1. Eric Heidelbach
615 W. Riverwood Dr. Apt 112
Oak Creek WI, 53154
Phone: 414-336-2688
E-mail: Heidelbach60@hotmail.com
Customer Service Experience
Overview
Morethan 8 years of Customer service experience at a major electronics retailer and managing properties in thegreater
Milwaukee area. Responsibilities included overseeing a team of 10+ employees. Would assist in the development of all
new employees to drive positiveoutcomes of key department sales indicators, such as margin and revenue. Engage
customers using sales tactics which build complex, connected solutions while maintaining a balance of high velocity
and a high level of service.
 Employee Management
 Employee Training
 Resolve complex customer issues.
 Inventory and Pricing
 Exceptional Customer Service
Employment:
Best Buy Wauwatosa, WI
Magnolia Certified Sales Consultant
06/2014 – Present
Milwaukee,WI
Property Manager for the Estate of Ronald Heidelbach South Glenn Plaza LLC
01/2013 - 06/2014
Best Buy Wauwatosa, WI
Home Theatre Specialist/Loss Prevention
06/2008 – 01/2013
Jimmy John’s Mequon,WI
Delivery Driver
06/2006-10/2007
2851A North Fratney Milwaukee,WI
Property Manager
03/2006-9/2006
McDonalds Grafton, WI
Crew Chief
03/2003 – 02/2004
EDUCATION:
01/2009 - 05/2009 Milwaukee Area Technical College,Oak Creek, WI
Medical Coding and Billing
08/1998 – 06/2002 Homestead High School, Mequon,WI
High School Diploma
 Magnolia Certified
 Computer/POSUse
 MerchandisingandDisplay
 Complex Control System Integration
 AttentiontoDetail