Chapter 11: Professionalism at work: Business etiquette, Ethics, Teamwork, and Meetings
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Ch. 11 / Slide 2
Build your credibility and gain a competitive advantage by developing professionalism, an ethical mind-set, and business etiquette skills.
Learning Outcome 1
© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in
a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.
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Developing Professionalism
and Personal Credibility
What is professionalism?
Ch. 11 / Slide 3
Civility
Polish
Social intelligence
Business
and dining
etiquette
Soft skills
© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in
a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.
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Ch. 11 / Slide 4
Six Dimensions
of Professional Behavior
© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in
a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.
Appearance / Appeal
Tolerance / Tact
Honesty / Ethics
Reliability / Diligence
Collegiality / Sharing
Courtesy / Respect
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Professionalism Leads to Success
Good manners and a businesslike, professional demeanor are among the top soft skills that employers seek in job candidates.
Projecting and maintaining a professional image can make a real difference in helping you obtain and keep the job of your dreams.
© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in
a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.
Ch. 11 / Slide 5
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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in
a license distributed with a certain product or service or otherwise on a password-protected website or school approved learning management system for classroom use.
Ch. 11 / Slide 6
Gaining an Etiquette Edge
Use polite words.
Express sincere appreciation and praise.
Be selective
in sharing personal information.
Don’t put people down.
Respect coworkers’ space.
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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted i ...Read less