconciliation
 EDUCATION / QUALIFICATIONS
PRINCE2 Project Management -Foundation Level Oct 2015
Brent Council Project Management Course July 2012
City and Guilds Cake Decorating Level 1 & 2 July 2011
Springboard Women’s Development Programme July 2010
Team Leading Level 3 NVQ Nov 2001
Claremont High School
Harrow,Middlesex
6th Form College June 1999
High School Sept 1992 -Sept 1997

4. REFERENCES
Mr. Mike Howard
Independent Chair of Brent Local Safeguarding Children Board (June 2015 – present)
5 Greenacres Avenue, Ickenham, Middlesex, UB10 8HG
Telephone: 07774 287807 Email: jamhoward@hotmail.com
Mr. Chris Spencer
Independent Chair of Brent Local Safeguarding Children Board (June 2012 – February 2015)
Chris Spencer 24/7 Solutions Limited
Flat 2, Devonshire House, Wellington Road, Cheltenham, Gloucestershire GL52 2AE
Telephone: 07771 837409 Email: chrisspencer247@gmail.com
Mr. Donald McPhail
Independent Chair of Brent Local Safeguarding Children Board (April 2006 – May 2012)
Donald McPhail Consultancy Ltd
Address: 74 Harvey Road, Hounslow, Middlesex TW4 5LU
Telephone: 07941 278708 Email: dmcpconsult@aol.com
Ms. Sue Matthews
Address: Brent LSCB, Brent Civic Centre, Engineers Way, Wembley HA9 0FJ
Brent Local Safeguarding Children Board Business Manager
Telephone: 020 8937 4299 Email: sue.matthews@brent.gov.uk