1. ERION BITA
No. 74, H.1, “Agush Gjergjovica” Str., Phone: +355 67 28 65986
Tirana, Albania Email: erjonbita@gmail.com
Netwo rk Admi ni strato r / IT T echni ci an
A highly qualified technical support professional with a wealth of experience in all aspects of planning,
complex network design, development and support. Exhibits an impressive record of achievement
including a diverse portfolioof technicalproducts and solutions. Demonstrates excellent communication
and analytical skills, able to critically examine and perceptively evaluate information then extract and
report meaningful and valuable answers to demanding questions.
Areas of Expertise
 Network Support
 Installation and Configuration
 Network Administration
 Problem Solving
 IT Technical Support
 IT Security
Professional Experience
MOD, MILITARY GEOGRAPHIC INSTITUTE, TIRANA, ALBANIA 2009 - PRESENT
NETWORK ADMINISTRATOR
 Identify and implement solutions to problems affectingnetwork services, provided support over the
telephone, remotely and face to face.
 Installed and maintained networks, also managed all hardware and software problems, resolved
server and PC issues.
 Retained an expert knowledge and awareness of developments in IT, proactively determined and
resolved technical issues and offered ad hoc software support.
SHQYPNIA COMPUTERS, TIRANA, ALBANIA 2002 - 2009
COMPUTER AND NETWORK TECHNICIAN
 Troubleshot problems, implemented approved actions and workarounds, responded skilfully to
incidents raised from internal teams and customers.
 Acted as an initial point of contact for the organization, provided technical guidance, resolved
problems and escalated complex issues where necessary, ensured customer satisfaction at all times.
 Worked as part of a team to provide on-going system support, offered feedback and suggested
improvements to systems, procedures and services.
 Performed software implementation, made a significant contribution to the planning and risk
analysis process, ensured minimal disruption to the business.
 Appraised and tested new software products and operating systems, offered status updates and
recommended improvement plans.
BELLCOM SYSTEM LTD., TIRANA, ALBANIA 2000 - 2001
COMPUTER AND NETWORK TECHNICIAN
 Supported a varied client base, diagnosed and resolved desktop, application, networking and
infrastructure issues.
 Installed and maintained equipment, logged all problems and followed through to successful
resolution.
Education
Degree, Electrical Engineering, Polytechnic University of Tirana, Albania
Thesis: “On-Line Voltage Measurements and Automation”

2. Erion Bita CV, Page 2
Professional Development
Network Administrator / “Installing, Configuring, Operating and Maintaining Hydrographical
Production Line System” (CARIS Solution - by Dagmar Kuil), MoD, Military Geographic Institute, Tirana,
Albania
Network Administrator / Project Management - Module 1 (40 Hours training), MoD, Military
Geographic Institute, Tirana, Albania
Network Administrator / “Configuring and operating an Active Directory based on the level of
Classification”, MoD, Military Geographic Institute, Tirana, Albania
Network Administrator / ”Installation and configuration of Cisco Access and Distribution Layer
Products”, MoD, Military Geographic Institute, Tirana, Albania
Network Administrator / Trimble GNSS Network Installation, Maintenance and Operation (by Denis
Killian)
MoD, Military Geographic Institute, Tirana, Albania
Supervisor / Oil and Liquid Gas Monitoring Software – Training by “Kinzer” Inc. staf.
“Romano Port”, Tirana, Albania.
Technician / Servicing Oki Printers, CPI Ltd., Thessaloniki, Greece
Technician / Introduction of Asus Products (End User products, Workst./Server Products/
Networking Products, Bogazici Ltd., Istanbul, Turkey
Participant / High-Tech Expo Fair, China International Exhibition Centre, Beijing, China
Other Skills
Technical: Windows OS’s (Windows 2000; XP; 2003 Server; Windows 7; 2008 server; Windows 8; 2012
server), Cisco Access and Distribution Layer Products, End User Personal Computer, Workstation and
Server, UPS, Surveillance Products, Oracle SQL, Linux.
Languages: Albanian - Fluent, English - Good