The document outlines various communicative expressions used by waiters when interacting with customers in a restaurant setting. It includes expressions for welcoming customers, dealing with requests, asking for repeats, indicating business hours, explaining menu items, giving directions, receiving orders, explaining payment methods, and responding to complaints. The document is intended to help waiters communicate effectively with customers in different service situations.

1. Meeting Function Situation Communicative Expression
1 Pretest
2 Welcoming, greeting, and
receiving customers
Welcoming customers when
they enter the restaurant
- Good morning/good
afternoon/good evening,
welcome to ….
- Hello, welcome to …. . For
how many people do you want
your seat?
3 Dealing with customers’
request
Dealing with customers’
particular request
- Sure, I will write that down
and tell the cook
- Is that all your requests?
- I’m sorry, but we are run out
of …
- I’m sorry, but the ingredients
can not be changed
4 Asking for Repeats The waiters cannot hear
clearly what the customers’
said
- I’m sorry, can you repeat?
- I’m sorry, I didn’t catch that
- Please speak more slowly
- Pardon me
5 Indicating Time The waiters explain the
work hour in the restaurant
to the customers
- We are open from …. until …
- Ordinal numbers, days of the
week, months of the year,
public holiday, hour
- We are close on ……
- We are open from … until …,
but …. until ….. on weekend
6 Explaining food The waiters explain to the
customers about the
ingredients of the food
- This food consists of lettuce,
peanuts, cucumber, …
7 Explaining drink The waiters explain to the
customers about ingredients
of the drink
- This drink is made with
chocolate, honey, ice cream …
8 Explaining Cooking
Method
The waiters explain how the
food or the drink is prepared
- bake, fry, steam, simmer,
roast, to chop, to mix, to
blend ….
- We bake the food and then we
fry it…
- We blend the chocolate with
ice cream and add some
whipped cream on it, ...
9 Midtest
10 Making Comparison The waiters compare
between two or more food
that the customers ask
- Comparative and Superlative
- This …. is ….. while this one
is ….

2. 11 Giving Suggestion and
Opinion
The waiters give suggestion
to the customers’ regarding
their choice
- I would recommend …..
- ……. is our signature dish
- In my opinion, ….
12 Giving direction The waiters give direction to
the customers about the
location of the restroom,
smoking area, or their
booked table
- Take this passage way
Go up/down the steps
- On your right/left
- Turn right/left
- Take the elevator
- It's on the third floor
13 Receiving Order through
Phone Calls
The waiters receive order
from customers through
phone calls
- Hello, this is ……. How can I
help you?
- Where do you want your food
to be delivered to?
- The total amount is …...
14 Explaining Payment
Method and Bill Settlement
The waiters explain to the
customers regarding
payment method available
and respond to the mistake
in the bill asked by the
customers
- Would you like to pay it cash
or with debit card?
- We provide cash and debit
card
- We provide online payment
such as GoPay, OVO, …
- I’m terribly sorry, Sir/ Mam,
let me check this first
- Here’s your change, Sir/Mam
15 Receiving Complaints The waiter receive
complaints and deal with
the problem
-I’ll see to that right away
ma’am.
-I’ll correct the situation
immediately, sir.
-I’m so sorry sir; that should
never have happened.
-I’ll take care of that right away
sir.
-I’ll see to it immediately
16 Final Test