6. Persuasion
It’s an act of convincing others to:
• believe certain information or motivate
someone to make a decision.
• buy a certain product or avail of services
• agree to a certain point of view
11. Influence
- is the ability of a person or leader to affect, to
shape, or to transform the opinions and the
behaviors or actions of other people without
necessarily having a formal authority over them.
12. “We need to persuade customers to buy more from us.”
“We need to influence customers to buy more from us.”
• Persuasion is an action
• Influence is a capacity
17. Helps develop strong relationships built on
trust
Makes it easier to achieve long-term goals
Improves your ability to lead an organization
Increases your confidence and self-esteem
Garners you public respect and praise
18. Interpersonal skills
Communication skills
Logic and deductive
reasoning
Emotional intelligence
Negotiation skills
Active listening
19. Develop strong relationships
Hone your communication skills.
Provide productive solutions.
Combine facts with feelings.
20. “The key to successful
leadership today is
influence, not authority.”
~ Ken Blanchard