The document discusses teams and team dynamics. It covers the five dysfunctions of teams, different types of team roles, stages of group development, sources of influence and conflict within teams, and strategies for resolving conflict and improving team performance such as setting goals. It also discusses team leadership.

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10
C H A P T E R
Communicating in
and Leading
Teams

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Five Dysfunctions of a Team
Absence of
Trust
Fear of
Conflict
Lack of
Commitment
Avoidance of
Accountability
Inattention to
Results
Project Teams
Work Teams
Virtual Teams

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Group Roles
Task Roles
Socioemotional
Roles
Individualistic
Roles

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Group Member Relations
Common Communication
Networks

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Stages of Group Development
Forming
Storming
NormingPerforming
Adjourning

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The Effects of Group Cohesion
Costs Benefits
Member
satisfaction
Group success
Reduced
anxiety
Excessive
dependence
Interpersonal
aggression
Pressure to
conform

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Sources of Influence within a Group
INFORMATIONAL
NORMATIVE
INTERPERSONAL

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Group Performance
 Improve productivity by:
Increasing group unity and creating productive norms
Setting high but clear and realistic goals
Increasing members’ personal stake in the group outcome

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Stages of Group Decision-making
Orientation
Discussion
Decision
Implementation

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Sources of Group Conflict
Personal
Procedural
Conflict
Substantive

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Conflict Resolution
 Competition
 Collaboration
 Compromise
 Avoidance
 Accommodation Figure 10-2. Styles of Conflict Resolution

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Team Leadership