Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
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1. Measurement January Feb March April May June July Aug Sept
Site Measures
Community Health
Forum Posts
Forum views
Blog posts
Blog views
Blog comments
PageViews
Time on site/view
Registrations
# posts after initial login
% that revisit with login
after initial visit
Content shared (email,
RSS, referred, digg)
Unique Visitors
Pages per visit
Bounce Rate (%)
Solutions
Total Questions
Answered
Questions answered by
community members
Time to resolution
Views of resolutions
2. Tutorials created
Content rating value
Ideas Generated
Ideas generated
Idea inventory by status
type
Comments on ideas
Votes
Ideas Implemented