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Metrics                      Month   Month   Month   Month   Quarter   Goal
Traffic driven to commerce pages
   Visits originating from SM
   Visits originating from Community site
   Vists that reach consideration
   Visits that result in sale
   Revenue generated
   Visits that result in sale
PreSales Questions
   Questions asked
   Questions answered by company
   Questions answered by community
   Views of questions
   Orphaned posts
Presales Blog
   Posts
   Comments
   Views
   Shares
   Traffic contributed
Product Content Generation
   Product reviews created
   Average review value
   Comments on reviews
   Shares of Reviews
   Product how to articles created
   Views of how to articles
   Shares of how to articles
   Helpful votes on how to articles
SM Campaign Performance
   Socialization (shares)- organic and driven
   Participation
   Views
   Traffic generated
Leads generated
   Revenue generated
Brand
   Sentiment
   Mentions
   Share of voice
   Responses posted
   Positive outcome
Year to Date
Example marketing scorecard

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Example marketing scorecard

  • 1. Metrics Month Month Month Month Quarter Goal Traffic driven to commerce pages Visits originating from SM Visits originating from Community site Vists that reach consideration Visits that result in sale Revenue generated Visits that result in sale PreSales Questions Questions asked Questions answered by company Questions answered by community Views of questions Orphaned posts Presales Blog Posts Comments Views Shares Traffic contributed Product Content Generation Product reviews created Average review value Comments on reviews Shares of Reviews Product how to articles created Views of how to articles Shares of how to articles Helpful votes on how to articles SM Campaign Performance Socialization (shares)- organic and driven Participation Views Traffic generated
  • 2. Leads generated Revenue generated Brand Sentiment Mentions Share of voice Responses posted Positive outcome
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
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  • 13.
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  • 15.