SlideShare a Scribd company logo

Top 10 tips for every retailer

•
•
Jonathan Winchester
Jonathan Winchester
BusinessEntertainment & Humor
1 of 30
Download to read offline
10 Service Tips for Every Retailer Jonathan Winchester
The 80% - 8% Rule
“You don’t have a great business without great service”
8 May 2014 Presentation Title
•Choose your attitude •Your first impression to your team counts •Get out of the office! No. 1: The Fish Smells From The Head Down!
No. 2: Recruiting Great Staff • Upbringing • Parents • Experience service • Induction • Product • Service • Monitoring and rewards • Drama • Working P/T • Leaders at school
1. Who is your most important customer? 2. Structure – blank piece of paper 3. Every business has the awkward squad 4. Weed out the Negative Influencers 5. 1/3 of our life is working – enjoy it! No. 3: Getting the Team Right
• Zone your business • Allocate staff member to an area • Checklists • Link to Appraisal • Regular Reviews - Daily – 5 minutes • Allows you to work “on the business” • Saves you loads of time! Make your Life Easier
No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park
No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park Inside the Shop Exiting the Business
No. 5: The “E” Factor Enthusiasm • Recruiting • Group Huddle – give the team purpose • Keep the “E” levels up • Appreciate “The Moment of Truth”
The Moment of Truth
• Stop the Backdoor Approach • A Great Team Exercise  30 minutes  3 Areas of the business  What’s Good  What needs Improving  Take quick action No. 6: “Look through the Customer’s Eyes” 8 May 2014 Presentation Title
No. 7: Chit Chat v’s Rapport Weak • Weather • Weekend • What’s going on EASY Strong • Products • Events • Changes • How to’s • The Team ENERGY
Try This • 2 x 2 • 4 x 4 • 8 x 8 • 16 x 16
No. 8: Complaints are Gifts
Complaints Survey
No. 9: 8 May 2014 Presentation Title “It is better to be Different than Better”
Craigie’s Farm Shop
McGees - Ireland
Craigie’s Farm Shop
And finally….
No. 10: Feedback is the Breakfast of Champions Weak Strong
Mystery Shopping Benefit 1: Third Party Feedback Benefit 2: Reward the Team Benefit 3: “Your Bug Bears” Benefit 4: Ongoing Service Improvement Benefit 5: Profits Improve
At the End of the Day
Service is up to YOU..... and only YOU!
Questions? Jonathan Winchester

Recommended

Bringing Collaboration Back Into Your Channel Sales Ecosystem
Bringing Collaboration Back Into Your Channel Sales EcosystemBringing Collaboration Back Into Your Channel Sales Ecosystem
Bringing Collaboration Back Into Your Channel Sales EcosystemAllbound, Inc.
 
Recruit & Retain Top Talent - Michael Schmditmann
Recruit & Retain Top Talent - Michael SchmditmannRecruit & Retain Top Talent - Michael Schmditmann
Recruit & Retain Top Talent - Michael SchmditmannMAXfocus
 
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...Heinz Marketing Inc
 
Is Customer Effort Score the new NPS?
Is Customer Effort Score the new NPS?Is Customer Effort Score the new NPS?
Is Customer Effort Score the new NPS?Support.com
 
6 Top Tips For Employee Engagement in the Contact Centre
6 Top Tips For Employee Engagement in the Contact Centre6 Top Tips For Employee Engagement in the Contact Centre
6 Top Tips For Employee Engagement in the Contact CentreRant & Rave
 
User Experience Measurement and Analysis: Overview
User Experience Measurement and Analysis: OverviewUser Experience Measurement and Analysis: Overview
User Experience Measurement and Analysis: OverviewElementive
 
How To Find the Perfect Job
How To Find the Perfect JobHow To Find the Perfect Job
How To Find the Perfect Jobbullitttechteacher
 
User Experience Measurement and Analysis: Perception Testing
User Experience Measurement and Analysis: Perception TestingUser Experience Measurement and Analysis: Perception Testing
User Experience Measurement and Analysis: Perception TestingElementive
 

Recommended

Bringing Collaboration Back Into Your Channel Sales Ecosystem
Bringing Collaboration Back Into Your Channel Sales EcosystemBringing Collaboration Back Into Your Channel Sales Ecosystem
Bringing Collaboration Back Into Your Channel Sales EcosystemAllbound, Inc.
 
Recruit & Retain Top Talent - Michael Schmditmann
Recruit & Retain Top Talent - Michael SchmditmannRecruit & Retain Top Talent - Michael Schmditmann
Recruit & Retain Top Talent - Michael SchmditmannMAXfocus
 
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...
Buildings Don't Write Checks: Sales Pipeline & Demand Secrets for Professiona...Heinz Marketing Inc
 
Is Customer Effort Score the new NPS?
Is Customer Effort Score the new NPS?Is Customer Effort Score the new NPS?
Is Customer Effort Score the new NPS?Support.com
 
6 Top Tips For Employee Engagement in the Contact Centre
6 Top Tips For Employee Engagement in the Contact Centre6 Top Tips For Employee Engagement in the Contact Centre
6 Top Tips For Employee Engagement in the Contact CentreRant & Rave
 
User Experience Measurement and Analysis: Overview
User Experience Measurement and Analysis: OverviewUser Experience Measurement and Analysis: Overview
User Experience Measurement and Analysis: OverviewElementive
 
How To Find the Perfect Job
How To Find the Perfect JobHow To Find the Perfect Job
How To Find the Perfect Jobbullitttechteacher
 
User Experience Measurement and Analysis: Perception Testing
User Experience Measurement and Analysis: Perception TestingUser Experience Measurement and Analysis: Perception Testing
User Experience Measurement and Analysis: Perception TestingElementive
 
What is Net Promoter Score?
What is Net Promoter Score?What is Net Promoter Score?
What is Net Promoter Score?Judy Madden
 
CARBrand27
CARBrand27CARBrand27
CARBrand27Meghana Kanvinde
 
10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agency10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agencyAlchemis
 
Contractor Survey Fall 2009
Contractor Survey Fall 2009Contractor Survey Fall 2009
Contractor Survey Fall 2009andreabrenholz
 
What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?CheckMarket
 
How To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania NronenHow To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania Nronennatek7474
 
User Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: SummaryUser Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: SummaryElementive
 
The power series customer service
The power series customer serviceThe power series customer service
The power series customer serviceRichard Mulvey
 
What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?CheckMarket
 
3 steps to ensure customer engagement
3 steps to ensure customer engagement3 steps to ensure customer engagement
3 steps to ensure customer engagementStephanus Taufan Wibowo
 
Leading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving ResultsLeading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving ResultsHeinz Marketing Inc
 
Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014Angela LaGamba
 
Hiring truly driven inside salespeople 061413
Hiring truly driven inside salespeople 061413Hiring truly driven inside salespeople 061413
Hiring truly driven inside salespeople 061413Kevin Gaither | Inside Sales Expert
 
Eric Resume 2015
Eric Resume 2015Eric Resume 2015
Eric Resume 2015Eric Heidelbach
 
How can we improve service quality ?
How can we improve service quality ?How can we improve service quality ?
How can we improve service quality ?Sameer Mathur
 
The secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly HaggettThe secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly HaggettKellyHaggett
 
Not-to-miss Guidelines For Hiring Magento Developer
Not-to-miss Guidelines For Hiring Magento DeveloperNot-to-miss Guidelines For Hiring Magento Developer
Not-to-miss Guidelines For Hiring Magento DeveloperGrey Matter India Technologies PVT LTD
 
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom CramerHow to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom CramerNYC Media Lab
 
Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012Kathy Colquitt
 
0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenches0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenchestypicaljoe
 
Opticallelegantwebinar
OpticallelegantwebinarOpticallelegantwebinar
OpticallelegantwebinarOptiCall
 
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix ThemThe 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix ThemSurefire Local
 

More Related Content

What's hot

What is Net Promoter Score?
What is Net Promoter Score?What is Net Promoter Score?
What is Net Promoter Score?Judy Madden
 
10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agency10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agencyAlchemis
 
Contractor Survey Fall 2009
Contractor Survey Fall 2009Contractor Survey Fall 2009
Contractor Survey Fall 2009andreabrenholz
 
What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?CheckMarket
 
How To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania NronenHow To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania Nronennatek7474
 
User Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: SummaryUser Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: SummaryElementive
 
The power series customer service
The power series customer serviceThe power series customer service
The power series customer serviceRichard Mulvey
 
What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?CheckMarket
 
Leading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving ResultsLeading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving ResultsHeinz Marketing Inc
 
Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014Angela LaGamba
 
How can we improve service quality ?
How can we improve service quality ?How can we improve service quality ?
How can we improve service quality ?Sameer Mathur
 
The secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly HaggettThe secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly HaggettKellyHaggett
 
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom CramerHow to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom CramerNYC Media Lab
 
Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012Kathy Colquitt
 

What's hot (19)

What is Net Promoter Score?
What is Net Promoter Score?What is Net Promoter Score?
What is Net Promoter Score?
 
CARBrand27
CARBrand27CARBrand27
CARBrand27
 
10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agency10 tips on how to get the most from your new business agency
10 tips on how to get the most from your new business agency
 
Contractor Survey Fall 2009
Contractor Survey Fall 2009Contractor Survey Fall 2009
Contractor Survey Fall 2009
 
What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?What is the Customer Effort Score (CES)?
What is the Customer Effort Score (CES)?
 
How To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania NronenHow To Create Devoted Customers Acms Albania Nronen
How To Create Devoted Customers Acms Albania Nronen
 
User Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: SummaryUser Experience Measurement and Analysis: Summary
User Experience Measurement and Analysis: Summary
 
The power series customer service
The power series customer serviceThe power series customer service
The power series customer service
 
What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?What is the Customer Satisfaction Score / CSAT?
What is the Customer Satisfaction Score / CSAT?
 
3 steps to ensure customer engagement
3 steps to ensure customer engagement3 steps to ensure customer engagement
3 steps to ensure customer engagement
 
Leading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving ResultsLeading a Gen Y Sales Team and Driving Results
Leading a Gen Y Sales Team and Driving Results
 
Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014Cookie Monster Gets Evaluated! - Toastmasters 2014
Cookie Monster Gets Evaluated! - Toastmasters 2014
 
Hiring truly driven inside salespeople 061413
Hiring truly driven inside salespeople 061413Hiring truly driven inside salespeople 061413
Hiring truly driven inside salespeople 061413
 
Eric Resume 2015
Eric Resume 2015Eric Resume 2015
Eric Resume 2015
 
How can we improve service quality ?
How can we improve service quality ?How can we improve service quality ?
How can we improve service quality ?
 
The secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly HaggettThe secrets to retaining staff by Kelly Haggett
The secrets to retaining staff by Kelly Haggett
 
Not-to-miss Guidelines For Hiring Magento Developer
Not-to-miss Guidelines For Hiring Magento DeveloperNot-to-miss Guidelines For Hiring Magento Developer
Not-to-miss Guidelines For Hiring Magento Developer
 
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom CramerHow to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
How to Pitch Mobile Technologies: Lessons from Razorfish's Tom Cramer
 
Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012Kathy Colquitt-Resume-2012
Kathy Colquitt-Resume-2012
 

Similar to Top 10 tips for every retailer

0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenches0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenchestypicaljoe
 
Opticallelegantwebinar
OpticallelegantwebinarOpticallelegantwebinar
OpticallelegantwebinarOptiCall
 
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix ThemThe 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix ThemSurefire Local
 
4 Hour Express Marketing System
4 Hour Express Marketing System4 Hour Express Marketing System
4 Hour Express Marketing SystemMarketingCentre
 
Customer Experience Myth Busting
Customer Experience Myth BustingCustomer Experience Myth Busting
Customer Experience Myth BustingRobert Limb
 
Oke Eleazu Presentation - Trustpilot breakfast event
Oke Eleazu Presentation - Trustpilot breakfast eventOke Eleazu Presentation - Trustpilot breakfast event
Oke Eleazu Presentation - Trustpilot breakfast eventSarah Kelleher
 
Customer Service: Gain and Retain Customers- Bowman, 2016
Customer Service: Gain and Retain Customers- Bowman, 2016Customer Service: Gain and Retain Customers- Bowman, 2016
Customer Service: Gain and Retain Customers- Bowman, 2016Glenn Muske
 
7 keys to staying on your customers' radar to tap into the easy business that...
7 keys to staying on your customers' radar to tap into the easy business that...7 keys to staying on your customers' radar to tap into the easy business that...
7 keys to staying on your customers' radar to tap into the easy business that...Caroline Cooper
 
Auto con 2012 final 1
Auto con 2012 final 1Auto con 2012 final 1
Auto con 2012 final 1clockerd
 
Redundant to Remarkable, RedStar's Story
Redundant to Remarkable, RedStar's StoryRedundant to Remarkable, RedStar's Story
Redundant to Remarkable, RedStar's StorySEO Andy
 
Lean start up bootcamp 5 three models to bring focus
Lean start up bootcamp 5 three models to bring focusLean start up bootcamp 5 three models to bring focus
Lean start up bootcamp 5 three models to bring focusJames Cracknell
 
Autotask how to stop being a whiner 2013
Autotask how to stop being a whiner 2013Autotask how to stop being a whiner 2013
Autotask how to stop being a whiner 2013Ronnie Parisella
 
Delivery excellence - Approach
Delivery excellence - ApproachDelivery excellence - Approach
Delivery excellence - ApproachR P
 
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan TanGetting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan TanMAXfocus
 
Aa isp oc chapter day in the life of a winning rep and manager 081414
Aa isp oc chapter day in the life of a winning rep and manager 081414Aa isp oc chapter day in the life of a winning rep and manager 081414
Aa isp oc chapter day in the life of a winning rep and manager 081414Kevin Gaither | Inside Sales Expert
 
Business Startup Bootcamp - Day 1
Business Startup Bootcamp - Day 1Business Startup Bootcamp - Day 1
Business Startup Bootcamp - Day 1David Bozward
 
Company Culture - E kickstart preso - GNGF & intrustIT
Company Culture - E kickstart preso - GNGF & intrustITCompany Culture - E kickstart preso - GNGF & intrustIT
Company Culture - E kickstart preso - GNGF & intrustITGet Noticed Get Found
 
Final Intern Project
Final Intern ProjectFinal Intern Project
Final Intern ProjectTiffany Pham
 

Similar to Top 10 tips for every retailer (20)

0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenches0 to 10 Million Leads : Lessons learned from the lead gen trenches
0 to 10 Million Leads : Lessons learned from the lead gen trenches
 
Opticallelegantwebinar
OpticallelegantwebinarOpticallelegantwebinar
Opticallelegantwebinar
 
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix ThemThe 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them
 
4 Hour Express Marketing System
4 Hour Express Marketing System4 Hour Express Marketing System
4 Hour Express Marketing System
 
Customer Experience Myth Busting
Customer Experience Myth BustingCustomer Experience Myth Busting
Customer Experience Myth Busting
 
Oke Eleazu Presentation - Trustpilot breakfast event
Oke Eleazu Presentation - Trustpilot breakfast eventOke Eleazu Presentation - Trustpilot breakfast event
Oke Eleazu Presentation - Trustpilot breakfast event
 
Customer Service: Gain and Retain Customers- Bowman, 2016
Customer Service: Gain and Retain Customers- Bowman, 2016Customer Service: Gain and Retain Customers- Bowman, 2016
Customer Service: Gain and Retain Customers- Bowman, 2016
 
7 keys to staying on your customers' radar to tap into the easy business that...
7 keys to staying on your customers' radar to tap into the easy business that...7 keys to staying on your customers' radar to tap into the easy business that...
7 keys to staying on your customers' radar to tap into the easy business that...
 
Auto con 2012 final 1
Auto con 2012 final 1Auto con 2012 final 1
Auto con 2012 final 1
 
Redundant to Remarkable, RedStar's Story
Redundant to Remarkable, RedStar's StoryRedundant to Remarkable, RedStar's Story
Redundant to Remarkable, RedStar's Story
 
Customer delight
Customer delightCustomer delight
Customer delight
 
Customer delight
Customer delightCustomer delight
Customer delight
 
Lean start up bootcamp 5 three models to bring focus
Lean start up bootcamp 5 three models to bring focusLean start up bootcamp 5 three models to bring focus
Lean start up bootcamp 5 three models to bring focus
 
Autotask how to stop being a whiner 2013
Autotask how to stop being a whiner 2013Autotask how to stop being a whiner 2013
Autotask how to stop being a whiner 2013
 
Delivery excellence - Approach
Delivery excellence - ApproachDelivery excellence - Approach
Delivery excellence - Approach
 
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan TanGetting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan
Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan
 
Aa isp oc chapter day in the life of a winning rep and manager 081414
Aa isp oc chapter day in the life of a winning rep and manager 081414Aa isp oc chapter day in the life of a winning rep and manager 081414
Aa isp oc chapter day in the life of a winning rep and manager 081414
 
Business Startup Bootcamp - Day 1
Business Startup Bootcamp - Day 1Business Startup Bootcamp - Day 1
Business Startup Bootcamp - Day 1
 
Company Culture - E kickstart preso - GNGF & intrustIT
Company Culture - E kickstart preso - GNGF & intrustITCompany Culture - E kickstart preso - GNGF & intrustIT
Company Culture - E kickstart preso - GNGF & intrustIT
 
Final Intern Project
Final Intern ProjectFinal Intern Project
Final Intern Project
 

Recently uploaded

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB
 
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxbusiness environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxShruti Mittal
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Aggregage
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAScathy664059
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Jiastral oracle
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfShashank Mehta
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers referencessuser2c065e
 
Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfASGITConsulting
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseInteroperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseSiemens
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...ssuserf63bd7
 

Recently uploaded (20)

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
 
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptxThe Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
 
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxbusiness environment micro environment macro environment.pptx
business environment micro environment macro environment.pptx
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers reference
 
Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdf
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseInteroperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverse
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
 

Top 10 tips for every retailer

  • 1. 10 Service Tips for Every Retailer Jonathan Winchester
  • 2. The 80% - 8% Rule
  • 3. “You don’t have a great business without great service”
  • 4. 8 May 2014 Presentation Title
  • 5. •Choose your attitude •Your first impression to your team counts •Get out of the office! No. 1: The Fish Smells From The Head Down!
  • 6. No. 2: Recruiting Great Staff • Upbringing • Parents • Experience service • Induction • Product • Service • Monitoring and rewards • Drama • Working P/T • Leaders at school
  • 7. 1. Who is your most important customer? 2. Structure – blank piece of paper 3. Every business has the awkward squad 4. Weed out the Negative Influencers 5. 1/3 of our life is working – enjoy it! No. 3: Getting the Team Right
  • 8. • Zone your business • Allocate staff member to an area • Checklists • Link to Appraisal • Regular Reviews - Daily – 5 minutes • Allows you to work “on the business” • Saves you loads of time! Make your Life Easier
  • 9. No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park
  • 10.
  • 11. No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park Inside the Shop Exiting the Business
  • 12. No. 5: The “E” Factor Enthusiasm • Recruiting • Group Huddle – give the team purpose • Keep the “E” levels up • Appreciate “The Moment of Truth”
  • 13. The Moment of Truth
  • 14. • Stop the Backdoor Approach • A Great Team Exercise  30 minutes  3 Areas of the business  What’s Good  What needs Improving  Take quick action No. 6: “Look through the Customer’s Eyes” 8 May 2014 Presentation Title
  • 15. No. 7: Chit Chat v’s Rapport Weak • Weather • Weekend • What’s going on EASY Strong • Products • Events • Changes • How to’s • The Team ENERGY
  • 16. Try This • 2 x 2 • 4 x 4 • 8 x 8 • 16 x 16
  • 17.
  • 18. No. 8: Complaints are Gifts
  • 20. No. 9: 8 May 2014 Presentation Title “It is better to be Different than Better”
  • 25. No. 10: Feedback is the Breakfast of Champions Weak Strong
  • 26. Mystery Shopping Benefit 1: Third Party Feedback Benefit 2: Reward the Team Benefit 3: “Your Bug Bears” Benefit 4: Ongoing Service Improvement Benefit 5: Profits Improve
  • 27. At the End of the Day
  • 28.