My HK Report

1. Khurais Plaza
Prepared By
Faisal Farooq
House Keeping Manager
Id No. 20153
TO:
Mr. Fahad AL Otaibi
Customer Services Program Manager
Version to:
Mr. Jamal AL Ejel
Mall Manager

2. ‫المقدمة‬Submitted :-
– There are several things happened in the Mall during the month of
December 2006 due to the Dhull Hajj Eid Holiday season promotional
discounts, advertising, flow of visitors has increase in numbers and makes a
great impact to the Mall and minor tenant problems that were resolved
immediately. The security personnel never encounter any disputes, theft
within the Mall perimeter. Rainfall create a minor leaks at some areas and
has been repaired by the maintenance department. Finally, increase of
Tenant and Kiosks at Khurais Plaza ground floor.
– The work done during the month .

3. ‫الفترة‬ ‫خالل‬ ‫الزوار‬ ‫وعدد‬ ‫ع‬ّ‫م‬‫المج‬Customer Services during work at these month :
• Check daily and monitor the opening and closing of Tenants
• Daily checking of customer service the activities inside the Mall and Geant
Hypermarkets
• Collection of missing item inside the Mall, use of the new form of customer
service, total number of missing item this month 25 (Twenty-five missing)
and 14 ( fourteen ) are returned to the owner.
• On the end of this month all losses were on the missing data in details, and
signed by the Mall Manager and then handed over to the warehouseman
• 4 times the news channel visited escorted by one of customer service, in
order to avoid any problems or difficulties . .
• Magazine for Arab women, I would like to inform you that the completion of
the issuance of the new edition is being prepared for distribution of Counter
customer service

4. The work done on the management of the Mall during
the month
• Monitor and prepared all the electricity bills for the Mall (joint bills, invoices bill
for al Hokair shop, services billing).
• Distributed all invoices shared electricity jointly by the staff of customer service
• Issuance of circular time schedule of Eid al-haj celebrations were distributed by
Dhakhel AL Harbi with Riyadh AL Shammari.
• Meter readings of water and gas were asked from Maintenance staff, prepared
internal memos for the water and gas consumption of the restaurants and the
collection of payments. (Unfinished)
• Customer service updated all tenants for any changes and activities in the mall
• Arrangement of all tenants files and opening of new file for the upcoming tenants
.

5. Visitors:-
• The ratio of the number of visitors
to the Mall during the month of
December 06 was very good and
above expected.
• The first day of Eid holiday after
the evening prayer good number
of visitors at food court areas and
Entertainment Land.
• The second and third day of Eid is
a good rate of visitors since the
beginning of the opening
exhibitions.

6. Chart of the number of visitors during the month of
December 2006
The graph shows that the rate of visitors during the month was a very
good equivalent 27000 visitors a day .

7. Chart of the number of visitors during the month of
December 2006

8. New Tenant :-
• Three new Tenants joined the list of
Tenant complex :
1. AL Sharhan Oud
2. Scarlet
3. Kalah For Oud

9. Promotion :-
• The presentations were
good and the images show
the following presentations
in the Mall during the
month
1. Lays
2. Coca Cola
3. Faces Tenant

10. Cleaning :-
• Public hygiene was a good
inside and outside the Mall .
• There are some observations, such as small ( restaurants behind the shipment of
some waste).
• Photographs show the extent cleaners in terms of hygiene.
• Rain during the month was a lot, which led to an increase in the intensity of
sanitation workers were outside the Mall to control .
• Family section in the food
court area need to increase
the number of partition.

11. Maintenance :-
•The following figure shows there are some dirt
on the walls of the corridors inside the Mall
needed to be painting again.
•Maintenance has been more responsive and
repainting the whole gypsum walls as per
specification
•Installation of rubberized humps in Geant
parking area was completed by Maintenance staff.
•Maintenance staff repaired the detached gypsum
ceiling under the bridge
•Maintenance electrician replaced the defective
ceiling lights under the bridge
•Comprehensive maintenance work of all gates of
the mall outside parking areas

12. Security
• The number of incidents during the
month Mirroring there are no
injuries.
• Many taxis (limousines) to the gates
of the compound, which nearly 30
car.

13. Security :-
•The large shortage in the number of security men
•Cameras league to place well
Car security during this month and were monitored all the positions Mall and there
have been no problems.
•Additional two way radios are needed for easy communication of the security
personnel
•There are two cases of theft during the second day of Eid pilgrimage has been
arrested by the security person was control of the situation.
•Security faces problems with a large taxi where the problem occurred 2

14. Administration
• Management office still under
construction, contractor failed to
show up to complete the works.

15. Remarks :-
. Khurais Plaza Map and Directories stainless stands needs a complete
installation of new print out by the customer service department

16. Remarks:-
• During the month of exchange
companies to withdraw money (to
Samba Financial Group) is very
bad .
• The number of times disruption
exchange companies Samba
exceeded ten times .
• Additional number of Samba ATM
at khurais plaza Ground floor ( 2
pcs )

17. General comments and suggestions
• Two way radios availability is a must for easy communication of the security ,
customer service, cleaning, maintenance and Mall management.
• Replacement of customer service counter and the development of new
Banners and increase the number of customer service staff.
• Installation of humps at the gate of No. 1 and 3 unloading roadway
• Replace men and women carpet at khurais plaza at Geant mezzaine mosque
• Replace the artificial date tress at khurais plaza walkways
• Convert old Anosh store area at food court area as dinning for families

18. Final
I would to extent my report to you any query and question please do not
hesitate to contact me and discuss all the contents of my report for the month
of December 2006
Thanks & Best Regards
` Faisal Farooq
House keeping Manager